Bought substance painter in steam. It wont allow me to open save files

Forum|Forum|4 years ago
March 21, 2022
1 reply
702 views

I have tried selecting the files and saying open with Substance paintet but it says catastrophic failure. I had the Adobes Substance version but I uninstalled it before downloading Substance from steam.

Bugs & Crashes

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GeoffroySC

Community Manager

Hi,

Could you share more details? What version of Painter were you using before moving to Steam? Is it the same version now?

Thank you,

Kind Regards,

Geoffroy SC

C

Chhristian23680637m2z8Author

Participant

I bought the 2022 version. I believe I had the 2019 version with Adobe before. Not 100% sure.

GeoffroySC

Community Manager

Would you be willing to share your Painter file with me (sainteca@adobe.com), to pinpoint the origin of your issue?

thank you,

Regards,

Geoffroy SC

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