Why do I have a daily limit for my downloads if the new subscription model is "unmetered"?

[Santino__]

There is no where in the substance3d site interface that shows me what my daily limit amount is, or even my remaining amount? Am I the only one experiencing this limit? Feels like false advertising to claim this new system is unmetered if this is how it works.

[Tiffany3D]

Hi @Santino__ , with your Substance subscription, you have unmetered access to the 3D Assets Library. In the FAQ on the homepage, it states more details on unmetered access at the bottom of the screen under "How many assets can I download in a day". Please view this page for more information on your subscription: https://www.adobe.com/products/substance3d/assets.html . 

[Santino__]

All the way at the very bottom of the page it says:

"Access to the entire collection of models, materials, and lights found in Assets is available for all Substance 3D subscription holders. We don't impose any monthly limits. This means users can download any number of assets from the library without limits at any time during an active subscription."

Where in this statement does it refer to a daily limit? I find this language to be purposely misleading to your customers. You advertise "We don't impose any monthly limits." while sneakily omiting that you DO impose daily limits. This is a gross tactic and an awful way to treat your customers. When my subscription is up I will NOT be renewing.

Good luck trying to fleece people as vibe-coded tools start to eat you lunch more and more.

[Tiffany3D]

As stated, on the Substance Assets homepage, it is clear in the FAQs. I've included a screenshot here for your review. Thanks for the feedback. 

[Santino__]

Not sure what page you're looking at but it's certainly not on the hompage I'm viewing? Can you link it please?

[Tiffany3D]

https://substance3d.adobe.com/assets