Moving Team Projects between the new Adobe profiles

[RCM Studio Manager]

Since the new profiles feature, we are in a position where existing Team Projects for AE and PP are in a user's personal profile, and new projects that they are invited to are in the business profile. When working across multiple projects we're having to log in and out.

I contacted Adobe support to ask them how to move Team Projects and they spent about an hour in the chat repeatedly linking me to the articlc on moving Creative Cloud files etc, which doesn't cover Team Projects (unless I really am being dense, it's possible). Eventually escalated to a scheduled expert call - but they never called.

Does anyone know how to do this? It's driving us mad (and I'm mindful that we might ultimately lose access to older projects if we ignore the problem).

Thanks -_-

[R Neil Haugen]

@mgoshey1  ... got any ideas here?

Neil

[michaelgoshey]

Hi!

Sorry to hear about the migration issues you are seeing related to Team Projects.

This issue is a known problem by our core cloud services team and we have been in discussions with them. Basically, when the migration occurs, if your Adobe ID / Profile is associated with more than one business profile the migration program doesn't know which profile your Team Project should go into. When this happens it leaves the Team Project in the core user profile and does not migrate to any business profile that your Adobe ID is a member of. And this can be confusing no doubt.

One possible work around is to export your Team Project to a stand-alone Premiere Pro project (prproj on local disk), then log into the business account / profile with your Adobe ID that you want the Team Project to show up under and then create a team project from that prproj file. While this will work and create a copy of your Team Project into the business profile, there are a few details/limitations to be aware of:

1. Any After Effects comps used in your sequences will not go along for the ride when you saved the Team Project as a prproj. Thus, they won't be available in your new Team Project. You would need to manually replace the comps after moving the Team Project into the business profile.

2. All history associated with the Team Project will not transfer to the prproj and thus not be part of the new Team Project created in the business profile Team Project.

We realize the inconvenience and distraction this causes and sincerely apologize. While we continue to work with our cloud services team on a resolution, we don't see one immediately available that would automatically migrate the projects for you. Ideally what we'd like to offer you is a list of Team Projects with the ability for you to determine where to migrate each project (to which profile). But as mentioned, this doesn't look likely anytime soon.

I believe your conclusions about the tech support direction you received is accurate. They appear to be thinking about Cloud Documents and not Team Projects. Team Projects do not live in the same location as Cloud Documents and thus are not readily available from any browser interface in Creative Cloud.

I would like to also state that losing your projects is not going to happen - and you will not lose access to any projects. The pain point here, of course, is that you will need to select differnet logins to see your older projects that didn't migrate into your particular businsess profiles. But rest assured the projects still exist and you will still have full access to them when logged into the appropriate profiles.

Again, we are deeply sorry for this inconvenience. We are continuing to work for a solution and will share that here once we have something available.

Regards,

Michael

Sr. Engineering Manager

Adobe Team Projects

[RCM Studio Manager]

Thanks Michael,

I appreciate the grownup response.

An inconvenience certainly although it will become less inconvenient as older projects are concluded and we can work with it. I think it would have been better if you had solved this issue before rolling out profiles, or even simply allowed people to choose where previous projects would go at the point of upgrading to the profiles version, but we are where we are.

I don't especially want to have to save out, open and reimport, and reshare all of the hundreds of team projects and as you say there are limitations to this approach too. So we will probably just leave them where while Adobe work on a solution. The reason I was concerned that we might lose access to them is that I was under the impression that the personal profile would require those people to have Adobe licensed personally too, I thought I saw a 60 day grace period. So can you confirm that actually I'm mistaken and people will always be able to login (and work) inside their prrsonal profile? I am also reminded of the time when team projects concluded it's beta and all of our live projects evaporated into the ether... 'thanks for helping us test this guys but we're done with you now...'

It would be great to have an assurance that this issue will definitely be fixed too - and that it won't be one of those issues that is just left to float around until Adobe thinks we've all forgotten about it.

When you are making this functionality, it would be great to have better overall management of team projects centrally while you're at it. A place that the project owner can go to to share, backup or duplicate projects. And please don't let this place be Bridge 🙂

Thanks

NB

I did finally get the expert call today but the quality of the phone line was so poor that it was impossible to communicate much more than "I'm sorry I really can't hear you". The hold music was loud and clear though.

[R Neil Haugen]

Thanks for such a complete and knowledgeable answer, Michael!

Like the OP, I certainly wish it was more easily usable, but full knowledge is always so much better than guesses.

Neil

[ALI ARGUN]

Michael thank you for the adult response. I have had several chat sessions and calls around the issue and did not recieve any information or help I did not already know. Our workflow heavily relies on Team Projects and the fact that at the end of the 2 month grace period we might loose the ability to work on those projects is horrific. I have hundreds of Team Projects all of which have different members working on it. Worst of all most of the I know are going through the same troubles and noone knows what will really happen on Nov 18th when the  "grace period" for Personal ID ends.

I have few of questions:

• Are we able to use the license beyond the 2 months for the team projects that are stuck under the Personal ID?
• Is there any way to assign the teams license to the Personal ID?
• Is there a way to restart the process of splitting the accoun tinto a Business ID and Personal ID and choose to keep all assets under the Business ID? (I have attached the relevant screen from help site)

Kind Regards,

Ali Argün

[michaelgoshey]

Hi Ali - I'm looking into the answers for your questions and will get you answers ASAP. Apologies for the frustration here. We will make this right.

Regards,

Michael

[michaelgoshey]

Hi Ali -

Wanted to get back with you and provide an status update. We are working on several fronts here - these items are still in-process but you'll be able to see the direction we're heading to help sort this out. 

1. We are working to extend the 2 months license on your personal IDs to avoid not being able to access projects in your personal profiles. If someone has a deadline coming up right away, please reach out to me or Fergus and we can help. 

2. My team is writing a new panel that will allow you to select your Team Projects and choose which business org/profile it should migrate into. Because customers have multiple orgs they belong to, an automated solution wouldn't be able to correctly make this decision for you. But this new panel will list all Team Projects you own and allow you to assign a new owner (to your new profile). More on this soon as development continues.

I hope those two items answer the questions you have listed above. Feel free to send me a message if you have further questions. We will continue to post updates here as progress continues.

Regards,

Michael

[carsonbecker]

Hey Michael any update here? If you could contact me I'm having the same issue and customer support was unable to help 

[eriko24138000]

I second all of this. We are in the exact same situation and it's not reasonable. It's not a reasonable solution to ask customers paying you thousands of dollars a month for software to "use a work around"

We need a proper resolution to this problem.

[michaelgoshey]

Thank you for sharing this with us. I understand your frustrations and agree with your position. We are in discussion with various internal teams about this issue and working towards a better solution. Will share here as soon as possible. If you have more to share you can reach out to me directly at mgoshey@adobe.com and we can discuss further as well.

Regards,

Michael Goshey

Sr. Eng. Manager

Team Projects

[Fergus H]

I am the product manager at Adobe for Team Projects and I'd like to echo what Michael said. The current situation is extremely frustrating and is unacceptable. We are working on how to fix this without you and our other customers having to do extra work. Team Projects is very important to us - we're currently working on a major upgrade to it - but its most important feature is reliablity and what you're experiencing right now is not that. 

Please feel free to reach out to me directly - fhammond@adobe.com. We will keep this forum updated as we work on a solution. 

Regards,

Fergus Hammond

Sr. Product Manager

Video & Audio Cloud Workflows

[RCM Studio Manager]

Hi Michael, Fergus

Thanks for the comms so far. Time for an update though please, I still don't know

- is the ability to access our Team Projects inside the personal profiles time limited by the grace period or not

- what happens when the grace period has elapsed?

If I need to get someone to manually save out our Team Projects so we don't lose them then I need to know.

I'll email you both about this as you suggest but I think it's important to keep things in an open forum too, this will affect an awful lot of companies I suspect and given lack of understanding from main Adobe support this might be the only place they can find out about it...

I appreciate your help, thanks

[RCM Studio Manager]

OK!

Well now at least I have the answer to one of these questions.

Our grace period has just elapsed, and now I can't access any of our prior work.

Hoping for a response ASAP.

[kyander14]

I'm having a similar issue with accessing past  Premiere Team Projects that were tied to my personal profile. My grace period for my personal profile has expired, and I'm no longer able to access Team Projects tied to my personal profile without entering in payment, even though I have a paid business profile using the same e-mail address. I can access Premiere using my business profile, but I don't see any of my past projects in the Team Projects window. Also, I'm not receiving any new project invites from my team members, I'm guessing those are going to the personal profile, too.

I had a similar experience with the phone support team, too. After spending nearly 2 hours on the phone and getting bounced between 6 different people and multiple departments, I was told my case would be escalated to a supervisor and that I'd get a call back within 24 hours... and that was 6 days ago and still no call back, and no resolution on the profile issue.

I have the same questions as a previous post: 

• Is there any way to assign the teams license to the Personal ID?
• Is there a way to restart the process of splitting the accoun tinto a Business ID and Personal ID and choose to keep all assets under the Business ID?

If it helps, here's the case number I was given: ADB22899088G3C2

I appreciate your help with resolving this issue, thanks.

[Fergus H]

Thank you for all the info - particularly the case number. I'm sorry you had a bad experience when you called our support team. That shouldn't ever happen but particularly not in this case where we've created a document for our team on how to handle this case. It is an unusual situation that very few customers will encounter but that's no help if you're one of those customers! I'm working right now with the support team to get your issue fixed. I will get back to you in the next 24 hours or less. 

Again, my apologies for the poor support experience. 

Regards,

Fergus

[andersc30481112]

I've contacted Adobe Support on this issue recently (I wrote about it in another thread) and unfortunatley it seems first and second line support still aren't aware of the issue. They keep telling me to go to https://assets.adobe.com/ and download my Team Projects from there. 

(Case ADB-23985321-W3Q1)

[Fergus H]

Hello again! 

Just a quick note to let you know that I have sent you a new code that will enable you to use Creative Cloud apps. I sent it to the email associated with your forum ID here. If you don't get it, please send me an email: fhammond@adobe.com. 

Thanks

Fergus

[marissat22566383]

Has there been a resolution to this? I am currently unable to access hundreds of team project files.

[carsonbecker]

Hey fergus is there a resolution this? I'm having the same issue and customer support wasnt able to help 

[Udo_Pawlik]

Hi @carsonbecker,
Sorry for your troubles. Customer support should be able to provide you a file (package) as outlined here:
Migration issues when using Team Projects

Please contact me directly under [upawlik@adobe.com] and I can send it to you.
-Udo

[Andy_951]

A couple years later now and my team and I also face the need to migrate team projects to different profiles after an admin console/business account swap. Was there ever any update or official release that allows this to be done? The support link that @Udo_Pawlik shared from three years ago implies that a support team member needs to provide a specific beta build of Premiere that would enable a "Migrate Team Projects" window. Is contacting support directly to enable this still the preferred method?

And... at risk of sounding a bit snarky (or revealing that I'm confused about something), why wasn't that implemented into more recent versions of Premiere? Managing team projects has always been a bit of a vaguely described and little understood headache. To reference a topic from earlier in this thread for example: where do team projects exist if not with the cloud documents and why isn't there a way to browse and manage them en messe? The idea of having a dedicated "Team Project Manager" window inside of Premiere and/or After Effects that allows you to browse, manage, and move team projects sounds excellent! And if that does exist inside of Premiere v2025 somebody please set me straight and tell me where to find it!

[Andy_951]

Posting here again to share my recent experience with the need to transfer team projects from one profile to another.

Some background: At some point in recent history, my organization wound up running two adobe business accounts with two admin consoles (one for office/sales apps like Sign and Acrobat, the other for designers/editors using Creative Cloud). This means we got two bills from Adobe every month, which our financial department wasn't super thrilled with, so we decided to "merge" the two accounts into one. Essentially it boiled down to purchasing Creative Cloud licenses on the "office/sales" account and moving the design/editing users over to that.

My team and I work primarily with Adobe Team projects thanks to the excellent collaborative convenience. So, once it came time for the transition I use my adobe account as the guinea pig and switched over to the "new" profile created for me after adding my account to the new admin console and attributing a creative cloud license to it. I do the typical sign out of the creative cloud app and sign back in to switch profiles (by the way, why isn't there a "switch profiles" button yet? Netflix has this figured out but for Adobe we need to fully sign out and then back in?) Lo and behold, the team projects did NOT follow me to the new profile. Not all that surprising considering it IS a new profile and as far as Adobe knows this could be a completely different business so of course the Team Projects wouldn't transfer. The problem is I want them to. Cue the rabbit hole.

First I come across this thread which shows me that I'm not alone in the need to migrate team projects between profiles for similar situations, whether it's between a personal profile or two business profiles. And it's also promising to see that there are engineering and support staff from Adobe who were active in this thread, clearly this is getting attention. The most recent post when I got here was from adobe employee @Udo_Pawlik who shared a support article from 2022 titled "Migration issues when using Team Projects" describing how to access the "Team Projects Manager" window in Premiere. It described essentially needing to open a beta version of Premiere patched using files provided to the user from an Adobe representative.

At this point I needed to pause the migration project because it's clearly a larger lift than originally anticipated and my team and I had active projects that needed to be finished by the end of the month so we chose to stick to the old business profile until then.

Fast forward to now and I begin the project of contacting Adobe support to get this sorted out. In preparation, I went to return to the "Migration issues when using Team Projects" support article only to find it now showing a 404 page. Not promising. I was able to screenshot it before losing access, for archival purposes (and because I now have a bit of a tin hat and bone to pick about this whole thing) I'm adding the screenshots of the article here:

Screenshot 1 of the Support ArticleScreenshot 2

Closeup of the "Team Projects Manager" window from the article

Still confident that someone over at Adobe will be able to help with the migration, I begin the saga of chatting with the support team. I'll keep this brief, but yikes, it did NOT go as I expected. I started by using the support text chat, after an entirely unhelpful conversation with the AI bot, I began talking to what I believe were genuine support agents. I linked them back to this forum post and explained that I needed help migrating Team Projects to the new profile. Unfortunately my experience consisted of the agents repeatedly disconnecting from the chat on me, but not before some linked me back to the "Transfer Files across Accounts and Profiles" help page that OP mentioned at the top of this thread (proving that the agents didn't take the time to view this thread that I was referencing) and all but one shared a hilariously obvious copy-paste message about how they "have X years of experience" and "have seen this issue before with other customers." Kindling for the frustration fire that was building with every sudden support agent disconnect.

So the text chat wasn't working. I moved on to the support phone line. I'll not linger on the annoyances I dealt with there which included needing to explain to one agent that team projects are NOT stored on my computer and the classic "I gave my email address to the first agent then got transferred to a second who then asked for my email" issue that plagues support lines nowadays.

Eventually I finally got to someone who was specifically a Premiere Pro agent. After a bit of back and forth about the workaround of offlining projects as standalone .prproj and .aep project files and re-importing into a team project, I explained what I found in this thread as well as the "Migration Issues When Using Team Projects" support article which implied that there was a way to do the migration without needing the workaround which would come with the downsides that @michaelgoshey described in his first post to this thread. The support agent then insisted that there is no way to do this, despite the evidence in this thread that at one point it was.

In the end I'm left extremely frustrated after a generally rough time dealing with Adobe Support that my only option is to use the not-so-great workaround to migrate my team projects despite the 2-3 year old posts in this thread implying that it wasn't always the case and that there were people at Adobe actively working on a more permanent solution. I'm planning to pester our Adobe sales rep about this to hopefully try to figure out what the deal is and I'll update my post here with any additional findings. If anyone else in the thread has any further or more recent information on the topic, I'd love to know what your experience was like too. Hopefully this long post also helps anyone else in a similar situation know what the current state of team project migration looks like.

TL;DR all of the previous conversation in this thread is mostly very out of date and seemingly forgotten about by Adobe. Support only knows about the workaround of using the "Edit>Team Project>Convert Team Project To Project..." function to create a local offline project then re-importing that into a new team project created on the new profile that users are trying to migrate to.