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I have tried selecting the files and saying open with Substance paintet but it says catastrophic failure. I had the Adobes Substance version but I uninstalled it before downloading Substance from steam.
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Hi,
Could you share more details? What version of Painter were you using before moving to Steam? Is it the same version now?
Thank you,
Kind Regards,
Geoffroy SC
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I bought the 2022 version. I believe I had the 2019 version with Adobe before. Not 100% sure.
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Would you be willing to share your Painter file with me (sainteca@adobe.com), to pinpoint the origin of your issue?
thank you,
Regards,
Geoffroy SC
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Says file is too big to be sent tru email and it did not allow me to send it thru here.
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I put the file in google drive. https://drive.google.com/file/d/1_oNwfUGecnBXFZf8ejdRUUTBlv9LgiDm/view?usp=sharing
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deleted that file and decided to send it tru email instead
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Hi,
I tested the file you sent me with several versions of Painter on Windows and macOS without encountering any failure. Your halberd model works fine for me.
Could you share a log? Did you verify that you have enough disk space?
Thank you,
Kind Regards