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uh doh bee
Known Participant
February 21, 2019
Question

Why does Adobe not have pre-sales "salespeople" to try to sell their products? Thanks. :)

  • February 21, 2019
  • 6 replies
  • 2564 views

Imagine going to any retail business, and being told, "We have too many customers. So, you customers ask each other pre-sales questions, and hopefully

you'll get discouraged but not discouraged enough not to buy anything. Instead, you'll just stop bothering us with sales questions, and order the product. Okay, get lost. We're busy."

It's a unique business strategy, but how does it work in the long-term?

    This topic has been closed for replies.

    6 replies

    Adobe Employee
    May 27, 2019

    Hi there!

    You can actually go on the website and they have promotional videos about most of the applications, which are kind of like adverts.

    I agree with the previous comments in the thread that Adobe customers usually know that it's the only thing they can use. But there are a few competitors to some applications, but not with the same capabilities, nor the same integrated links to other applications and Adobe products (e.g. easier export to another Adobe app, or Stock which is build into apps).

    But, there is a type of "pre-sales salespeople" because you can go on the chat on the website with loads of questions and ask adobe, and you can also request an adobe representative to call you back and basically have an in-depth conversation with a sales person who will try to discover what you need and inform you about which Adobe products suit your needs best and which package works best for you.

    The only thing I don't know is whether this is done in the chat function or if it is under some sort of 'request information' button although I'm sure the chat-guys could do it for you or tell you where to find it. Or probably people on here will know!

    Hope that helps somewhat to answer your question!

    JDev112
    Participating Frequently
    May 23, 2019

    I don't think they need to convince people to buy their products anymore. They are actually at  that phase of life cycle where you don't need advertisers but advertisers need you 

    Legend
    May 23, 2019

    I interpret the title of this thread to mean...

    " Why Doesn't Adobe Advertise ? "

    And those ads would try to brand the company ( brand being a fancy new word meaning, " image of company being nice and good and smart and fantastic re: supporting buyers of the product(s) ) 

    Advertising is a nice subject to yap about because it's always changing over the years. It's probably part of a big University Course ( degree ) program.

    I've noticed that some advertising has been made to sell the latest Apple iPhones. Also I see ads promoting the carnivorous desire to eat McDonald's hamburgers or chicken things.  But I am living in a certain place ( sorta between suburban and rural ) in the U.S. Maybe Adobe advertises but I just don't see them.

    Who knows.

    If you like making certain things and you like some product you use to make it... and meet a friend who wants to also make the same sort of stuff... then you can tell them about what you use. This is called 'Advertising by word of mouth' ...

    Probably the best way for a good responsible reliable company to get new customers.

    mytaxsite
    Inspiring
    February 24, 2019

    It's a unique business strategy, but how does it work in the long-term?

    All monopolies die one day.  At present we have 3 companies dominating - Microsoft, Google and Adobe (for photoshop mainly) but we are seeing some changes.  Adobe had Dreamweaver dominating in the web industry but now more and more people are using some form of CMS packages or using free editors such as "vs Code" or Atom.  Therefore, only the photoshop is still dominating the market.  The other creative Cloud packages are almost identical and only the most dedicated user would get the complate package.

    Peru Bob
    Community Expert
    Community Expert
    February 21, 2019

    Moved to the Lounge forum as this is not a request for technical help.

    OussK
    Community Expert
    Community Expert
    February 21, 2019

    also all adobe product can be use in trial mode for several days so you can test it to be sure it fit your need, so use it in trial i think it's better that some salespeople try to explain for you what you can do with adobe software.

    P.M.B
    Legend
    February 21, 2019

    nelsonkane  wrote

    It's a unique business strategy, but how does it work in the long-term?

    Mainly, I think, because their products are used in the production of nearly every type of media you encounter.  It's like why do you never see advertisements for pencils or paint brushes or automobile manufacturing facilities?  Usually if you need to be convinced to purchase something it's because it's something you don;t really need.  People who need Adobes products know that they need it.  It's not a choice.  People who need it don't need to be sold on it because there's really no alternatives.  If you're not sure whether or not you need Adobes products, then you don't need them.  But maybe you were really asking something else?

    ~Gutterfish
    uh doh bee
    Known Participant
    February 21, 2019

    Thanks for the answers. But if you do an internet search, you'll see some people who are very dissatisfied with Adobe, the company.

    I'll leave it at that.

    Peru Bob
    Community Expert
    Community Expert
    February 25, 2019

    nelsonkane  wrote

    But if you do an internet search, you'll see some people who are very dissatisfied with Adobe, the company.

    That's so naive.  Every successful company has naysayers.  Microsoft, Apple, Amazon, Google....  It comes with the teerritory.


    “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”.

    John Lydgate