Teams Projects lost when subscription ends??

[simondixgaard]

Hi all,

I was the owner of a couple of teams projects that my production company works on. My adobe subscription was paid by another company I used to work for, but they had to stop the subscription a couple of weeks ago.

Now that I'm back from the holiday, I re-activate my subscription but my Teams Projects are gone. Also on the invited members accounts. I talked to Adobe call center about it, and they say even though you never delete your adobe account, when a subscription ends all your cloud storage deletes.

I have some locally .tpr files, but I cannot open them in premiere pro.

Have anyone experienced this? It seems so fragile. And if this is the case, I have lost months of work.

[Peru Bob]

Moved from the Premiere Pro forum to the Team Projects forum.

[Udo_Pawlik]

Hi @simondixgaard, 
Here are the steps on how to open a local only version of a Team Project from a .tpr file:

• Create a new 'local' folder under the 'Auto Saves'  location (specified under the Auto save preference) and copy the .tpr file into the 'local' folder (Adobe/Common/Team Projects Local Hub/Auto Saves/local)
• Launch Premiere and you should be able to open the local only version of the Team Project. You can copy and paste from this project into a new Team or local project or create a new Team Project per 'Save as...'

[simondixgaard]

Udo,

I owe you my life. Following your steps helped.

One little note is, that Premiere needs a few minutes (I don't know why) to figure out the new file in the "local" folder. Had me stressing, but holy cow a relief when the team projects finally appeared again.

Thank you so so so much. 

All the best,

Simon

[niklasa9998526]

Hello, I'm having the same issue as the person above. I've followed the steps you posted here but I don't understand how I access and open the tpr files in premiere? They don't show up with the other team projects and I don't seem to be able to open the file directly in premiere?

[Udo_Pawlik]

When you place the .tpr file into the 'local' folder, the team project should appear as a in the 'Manage Team Projects' dialog. 

[niklasa9998526]

Thanks for your help, it didn't show up there at first but I checked again this morning and now the have appeared 🙂

[maria_isak_sidenius_2630]

After you've put the .tpr file in the newly created "local" folder, open Premiere Pro as usual. Your project should pop up on the home screen.

@Udo_Pawlik is this common knowledge with the Adobe tech support? Multiple tech supporters couldn't help me with this issue. They didn't know what a .tpr file is, and asked me to change the ending with .prproj, which obviously didn't help.

[josephine007]

Hi, I'm having the same issue but with an After Effects Team Project. Tried to follow the steps above but it isn't working. Does is work with After Effects projects as well or only Premiere? 

[Udo_Pawlik]

This should also work in After Effects - After moving the .tpr into the 'local' folder the project will appear in the 'Manage Team projects' dialog (File > Open Team Project...). Are you sure you copied the .tpr into the corrcet location?