We had somebody spend a few hours looking into this. He found that on Windows only, if Bickham Script Pro and/or Warnock Pro is deleted after install, further installs won't get them back. It seems only a complete uninstall and then reinstall gets them back.
Sorry for the delay in posting this. I lost track of the thread....
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DETAILS
I did some playing around with the CS2 installer and found something interesting that might be related to some customers not finding Bickham Script Pro or Warnock Pro.
On both the Macintosh and Windows platform, using the Suite installer to install even one app from the Suite (e.g., GoLive) installed Bickham and Warnock--no surprise.
On the Macintosh, if I manually deleted those fonts files from the Application Support: Adobe: Fonts folder, then used the Creative Suite installer to install another application from the Suite (e.g., Photoshop), those fonts got reinstalled--again, pretty much as I would have expected.
On the Windows side, however, if I manually deleted those font files from the Program Files\Common Files\Adobe\Fonts folder, then installed another app (e.g., Photoshop), the fonts DID NOT get reinstalled.
Even more interesting, if I manually deleted the entire Fonts folder from Program Files\Common Files\Adobe, then used the Creative Suite installer to install an application from the Suite (e.g., I removed Photoshop, deleted the Fonts Folder, then reinstalled Photoshop) the Fonts folder got reinstalled as did the reqd folder inside of it (and the contents of the reqd folder) but Bickham Script and Warnock Pro were NOT reinstalled.
On a fresh machine, I tried using the Suite installer to install only Photoshop from the Suite, just to make sure it actually installs Bickham and Warnock, and it does. I then removed Bickham and Warnock and installed GoLive with the Suite installer--still no Bickham or Warnock. Then I installed Acrobat with the Suite installer--still no Bickham or Warnock.
If I use Add/Remove to completely remove ALL Creative Suite applications and support files and preferences, then reinstall an app, I DO get Warnock and Bickham.
His theory: On the Windows platform, if customers are removing those fonts, or for whatever reason they don't get installed in the first place (though I couldn't reproduce a problem here), they may not get the fonts unless they do a full removal of the entire Creative Suite package (all applications) before reinstalling.