Stager Crashes on launch instantly

[C2DES]

I launch stager and it instantly crashes. Sometimes it works and I get a lot done on a file and then i save and close. But then later I start up the app and open the same file, then app crahes instantly. It started out crashing after 2 min then 1 and now inatantly. I have the latest version and I've even uninstalled an reinstalled, and even tried a version back. I might have to go to a whole version older and see if it keeps happening. But I doubt it's going to help. Any ideas anyone?

[Alexandre Becquet]

Hello, can tell us more about your computer, the Os and all the infos usefull to help you?
Do you tried the beta version?

[C2DES]

Thank you Alexandre,

Macbook Pro
Processsor: 2.4 GHz 8-core Intel Core i9
Graphics: Intel UHD Graphics 630 1536 MB
Memory: 64 GB 2667 MHz DDR4
macOS: Sequoia 15.0.1
8TB Hard drive with 5.47 TB of available space.
At the time of the incident I was running the latest Adobe Stager app version. I've since downgraded a whole version back and it's running smooth. But of course now I'm missing a ton of features and my current files won't open in the OLDER app version so I ended up downloading the Beta version just to work with it as much as I can for any current NEW files but any new files I'll be using the OLD version until this mess gets corrected.

Hope this helps. I don't see a reason this app shoud be instantly crashing when it was working fine a few updates ago from minor updates the app had.

Any help would be appreciated.

[Alexandre Becquet · Accepted solution]

Have a look at the system requirements : https://helpx.adobe.com/substance-3d-stager/getting-started/system-requirements.html

I'll check few things and back to you very soon 😉

[C2DES]

Yes. I see the problem now.
Sorry. I also forgot to mention my Graphics Card is AMD Radeon Pro 5500M 8 GB so it looks like I'm a verion too old and probably can't upgrade it without it costing an arm an a leg. But based on my current system getting a new computer will be around $8000.

The older version is currently working so I'll deal wih it until I put some $$ together.

Thanks for your help and calling it out.

[Alexandre Becquet]

Yes, it's the problem! Maybe an upgarde after the new Macbookpro M4 will be annouce. I've a M1 Max and it work very well 😉