Substance keeps crashing b/c of tdr

[India23089466erx1]

Hey, I keep experiencing crashing as soon as I open substance. It will load for 5 seconds and then crash. I tried adjusting my tdr multiple times but it still doesn't work. I have a Dell Latitude E7440 i5. My graphics drivers are up to date too so I am not sure what else to do... does anyone have any ideas? 

Thanks!

[Alexandre Becquet]

Hello, what is your graphic card model and how many Ram do you have ?
And also what about your hard Drive ?

[India23089466erx1]

Hi! 
I have 16 GB, a local fixed disk drive, and my graphics card is Intel (R) HD Graphics Family 

[davescm · Accepted solution]

Hi

See the system requirements for Substance 3D Painter.

https://substance3d.adobe.com/documentation/spdoc/technical-requirements-172824034.html

It shows the minimum driver versions for different GPUs but also states that 'integrated GPUs are not supported'

Dave

[India23089466erx1]

Wow, this helps so much, thanks! Looks like I'll have to get a more updated system haha. 

[Alexandre Becquet]

" my graphics card is Intel (R) HD Graphics Family "
We need more info about that but i think it's not enough for working with Painter. Like the link of @davescm you need a minimum of graphic power to jump in Painter.

[India23089466erx1]

Heres my graphics card. Yea I agree. I think my computer is too outdated to support substance. 

 

[Alexandre Becquet · Accepted solution]

Yes, i thi,k it's the issue.

[India23089466erx1]

Ah ok that makes sense. Thanks everyone for the help!