I can no longer add assets to my shelf - Help

[jimm7497115]

Hi, since the change over I can no longer add new or some old assets to my shelf. I've tried manually adding them where the others are but they still don't show up and now I have a load of brushes from Photoshop showing up as alphas. The main problem for now is why can't I add my new (and some old) assets. Some I've just downloaded from Substance Source. I can add them to the current session but I don't get the option to add them to the shelf! I've have full rights over the Document folder and I've tried changing the rights to Programs folder but, I never had this problem before.  I have assets in the same folder that show up but not others. Before the change over I had no problem adding my assets no matter if they were from ArtStation Substance Share or Source. All my ArtStation ones vanished the minute I change to Adobe's version of SP and some won't show up at all no matter what. So frustrating. I couldn't even work out how to ask in a forum. Is the SP forum closed now?

Thanks. Sorry, I'm seriously frustrated! (understatement)

[davescm · Accepted solution]

Hi

When I switched to the Adobe version the new assets folder was in a different location to the old. Rather than moving assets, I just added my old "shelf" folder to the library and all assets became visible again after restarting. Have you tried doing that?

Dave

[jimm7497115]

Thanks, yeah, but, the assets I was wanting still didn't show up. I had to download all my assets again and add them manually to the new folder but still some wouldn't show up and like I said, some are now showing up as alphas that shouldn't be. I've also got many duplicates. It's a mess. I've tried so many ways of getting the assets I want to stay on the shelf I can't even remember all of what is missing until I come to try to use it.

[GeoffroySC]

Hi,

If you open an older version of Substance Painter, does the issue persists?

Could you share with me your Libraries location as @davescm did? 

Would you be able to send me some of the resources that can't be loaded in your shelf? I cannot reproduce the issue on my machine. 

Thank You,

Kind Regards,

Geoffroy SC

[jimm7497115]

When the method davescm mentioned didn't work and everything else didn't work, I removed all my assets from the old Substance and deleted it just incase that was causing issues. The location is:

C:\Users\*me*\Documents\Adobe\Adobe Substance 3D Painter\assets\materials\...

I then moved them to my desktop and tried just dragging them to the shelf on the new Pt UI. I can only add to project or session. 

I have just noticed that dave had selected the other folder as 'default' I didn't think it was a case of one or the other so I didn't change the default. However changeing the old Substance Lib to default has worked. Thanks.

I didn't have to do any of this before though, so it doesn't seem like any improvement if you know what I mean.