Error code 305 on Substance 3D Sampler, tried both solutions and still happening

[peterm23100475]

I encountered an error 305 installing Substance 3D Sampler from the CC desktop app - on the troubleshooting page, the only tips are "Retry" and "Restart the computer and retry" - neither has done anything. I still encounter the error in trying to install the software. It usually fails around 5% of completion. Any help would be greatly appreciated!

[Baptiste_Substance_3D · Accepted solution]

Hello,

The Creative Cloud Desktop team found the issue. The issue is occuring due to a bug with Microsoft memory allocation impacting only Substance Sampler (more details here).

Steps to follow to fix this:

1. Perform Check for Updates in CCD
2. Install Substance Sampler

Let us know if it fixes the issue.

Thanks