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Bought substance painter in steam. It wont allow me to open save files

New Here ,
Mar 21, 2022 Mar 21, 2022

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I have tried selecting the files and saying open with Substance paintet but it says catastrophic failure. I had the Adobes Substance version but I uninstalled it before downloading Substance from steam.

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hi,

Could you share more details? What version of Painter were you using before moving to Steam? Is it the same version now? 

Thank you,

Kind Regards,

Geoffroy SC

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I bought the 2022 version. I believe I had the 2019 version with Adobe before. Not 100% sure. 

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Would you be willing to share your Painter file with me (sainteca@adobe.com), to pinpoint the origin of your issue? 

thank you,

Regards,

Geoffroy SC

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Says file is too big to be sent tru email and it did not allow me to send it thru here. 

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New Here ,
Mar 21, 2022 Mar 21, 2022

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New Here ,
Mar 21, 2022 Mar 21, 2022

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deleted that file and decided to send it tru email instead

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi, 

I tested the file you sent me with several versions of Painter on Windows and macOS without encountering any failure. Your halberd model works fine for me. 

Could you share a log? Did you verify that you have enough disk space? 

Thank you,

Kind Regards

 

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