Problems with Times Std Font

[adobe468]

I recently purchased the adobe Times Std font (roman, italic, bold, bold italic) and the bold italic lowercase "s" character does not print correctly from Word or Preview (see attached images -- one correct and one not).  It will only print correctly from Adobe Acrobat, but that isn't a solution since I do most of my printing from Word.  I'm thinking it's a problem with the font file... 

Thank you.

[egmtype]

I am unable to replicate this issue. Do you have any additional info on your system? I used Windows 7 and pulled down the current shipping data (should be exactly what you received), but it looks fine to me in Sample and Word.

Ernie, Adobe Type QE.

[adobe468]

Thanks, Ernie.  I'm using Mac OS 10.9.1.  At first I thought the problem might be with Mac's pdf maker, but that wouldn't explain the problem with Word.  Are there otf/Adobe font compatability issues with Macs?

[egmtype]

No, we worked hard to get everyone on the same page when we rolled OTFs out. The whole point is that one file is cross-platform; it's the same exact file with the same exact outlines.  I tried it on my 10.9.1 setup and it was fine in Word and preview. I thought maybe it was the system Times (/System/Library/Fonts) but the one on my system seems fine, too. This is puzzling. From the image you posted, it looks like the entire lc s outline is wonky, not just that lower left corner. If you've checked FontBook to see that you don't have any duplicates lying around, check the version on the file - it should be 2.125. You could also try clearing your font caches; open a Terminal window and type 'sudo atsutil databases -remove' and then Return/Enter and then reboot your Mac.


[adobe468]

Thanks, Ernie.  I tried all of your suggestions but still have the same problem.  Could I download an older version of the Bold Italic font and see if that resolves the issue?  The one I have -- wherever the problem originates -- isn't functional as is.

[egmtype]

email me directly at emarch@adobe.com and I'll send you a few versions and we'll see which one works.