Free Substance 3D for Students and Teachers License

[Larysa297372374zgh]

Hello,
I would like to inquire about the free Substance 3D for Students and Teachers License. I have completed step 3 on this page (https://substance3d.adobe.com/education/) and have received an email. According to step 4, after eligibility is validated, I should receive an email with the redemption code and instructions. However, I have not received any communication. Should I wait longer (i already waited for 2 weeks), or is there possibly an issue with email distribution?
Thank you.

[Cyril Dellenbach]

Hi @Larysa297372374zgh,

Thanks for the message.

It seems there is currently an issue with the e-mail distribution. I am currently trying to get more info and I'll get back to you as soon as I have answer!

Best regards,

[Cyril Dellenbach · Accepted solution]

Okay, so apparently there was an outage last month causing issues with the e-mail distribution. Can you try to send a request once again? Let me know if you have troubles, we'll find a solution!

Best regards,

[Larysa297372374zgh]

How can I resend the request? When I try to redo step 2, it tells me that such an ID already exists, i get error message "Please correct errors before submitting this form". Is there a way to restart/reset the form so that I can fill it out again?

If you meant that I need to go through the verification link again, in that case, I receive an error stating "The link you followed expired or is invalid."

[iamretr0]

Start of August here, I am still having this issue. No email or anything is being sent by Adobe, looks like nothing has fixed.

[Carmen35086607o074]

Hi, coming from 2024...

I'm having the same problem regarding the redemption code email never being sent to me at any point and I am unable to resend a request because I get, "UniqueID already exists" and "Please correct errors before submitting this form" in a red box.

[Nicoletta36205989xmcr]

I'm having the same issue. I've already waited for a month 😞

[Sebastian304355556xu0]

I,m also having the same problem, I called Adobe support and they told me to try 24-48 h later, and still not working.
😞

[Vikki3054865648yt]

I have the same issue.  Its getting ridiculous.

[Soyeloso_]

same here, its an outrage

[Delia30518926tqb4]

Hello,

I have a similar problem. Except for me, I did not even get the first e-mail from step 2 (https://substance3d.adobe.com/education/)
I did not create a new account as I already have a student Adobe ID so I submitted my e-mail adress from the ID but did not receive anything.
A classmate of mine has already done this and it worked for him
I would like to know, if there again is a problem with the email distribution or if I have done something wrong?

[jamaalmalik]

I have the same issue, it has yet to be resolved. Would love an update/solution to this issue.