CC claims system does not meet requirements (Substance Painter)

[Seamus22568448c6gm]

Hi, currently trying to install Substance Painter, but Creative Cloud is claiming that my system does not meet the minimum requirements. My Specs are:

OS: Microsoft Windows 11 Home

Version 10.0.22631 Build 22631

System Type x64-based PC

Processor 12th Gen Intel(R) Core(TM) i7-12700, 2100 Mhz, 12 Core(s), 20 Logical Processor(s)

Installed Physical Memory (RAM) 32.0 GB

BaseBoard Product MAG B660 TOMAHAWK WIFI DDR4 (MS-7D41)

Graphics Card: RTX 3060Ti (12Gb of VRAM)

As far as I can tell, the only issue may be that my OS is Win11 Home? I'm unsure as it doesnt specify anywhere under the requirements what specific Windows type is required. 

[kglad]

https://www.systemrequirementslab.com/cyri/requirements/substance-3d-painter-2022/21405#:~:text=Here...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Seamus22568448c6gm]

Thanks, I appreciate the response.

I've just checked on Can You Run It, and it says I should be able to, but I still have the same issue. Thank you for moving the post.

[kglad]

you're welcome. while awaiting a substance 3d expert, double check your video card.

[GeoffroySC]

Hi,

You should be able to run Substance Painter. Have you checked that you are connected to the HDMI port of the graphic card and not to the motherboard? 
The substance team isn't in charge of the Creative Cloud though and I can't provide any help there, if the problem persists, I suggest you ask on the Creative Cloud forum.
I hope this helps a bit,

Kind Regards,

Geoffroy SC

[felix_2346]

Hey i ran into the same Problem, the website tells me my System does not meet the required minimum to run Substance painter ... Where do i find the solution if there is one by now ?

[davescm]

'the website tells me my System does not meet the required minimumt to run Substance painter'  

 What are your current system specs against the minimum requirements specified at the link below (scroll down - don't just look at the first table)?

https://helpx.adobe.com/substance-3d-painter/technical-support/hardware-requirements.html

Dave

[felix_2346]

At the moment i have 
CPU 13th Gen Intel i9-13900KF
OS Windows 11
GPU GeForce RTX 4070 Ti
over 600 GB free space 
and 47 GB of free RAM

i overshoot the maximum specs in every kategory ... xD

[davescm]

That spec should work without issues. Do the 3D apps appear within the CC desktop application or are they greyed? If  they do appear, at what stage do you see the message?

Dave

[felix_2346]

Well if i want to Download Substance painter from the Website i just get a message saying my specs do not meet the required and that i have to upgrade to download ?

[davescm]

Normally, you sign in to your account, download the CC app and then download the individual apps from within that app.

Dave

[felix_2346]

I will try it and see if it works

[felix_2346]

Well i cant find an CC App i can download ... do you have the full name of it ? 

[davescm]

Hi,

From your account go to plans. Then click on 'Access your apps and services'. Then scroll down the list until you see this one :

Once you have downloaded that and signed in, it should give you access to download the other apps.

Dave

[felix_2346]

I found the App but now i have the problem that the app downloads as an dmg data ? i dont really know why ...

[felix_2346]

I cant install the DMG file ... 

[kglad]

the dmg is an osx install file.   

use a different (esp, not opera) default browser, https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html