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I purchased Adobe Font Folio a while back but never downloaded it. Recently, while going to download it, i realized it's no longer in my purchase history. I know i bought it because i still have the receipt and serial number. I've tried chats, and emailing costumer support, but nothing has helped. How can i recover my purchase
We have exactly the same problem and also did not get an answer in chat support.
It's possible this was purchased under a different user name, in which case it would be listed under that account....
and it seems to me that customer care should be able to find the name of the registered user from the serial number, so call, or tweet them and ask to speak to a supervisor.