Creative Cloud Services

Hi, I have run into an issue while using Adobe Portfolio Photo Grid. I am trying to insert 6 jpg images all sized the exact same (2560 x 3840), and I cannot find a solution. I cannot recognise what is wrong, need help please.

Hello,I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.I was then unexpectedly charged €41.33, without clear prior explanation.Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.I would like:Immediate cancellation without penalty Refund of the €41.33 chargeCould someone from Adobe support please

Hi!I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. This has made librar

On the Creative Cloud desktop app, when I go to the Stock & Marketplace section and then to Plugins, I can search for plugins like Motion Bro and others, but instead of an ‘Install’ button I only see ‘Learn More’. When I click on ‘Learn More’, it redirects me to the ‘Manage Plugins’ window, where the only available options are ‘Search all plugins’ or ‘Manage plugins’. There is no option to install or add any plugin at all. I’m on a Mac, using Creative Cloud 2025 and Premiere Pro 2025.Has anyone encountered this issue before or knows how to fix it? Any help would be greatly appreciated. Thanks a lot in advance!

I can’t install any plugins for Premiere Pro through Creative Cloud I’m on mac m3 creative pro plan

I have gone through all these settings: https://helpx.adobe.com/uk/creative-cloud/apps/troubleshoot/install-update-issues/cant-find-updates-creative-cloud.html My Creative Cloud (Part of a company account) is not showing me the latest indesign. This has been the same for 30 days though I know there’s a newer version. Reinstalled/fixed the CC app. Removed the OPM.db, refreshed the updates, Signed out and in… nothing seems to work.  As of 02 04 26 (Adobe for Enterprise)  

Please activate this subscription for me. 

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha

Hello, My name is Bahrom, I faced the follwing problem: my account is not visible for other users. It shows : "Oops! We can’t find that page. I guess it is related to sending out resumes with behance links. I would like the problem to be fixed since I cant send my CV to employers. Behance support is not answering. My behance profile link - https://www.behance.net/bahrom_kholmatov   Thanks in advance!

About a month ago, I received an email from Adobe informing me that my Behance account visibility had been limited due to “suspicious” activity on one of my projects, which was receiving a high number of likes. As a result, my work stopped appearing in Behance’s Explore, Discover, and Search sections.Since then, I have contacted Behance Help and Adobe support multiple times but have not received a clear explanation of why this measure was applied or how long it will remain in place. I would like to clarify that I did not use any third-party services, paid promotion, or artificial methods to increase engagement. The project was only shared on my own social media channels (Instagram and LinkedIn), and the engagement occurred organically.I understand the importance of maintaining the integrity of the platform, but I am currently facing consequences for activity that I did not initiate or influence. I have also spoken with other designers who experienced a similar situation and had their a

Boa noite! Cancelei o plano assim que foi cobrado, gostaria de saber se vou receber o reembolso! Foi as gora dia 01/04 se não me engano.

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of m

I have been using Adobe Portfolio to host where others can find all the photos I took on set, and has been working great as I have been able to upload massive galleries with some including over 1000 images on it. I have been able to this up until my last large upload back in late December 2025. Now I am going to upload the rest of the photos for a project I had just wrapped up and its reading “You have reached the maximum number of images per page.” I am now seeing that the max amount of images is 500. When did this change happen and what caused it? Only thing I have recently done is also have some stuff on behance, does that effect it?

Hi! My Portfolio website was recently deactivated because my subscription had been moved to a different account last year. So I decided to remake the website on my active account. My active (and previous) plan was purchased through Surfspot, a Dutch site that offers deals for students. Recently Adobe introduced the profiles and honestly, I haven't checked it out properly and I haven't come across issues so far.  However today I had to pick a profile during login that I would use to create my new website on & I picked the one with my email instead of AdobeSurfspot Operational Console. But now I can't publish my website because it says I don't have an active plan on that account. So then I tried to figure it out and I saw that the Creative Cloud plan that I have is attached to AdobeSurfspot Operational Console, and not my actual email/account.  So my question now is, how do I bring the portfolio created on my personal profile to the Console profile? I'm not really

My Adobe Portfolio will NOT update after I make changes. It seems to freeze and not update at around 95% of the progress bar. can anyone suggest a solution please as I need my site to work. im using Safari, on a Mac. This is a new thing thats suddenly happening. how can I find out if theres an image thats maybe named badly, or corrupt, or two large.   

So I shoot everything on my Fuji X100V and directly export it to my pc from the sd card. All pictures are vertical, same aspect ratios. I load them into Bridge to sort them, move them afterwards into folders to have the final pictures. The pictures are saved as JPGs, approx. 12MB per picture. I then upload them as a grid into Portfolio and no matter what settings I use, this is what happens: When I click on the picture, everything looks fine, but in the grid pictures always get distorted. If I upload pictures one by one, the look good, but they are displayed too big for my liking, I would like to have a grid of 5 pictures next to eachother but I really am freaking out, because I cant find a solution. Pls help:) 

Hey guys and gals, Seeing as most i can find on this subject is from 8 years or longer ago i need to ask this question as it’s pretty important to me. Right now i use the photographers subscription for my work but i’m going to follow a new study in graphic design. For school i need to use the Creative Cloud Pro subscription and i can get the student subscription for it. Here’s the important part. These days… Can i sell the pictures i edit and the graphic designs (posters, flyers, cards etc.) i make using the Creative Cloud Pro student subscription if i’m based in the Netherlands? In short. Can i use it for commercial use where i’m located?Hopefully someone can give me a clear answer to this. 

Same isp ‘s modem, I have retired my Linksys WRT 1900ACS and replaced by a new Linksys OpenWRT 7 Pro ( MBE70, LN6001). after the new MBE70 took place, my Adobe CC won’t launch successful as usual.when I put the old 1900ACS back on, the Adobe CC works just fine.Is there any specific setting for MBE70 ?  google ai says it is a fault of the MBE70’s ipv6, but even I turned the ipv6 off, the problem still exits.  what should I do ?  much appreciate for your help.  

I've been having a problem with my Adobe account for over a month. I apologize if my English isn't the best, but I'm using a translator because Adobe support in Portugal is terrible and they don't have any Portuguese-speaking staff, which is a shame!When I access your website www.adobe.com/home and log into my account, a file appears on the right side named 5d2262b8-f1d7-4e74-b6b5-63b1ecd12379 that is not on my computer. It's a file that's stuck in my hosting account, but it's a phantom file.My account when I open your page www.adobe.com/home and log into my account, a file appears on the right side named 5d2262b8-f1d7-4e74-b6b5-63b1ecd12379 that is not on my computer. It's a file that's stuck in my hosting account, but it's a ghost file.I've tried contacting support in every way possible here in Portugal, but all the agents who answer me are not Portuguese, they use translators as I am currently using them, and they all offer the same solutions.They tell me to use Creative Cloud Clean

It just get stuck on this screen for ever, I have tried everything I feel like, a fresh install, the cloudcleaner tool, let it threw my fire wall, its just keep boot looping. I gone down the file rabbit hole but only found more issues, apparently a the ‘Adobe Desktop Common’ folder never actually installed the ‘AdobeDesktopService’?I let it all through the fire wall and its still not installing correctly,I got a new installation of it but the same thing happened, After awhile of trubbleshotting, this new error started popping upI am a lost, I feel like I have tryed everything already, I dont know what else to do  

this is very Racial and offensive

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors. I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed. It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system. Can it be done? Thank for any help.

The blue sync arrow symbol on top of the CC icon in the macOS menubar reapper infrequently – I rarely, if ever, user Files or Libraries. Most often, this happens before or after an update. I’ve tried the reset shortcut, uninstalling, using the CC Cleaner Tool, solving the problem, but only temporarily. Opening the Files tab helps, too – sometimes there’s a blue dot on there, even if I have not changed any cloud documents whatsoever. It’d be great if there was anything I could do to keep this annoying clutter away.