Image to material AI bugged

[funnynel42]

So I recently upgraded to a 3070 ti and it seems like the AI powered image to material does not work at all.

When I follow any tutorial/guide on how to use it, there's usually another layer that gets created and has more settings, but it doesn't do that at all when I try it.

Am I doing something wrong here?

[Baptiste_Substance_3D]

Hello,

When you drag and drop an image in empty layer stack, this window should appear:

In your situation, you can click on the "Add a layer" icon on top of your layers or press the spacebar and search for "Image to Material"

[funnynel42]

So here is a video showing what happens when I try to use the AI powered option.

https://www.youtube.com/watch?v=3QaYgZSgIWU 

Adding the Image to Material option as you explained makes it an Image to Material (B2M) and not Image to Material (AI)

Here is a screenshot from your own video where it gets explained.

So I'm just now confused as to why it works in your program but not in mine?

[Baptiste_Substance_3D]

Hello,

The AI version is only available on specific hardware and configurations:

- Windows 10 or Linux

- Nvidia GPU with more than 2GB of VRAM
- GPU compatible with Nvidia CUDA version 11 and CUDA capabilities >= 3.5

Can you send us a log file so we can verify why it's not available?

https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

Best

[funnynel42]

Hi

Sure thing, here is the log

[Baptiste_Substance_3D]

Hello,

The AI version of Image to Material is only available with Nvidia GPUs.

Your logs indicate that you're using an AMD GPU. That's why you have only the (B2M) version.

[funnynel42]

I used to have an AMD Vega 56 card, but upgraded to a RTX 3070 Ti.

With the AMD card AI powered is not even an option when trying to use it, only B2M.

And now with the Nvidia card I have the AI powered option, but it doesn't do what it is supposed to.

Seems like the only option left is to do a complete format and reinstall everything just to clear anything from the previous card. Looks like the amdcleanuputility.exe from AMD didn't work then.

[Baptiste_Substance_3D · Accepted solution]

All right. 

Can you try to delete the following folder and relaunch the application please?

C:\Users\[your_username]\AppData\Roaming\Adobe\Adobe Substance 3D Sampler

[funnynel42]

Awesome! It works now.

Thanks for the help!

[default23853516d6x6rp]

Hello
I am learning Substance Sampler and encountered the same issue with the Ai option missing.
- System : Windows 10
- GPU : Nvidia GEFORCE GTX 950 M
- RAM : 4go

There never has been any AMD device installed.
Still, I get the B2M option
Any clue ?
hx in advance
Chris

 

[LoryAline]

Hi,
Can you share your logfile with us?

Here's how to export a logfile: https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

Thank you.

[REMartineau]

I also have a 3070 TI, ai powered option wasn't working but deleting the folder and relauching fixed the issue.