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Team project not appearing after subscription change

New Here ,
May 31, 2024 May 31, 2024

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Hello, I am a student working on a short film with the director on team projects, and had to switch from the payment my school provides during the academic year to my own in order to finish a few projects in the summer. But after logging in to the same account after updating my payment info, I cannot see my team project. What should I do? 

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Error or problem , User interface or workspaces

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hi @Nico37761627cguj,
When you log out of Creative Cloud and then back in do you see an option to select between 2 or more profiles (see image)?
if so, can you log in under either account and see if you have access to the Team Project in Premiere Pro?

Alternatively, can the Team Project owner re-invite you to the project?

 

Regards,
Udo

profile-selector.png

ā€ƒ

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