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Code redeemed but no access to apps

New Here ,
Sep 26, 2022 Sep 26, 2022

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Hello,

 

I am attending university and went through the process of getting verified for my license. I got an email back with a code and was told I have succesfully redeemed it. Yet the substance apps are not available to me. I'm now getting the message that the code is already redeemed. I have signed out and back in, restarted my pc, tried everything I could think of. Contacting support seems to be made intentionally difficult as I'm just getting sent around from one useless page to the other.

 

Any help? I need to be able to use the software.

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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I have the same issue -- anyone have a suggestion?

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