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instant IRAY Crash ; Error bad allocation sending event class QPaintEvent to object Viewer3D

New Here ,
Jan 20, 2022 Jan 20, 2022

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As it says..

 

on latest version of SP 7.4.1-1418, latest NVIDIA GPU studio drivers 30.0.15.1109 [uninstall with DDU in safemode/fresh install and removed allegorthmic/Adobe prefs] , latest windows win 10 v21H2.

 

any ideas?

 

thanks

 

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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Hi, 

Is your issue appearing on all your projects or only this one? If it's a project-based occurrence, would you be willing o share your project with us? This would allow us to try and reproduce the issue on our side, thus improving the chance of fixing the problem. 

Thank you,

Kind Regards,

Geoffroy SC

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New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi Geoffroy and thanks for getting back to me.

 

I created a new project fromn the same fbx and slapped a basic material on and run iray with no issue.

to check I opened the project with issue and run iray to get a critical error and immediate crash so like you say something in that file.

 

I have uploaded my original bug report folder with logs along with screen grabs and the problematic project so if you can contact me by email and tell me when to send? that would be great..

 

thanks again

Dan

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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Hi Dan,

You can send the files to my email: sainteca@adobe.com. 

I appreciate your help,

Geoffroy SC

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New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi Geoffroy, thank you!

 

will share the link to a download for you at the provided address.

 

thanks again

Dan

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New Here ,
Feb 21, 2022 Feb 21, 2022

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Hi Geoffroy.

 

was there ever any investigation to the issue?

 

thanks

Dan

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