Team Project won't save

[robertstonefilm]

For the past 24 hours my team project will not sync with creative cloud. This icon is in the lower left hand corner.

If I try to close the Team Project I get frozen in this window:

If I try to save it as a Premier project I get frozen at this window:

The only way to close down is to force quite but how can I be assured that I won't lose all my work?

This has been happening many times over the past week.

[robertstonefilm]

UPDATE: When I tried to close the project I got stuck on this window:

I had not choice but to force quit.

When I went to reopen the Team Project I had LOST 2 DAYS OF WORK!!!!!

The same thing happened to my partner on this Team Project a few days ago.

HOW CAN THIS HAPPEN?

[christiane4686395 · Accepted solution]

Hi Robert,

I'm posting here as a public follow-up even though we have worked on this together directly.

Normally, even if you lose the internet connection and the yellow icon shows up in the bottom-left corner of Premiere, your work will be saved. Once you reconnect, your changes will be uploaded to the Team Projects Service in Creative Cloud. You should be able to edit in the park or move from one wifi network to another with no interruption or loss of work.

In your case, you encountered a bug in the Team Projects background process that is related to Creative Cloud authentication. Thanks to your help, we have identified the problem and it will be fixed in the next release of Team Projects. I would recommend that if you ever encounter a situation where Team Projects is not able to save, but your internet connection is healthy, you should exit the application before you do very much more work.

This situation should never happen; normally, all of your edits are instantly saved locally, even if they are not sent immediately to the Team Projects Service in Creative Cloud. Unfortunately, you ran into a bug in our software and this did not happen. We are doing our best to make Team Projects rock solid for all of our users, and I'm very sorry for the inconvenience that this has caused to you.

Christian

[jafields]

This is happening to me daily when trying to use Team Projects. Periodically, I'll get an error that my project hasn't autosaved in X minutes, and when I try to share my changes, it says 'The application is currently saving your version to Team Projects. This operation must be completed before "Share My Changes" can occur.'

This is happening several times a day.

I'm on Premiere Pro 2020 Version 14.9.0 (Build 52)
CPU: Intel Pentium G4400
GPU: NVIDIA GeForce GTX 1070 Ti
RAM: 12 GB

[brentongm]

This is still happening FIVE YEARS LATER in Premiere Pro  v. 15.1 (2021) on April 30, 2021. Two editors I work with have been getting errors that the application hasn't been able to auto save then it can't save, get's stuck trying to share changes, or crashes and work is lost. This is not fixed and should be an open issue with no "correct answer"

 

 

[jafields]

I've been getting this problem on one of our machines for the last few months and so far we haven't found a fix, nor could Adobe support. We've replaced the RAM, network card, SSDs, uninstalled and reinstalled Creative Cloud, tried logging in as a different Adobe account, reimaged the computer, and even wiped everything and did a fresh install of Windows and still get the error several times a day.

We purchased the studio version of DaVinci Resolve this week and may be cancelling our studio's Adobe subscriptions if the transition goes smoothly.

[safabrian]

Yeah it is highly insulting to people like myslef who lost a ton of work that the Adobe employee tries to write this off as a one off bug specific to a single person. I cannot tell yopu how pissed I am. No warning that it is not saving all day. After I receive the first warning that it has not saved in 10 minutes I immediately try without success to save. Same problenm as other users here, blue bar stuck halfway and no way to save. I am forced to quit without saving, pretty mad that I have to lose 10 minutes of work. Turns out my entire day's work is not saved. 

[epic_travis]

This exact same thing just happened to me in After Effects 2020. Lost about a weeks worth of work bc I had to force quit and didn't realize the file never actually saved the whole time I was making edits. Super frustrating and looks like they have not fixed yet.

[devGuru411]

This is STILL happening as of today - 8/26/2022 on Version 22.5.0 (Build 62).

Our entire production company will be moving to Davnici Resolve soon because they actually provide a quality product that WORKS and so far, they seem to care when customers aren't happy.

[devGuru411]

We too are in the process of moving to Davinci Resolve because of this (and other issues).

I cannot tell you how frustrating it is to have an entire day's worth of work lost because of a "buggy" program - and premiere offers no workaround, no way to "manually save" (except converting away from a team project) and no way to "recover" lost work. 

So basically - adobe is like "oops" sucks for you.  Now pay your monthly fee that just went up!

And I used to love Adobe but they just don't seem to care any more.

[Tayeb Amghar]

Open a new project and copy the team project timeline to the new project timeline. This way, you won't lose your work

[Jonathan33738781ne4o]

I have to say after having encountered this myself it's clearly unsupported. Not safe to use Team timelines.

Completely inexplicably, no auto saves, render errors, and once the software does finally fail all work is lost. Inexplicably, it will also randomly restore some changes from the cloud, so it was clearly trying. This is as of 2023, still having this same error.

[taylorpage]

Yeah this happens a lot to me in Premiere Team Projects.  I get an error message that says Premiere could not auto save within the past 5 minutes and right after that error I'm not able to share my changes   I'm forced to convert it to an offline project which defeats the purpose of team projects all together.  So I don't think this bug is fixed.

[jafields]

This is what's been happening to me all week 😞 

[PeterELee]

taylorp67545410​ What version of Premiere Pro are you using? Also, roughly how many media files are in your Team Project? One situation I know of where auto-save can take more than 5 minutes in the current release (Premiere Pro 13.0.2) is when you import or make metadata changes to a couple thousand media files at once. In those cases, it's usually advisable to let it keep churning along, and the auto-save will complete eventually once it has inspected all of the new or updated media files on disk and updated the database. We're working on improving the performance in those situations.

You can force the auto-save to move faster by attempting to close the Team Project. The auto-save code normally does its best to stay in the background so as not to interfere with your editing, but if you close a Team Project it will put up a progress dialog and work more aggressively.

In earlier versions, importing specific types of clips from other Team Projects or standalone projects could prevent auto-save from completing. Certain merged clips and multicam sequences were especially problematic. All of those issues that I'm aware of have been fixed in 13.0.2.

[taylorpage]

I'm running the most current version of Premiere so that would be (Premiere Pro 13.0.2).  But yes, it has been getting stuck on the save team project dialogue box above after I would try to import a ton of file changes.  I'll see what happens if I just let it sit and load, but I'm guessing it's just going to sit and not budge.

[PeterELee]

Good to know. As mentioned above, speeding up the initial auto-save after importing a large number of files is an area we're actively working on. It's tedious, but you might also have better results if you import the files in smaller groups, say a few hundred at a time, then wait for the asterisk in the Premiere title bar to go away, indicating that all changes have been auto-saved, before importing the next batch. The background processing that goes on when a media file "comes online" after an import can cause the auto-save operation to restart, so the more files there are, the longer it takes before an uninterrupted auto-save can succeed.

[taylorpage]

Issues still with auto save.  It also won't let me save if this dialogue box pops up, and it seems like it does every time I get towards the end of a project.  Still forces me to quit and make an offline version, just to re upload the entire project into a new team project.

[PeterELee]

In theory, that dialog shouldn't prevent you from saving. It's just a warning that auto-save is taking much longer than usual. Auto-save will continue in the background while that warning is displayed. Of course, it's possible that there's something else going on, but most serious errors will result in an error dialog, and an error message in the event panel that includes an error code. Can you look on your system for the directory %APPDATA%\Adobe\Team Projects Local Hub\2.0\logs, zip up the contents and PM them to me? I'll see if there are any error messages being logged there. A dump file from the Task Manager might also provide some clues.

[andrdid]

Hello,

I am having the same problem.  For the last few days my team project will not save.  I cannot share any changes or convert it to a normal project because it will not save at all.   It's incredibly frustrating, I can't get anything done.  Would you be able to walk me through finding the bug?

Thanks

[PeterELee]

I'm sorry to hear that you're running into this issue. Can you try the following?

1. Launch Premiere Pro

2. Create a new project (can be either a standalone project or a Team Project -- it's temporary)

3. In the Media Browser, browse to the Team Project that's having trouble auto-saving (it should be under "Creative Cloud/Team Projects Versions")

4. Right-click on the Team Project and choose "Make New Team Project from Version..."

5. Open the copied Team Project and see if it auto-saves new changes successfully.

If you have a lot of unshared changes, you can also create a new Team Project from an Auto-Save instead of a shared version. To do that, switch to the "Auto-Saves" tab in step 4 and choose "New Team Project from Auto-Save..." when right-clicking the Team Project name.

The next Creative Cloud release will contain a fix that should hopefully make these workarounds unnecessary.

[Kamal35956151cpq5]

Still not fixed haha!

[R Neil Haugen]

The last previous post was what, FIVE years ago?

Without anything between, so this is a rare thing. And typically is something off in the local system.

Like a new post on the Team Projects forum with all normal details as to the computers involved and then let's see if "we" can offer advice.

[iansharar]

Definitely not fixed, in 2020, and I'm super pissed now. I'll have to force quit. And I'm going to lose all of that work?!?

WOW.

Been using adobe for 15+ years, always recommended it to everyone. I will now warn everyone to stay far, far way.

I had a deadline.

EDIT::::

I didn't end up losing too much. still, this has been a headache from day one. 

[gblack1992]

This just happened to me July 14, 2020. Very frustrating.