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Error code 305 on Substance 3D Sampler, tried both solutions and still happening

New Here ,
Jun 24, 2021 Jun 24, 2021

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I encountered an error 305 installing Substance 3D Sampler from the CC desktop app - on the troubleshooting page, the only tips are "Retry" and "Restart the computer and retry" - neither has done anything. I still encounter the error in trying to install the software. It usually fails around 5% of completion. Any help would be greatly appreciated!

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correct answers 1 Correct answer

Adobe Employee , Jun 25, 2021 Jun 25, 2021

Hello,

 

The Creative Cloud Desktop team found the issue. The issue is occuring due to a bug with Microsoft memory allocation impacting only Substance Sampler (more details here).

 

Steps to follow to fix this:

  1. Perform Check for Updates in CCD
  2. Install Substance Sampler

 

Let us know if it fixes the issue.

 

Thanks

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hello,

 

The Creative Cloud Desktop team found the issue. The issue is occuring due to a bug with Microsoft memory allocation impacting only Substance Sampler (more details here).

 

Steps to follow to fix this:

  1. Perform Check for Updates in CCD
  2. Install Substance Sampler

 

Let us know if it fixes the issue.

 

Thanks

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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