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Substance Painter freezes with two monitors

New Here ,
Jul 07, 2021 Jul 07, 2021

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Hi I am having a problem with susbtance painter, I can only work with one monitor because when I try to move any tab or the workspace to another one it freezes and crashes. Also even when im able to separate them and work with two monitors when I close and reopen painter it opens and freezes with a white screen and im unable to reopen painter unless I disable the second monitor to force painter to open it in just one screen. Also i try both painter version 2021.1.1 (7.1.1) and the latest adobe 3D painter. Both with the same problem. My current specs are Intel i7 10700k Gtx 3070 64 ram Please help!

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Could you attach a log file ?

https://substance3d.adobe.com/documentation/spdoc/exporting-the-log-file-128745475.html 

 

Did you take a look at our FAQ pages as well to see if there is anything that could help ?

https://substance3d.adobe.com/documentation/spdoc/technical-issues-162005746.html 

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Hi here is the log file. 

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