Substance 3D Modeller Program Startup Crash

[brian_6619]

Hello, 

Whenever I start Adobe Substance 3D Modeler, I get 2 Crash errors and it closes automatically.

My hardware is compliant with the software, but in the log i can see the following errors:

2025-10-07T09:50:49.192147 [I]: System memory information: Virtual memory used = 16397291520, Virtual memory soft max = 36328128512, Physical memory used = 11296735232, Physical memory max = 34180644864, C: Drive space available = 3742478336
2025-10-07T09:50:49.192147 [S]: false Vulkan verify failure (VK_ERROR_DEVICE_LOST) at line 277 of D:\j\workspace\Modeler_retail_main\medium-initial\Clay\code\render\src\Vulkan\renderDeviceVulkan.cpp at D:\j\workspace\Modeler_retail_main\medium-initial\Clay\code\render\src\Vulkan\commonVulkan.cpp:31
2025-10-07T09:50:49.192147 [S]: false VK_ERROR_DEVICE_LOST is unrecoverable. Stopping now to avoid hang. at D:\j\workspace\Modeler_retail_main\medium-initial\Clay\code\render\src\Vulkan\commonVulkan.cpp:35

[Ares Hovhannesyan]

Thanks for reporting issue. If it possible please attach the full log file for team review.