New Adobe Forum Survey Graphic

[Trevor.Dennis]

I have lost count of the number of times I've been invited to complete a survey after clicking on a forum link, but there's a whole new graphic today.  It's a while since I last clicked OK to complete the survey, but as far as I can remember, this version has new questions, and it is worth doing just so you can say how incredibly helpful and knowledgeable the ACPs and MVPs are.   (I just made myself laugh)

[Nancy OShea]

IMO, the forum survey that pops up in a "lightbox" viewer which I can't disable without adjusting my zoom level has got to go.  It's super annoying when it takes over my screen while I'm trying to reply to a post.   And it  happens way too often.

Nancy

[Michael J. Hoffman]

On my iPad, the "lightbox" extends off the screen and can't be zoomed. There's no way to close it. You have to kill the entire tab and open it anew. This is really annoying when you're halfway through a response and it pops up! You have to hope that the autosave kicked in and kept your response (occasionally that works).

Mike

[Nancy OShea]

Yes.  Very disruptive .

[Trevor.Dennis]

Michael it's worth responding at least once, just to leave a comment about the issues you have with it.  After all, Adobe make a big deal about being multi platform friendly.  And as Nancy says, the survey request comes up way too often.  We do have contact information for the people responsible for these forums in Madison at least, and the point can be made either directly by PM to her, or via a thread in the Back Room forum.  The latter might well shake up some support from all the other people who find the constant prompts annoying.  Especially if they are difficult to cancel on some platforms.

[Michael J. Hoffman]

Trevor, I agree. But when it pops up on my iPad, I can neither accept nor refuse the offer. It just covers the screen, and there's no way to get to any of the action buttons. I've reported it before.

Mike

[Nancy OShea]

Trevor,

I have complained through proper channels (Forum Comments, Backroom, etc...); no change .

Nancy

[Nancy OShea]

Dang! It happened again.  And I lost the reply I was working on. 

[Michael J. Hoffman]

Yep! That's what I see too, Nancy!

Mike

[Ussnorway]

IMO ACP accounts should not be asked for survey questions because we already know more than the people doing the survey but I agree the popup is a major pain in the back end.