Please make sure you on the latest Creative Cloud version that has various bug fixes in place. ... View more

Hi, Can you confirm that you actually have a Creative Cloud files folder on your computer?, and you have not moved the folder at all? are you logged in to the same Adobe account on the webiste and on your computer? Thanks Warner ... View more

Hi, Can you tell me if your on the latest Creative Cloud version? Thanks Warner ... View more

Can you confirm that the issue has now been resolved? ... View more

Hi Vjeko, The above method can also be used on Windows if you continue to see the crash. The .db files are located in a different location on Windows. C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync. Thanks Warner ... View more

Hi, i got your information, It looks like your using an older version of Creative Cloud. Can you update and report back to this post of the issue keeps happening? I have opened an internal bug for this in the meantime for us to investigate further. Download the updated version or update via the Creative Cloud application. Thanks Warner ... View more

Did you email this information? ... View more

Hi, I received your email with your logs attached, however, I still need the following information from you. Adobe ID: Creative Cloud Desktop Version: OS: Type of internet connectivity (LAN/WiFi): Using a proxy (Y/N): Firewall (Corporate/Local): Also, Can you confirm you have been logging in and out of Creative Cloud on your computer?, have you followed any trouble shooting steps previously found on this forum from other posts? Thanks Warner ... View more

Thank you for bringing this issue to our attention.  In order to further understand the behaviour you are experiencing, can you please provide the following details?. Adobe ID: Creative Cloud Desktop Version: OS: Type of internet connectivity (LAN/WiFi): Using a proxy (Y/N): Firewall (Corporate/Local): Can you please send us your log files to enable us to better understand your issue. Mac: The log file can be found here: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The Users Library user folder is hidden on starting with 10.7 or later see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html Windows: The log file can be found here: C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email. ... View more

Hi Achim Vedam, To let us look into the issue you are seeing we will need to see your log files, this will enable us to see whats happened in more detail. Send us your of files, The logs are located at Mac: The log file can be found here: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The Users Library user folder is hidden on starting with 10.7 or later see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html Windows: The log file can be found here: C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email. Thanks Warner ... View more

Hi, Adobe Support do not usually monitor this forum, Customer Care can always be contacted from Contact Customer Care if you need support immediately. We have verified a fix for files being moved to archive, which will be pushed out to customers sometime in the very near future. Thanks Warner ... View more

Hi, It seems that you have ran into a bug that was fixed a while ago where Creative Cloud (Unknown) folders will be created and all of your assets re-downloaded. We have fixed this issue, please can you confirm what version of Creative Cloud you are using?. Thanks Warner ... View more

Hi, Are you sure the collaborator is saving the file and allow them to sync, if they are not saving, then you wont see any changes. Thanks Warner ... View more

Hi, Are you still seeing this issue? Thanks Warner ... View more

Hi Please email us in your log files for us to taker a closer look at whats happening here. The logs are located at Mac: The log file can be found here: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The Users Library user folder is hidden on starting with 10.7 or later see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html Windows: The log file can be found here: C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email. ... View more

Hi TM Petaccia, I sent you an email after seeing your logs. Please let me know how you get on. Thanks Warner ... View more

Hi, We hope to make this feature available in the future. At the moment to sync files, they must be placed in the Creative Cloud Files folder Thanks Warner ... View more

I would try and restart your machine, then try again. The process seem to be busy so wont uninstall. ... View more

This issue has now been fixed, and will be included in a future update of Creative Cloud. ... View more

We now have an internal bug open for this for the relevant teams in investigate further. ... View more

Hi, Your issue looks like something our customers are already seeing Files are getting deleted from creative cloud Please send in your log files so we can be sure about this. The logs are located at Mac: The log file can be found here: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The Users Library user folder is hidden on starting with 10.7 or later see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html Windows: The log file can be found here: C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log) Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email. ... View more

Hi, Have you had a read over the Acrobat DC Learn & Support pages? Thanks Warner ... View more

The setting is 25% of your network speed at the time. ... View more

Hi, Have you tried using the bandwidth usage limit in the Creative Cloud desktop application? Click the 'gear' icon, then choose Preferences... > Files tab and set the "Transfer speed" (for uploads and downloads independently). ... View more

We are currently working on na fix for this issue and hope to update you further as soon as we can. Thanks Warner ... View more

Can you provide a screen shot of Creative Cloud issue? ... View more