Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I can't download a previous purchase... -(Moderator - branching it to a new discussion)

New Here ,
Apr 23, 2016 Apr 23, 2016

Copy link to clipboard

Copied

I purchased Adobe Font Folio a while back but never downloaded it. Recently, while going to download it, i realized it's no longer in my purchase history. I know i bought it because i still have the receipt and serial number. I've tried chats, and emailing costumer support, but nothing has helped. How can i recover my purchase

We have exactly the same problem and also did not get an answer in chat support.

Views

399

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 27, 2016 Apr 27, 2016

Copy link to clipboard

Copied

Moving to Type & Typography

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 09, 2016 May 09, 2016

Copy link to clipboard

Copied

It's possible this was purchased under a different user name, in which case it would be listed under that account....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 09, 2016 May 09, 2016

Copy link to clipboard

Copied

LATEST

and it seems to me that customer care should be able to find the name of the registered user from the serial number, so call, or tweet them and ask to speak to a supervisor.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines