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Link media doesn't work - 2022

New Here ,
Jul 19, 2022 Jul 19, 2022

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Link media doesn't work with some files.

Version 22.5.0 Build 62

Canon SL3 camera.

 

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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Is the media on a drive not connected?

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Its in a usb driver, Seagate 5tb, but it has never happened before. It always works ok.

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New Here ,
Jul 19, 2022 Jul 19, 2022

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MarcusIahn_0-1658237566217.png

 

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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Since this is a Teams project, I'm going to move this to the Teams forum.

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Ok, sorry.

Thanx for that.

 

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hey Marcus. 
Sorry you are getting bounced around.  If you could pass me some sample media, I'll take a look into the issue and see what is going on here. 
-Nate

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Hello, Nate.

Yes, please check this link bellow:

https://youtu.be/ovaEg2WUX10

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Marcus,  

Sorry I wasnt clear.  I ment an actua sample of the actual media that is not linking.  Also, one additional question.  Does this issue occur in a standalone Premiere Project file?

Thanks,
-Nate

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New Here ,
Jul 20, 2022 Jul 20, 2022

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No problem.

Here is the sample of one of them:

https://youtu.be/4iZUL0dPCZc

And no, this problem doesn't occur in a standalone Premiere Project file, just in a team project.

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Would you rather I send the as a file here without this url?

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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YT recompresses.

You need to upload an original clip, one that does not link.

Use Dropbox or Wetransfer.

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Sure, here it is:

https://we.tl/t-di3eMN6bJg

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hey Marcus.  Thank you for the media.  

Questions for you -
1) Are you able to import the offending clip(MVI_8568.MP4) into the project (File // Import)
2) Was MVI_8553.MP4 also displaying a file import failure?
3) Are other collaborators that are working on this team project observing the same issue?  Are they windows also?
4) Do you have the same issue importing from a different file location like a network share or local hard disk?

Thanks,
-Nate

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New Here ,
Jul 20, 2022 Jul 20, 2022

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1) Yes, I can.

2)Yes, it was.

3)No, it happens just in one machine.

4)I import from the same external HD. I work at my job in this project, but also I work at home too. Same project, same HD, but different machines.

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