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My adobe creative cloud does not show some of my software [Substance 3D Painter missing]

New Here ,
Jun 04, 2022 Jun 04, 2022

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Im a student and have been using adobe for a while and my plan allows me access to all of the software, but when i look at my account plan i see adobe substance painter is availabel to me and my administrator has also said yes it is available to me and he does not understand why it is not showing up on my creative cloud app.

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Community Expert ,
Jun 04, 2022 Jun 04, 2022

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New Here ,
Jun 05, 2022 Jun 05, 2022

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yeah it does

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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That's the only reason I'm aware of that Substance Painter would not be available to you if it's definitely included in your plan.

 

Care to share the details of your system?

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New Here ,
Jun 05, 2022 Jun 05, 2022

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ryzen 5950x

rtx 2080ti

64 gb of ram

2tb of storage

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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Which operating system?

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New Here ,
Jun 05, 2022 Jun 05, 2022

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windows 10 64 bit

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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Well you've got all the ingredients for running Substance Painter so, if your plan includes it, there's no reason that it should not be available to you.

 

All I can suggest is checking for updates in the Cloud desktop app or reinstalling the Cloud desktop app.

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New Here ,
Jun 09, 2022 Jun 09, 2022

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Picture1.pngPicture2.png

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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Just to clarify, Creative Cloud does not include Substance 3D collection. 

Substance 3D is by separate subscription.

https://www.adobe.com/products/substance3d/3d-augmented-reality.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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quote

Just to clarify, Creative Cloud does not include Substance 3D collection. 

 

Yes. Worth double checking with the school Adobe administrator that the plan definitely includes Substance. The Creative Cloud All Apps plan alone does not include it.

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New Here ,
Jun 05, 2022 Jun 05, 2022

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yeah my plan definetly includes it

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Community Expert ,
Jun 06, 2022 Jun 06, 2022

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Did your IT dept create a package and grant you access to it?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 07, 2022 Jun 07, 2022

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no we just downloaded it all through creative cloud

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Community Expert ,
Jun 09, 2022 Jun 09, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your student ID and password.

10. Click on ALL APPS in left panel.  

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 11, 2022 Jun 11, 2022

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yeah i tried it and it didnt work i also installed adobe on my laptop using the same account and substance painter appears on that but my laptop is kinda bad and struggles to run substance painter

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New Here ,
Jun 11, 2022 Jun 11, 2022

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also did you see the photos i sent in one of the last replys 

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New Here ,
Jun 15, 2022 Jun 15, 2022

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i also have steam would that contribuite to it not showing up

 

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