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Designer became slow when I plug in charge

Community Beginner ,
Oct 03, 2021 Oct 03, 2021

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Substance 3D Designer became slow when I plug in charge i've acer acer predator 300 helios

intel Core i7-9750H

GeForce GTX 1660 Ti

16GB DDR4

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correct answers 1 Correct answer

Community Beginner , Oct 24, 2021 Oct 24, 2021
Hello @Luca Giarrizzo I found where problem is in nvidia geforce experiencethere is a whisper mode when i turned it off it designer work fineThank for you time and Have a nice day

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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

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Hello @Ismail Mohamed,

 

The slow performance may be a power management issue and thus related to your specific system.

I suggest checking the power management options in your OS settings, maybe an Power saver or Best battery life mode is in effect.

 

Feel free to let me know of what you find.

 

Best regards.

 

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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Hi @Luca Giarrizzo 

thank for replay but nothing change 

this gif show diffrent when pluggend and unplugeged

plugged.gifUnplugged.gif

 

 

 

Setting1.jpgSetting.jpg

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Hello @Ismail Mohamed,

 

Thank you for these valuable additional details! I appreciate you taking the time to provide these images and GIF.

This is quite puzzling indeed. I will investigate further and let you know of what I find.

 

Thank you for your patience in the meantime.

 

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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Community Beginner ,
Oct 05, 2021 Oct 05, 2021

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Hello @Luca Giarrizzo 

Thank for you time and i hope you find a solution

have a nice day

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Community Beginner ,
Oct 24, 2021 Oct 24, 2021

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Hello @Luca Giarrizzo 

I found where problem is in nvidia geforce experience

there is a whisper mode when i turned it off it designer work fine

Thank for you time and Have a nice day

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hello Ismail,

 

Good catch! Indeed it appears Whisper mode will slow down the GPU's performance for noise reduction purposes when enabled.

This is great information for troubleshooting similar reports from other users in the future.

 

Thank you for following up on this issue!

 

Best regards.

 

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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