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default2woryp8m5e4z
Participant
March 31, 2026
Question

Adobe Portfolio not updating changes.

  • March 31, 2026
  • 5 replies
  • 104 views

My Adobe Portfolio will NOT update after I make changes. 
It seems to freeze and not update at around 95% of the progress bar. 

can anyone suggest a solution please as I need my site to work. 
im using Safari, on a Mac. This is a new thing thats suddenly happening. 

how can I find out if theres an image thats maybe named badly, or corrupt, or two large.  
 

      5 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 20, 2026
      1. Adobe Portfolio’s editing console is compatible with the latest desktop browsers— Firefox, Chrome, MS Edge & Safari— without script blockers or VPN enabled. 
      2. To see changes online, go to your Portfolio site & refresh browser with Ctrl+F5 or Ctrl+R. 

      Failing that, submit a support ticket to the Portfolio Support Team: 

      https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

       

      Hope that helps.

       

      Nancy O'Shea— Product User & Community Expert
      JasonSelwyn
      JasonSelwyn
      Participant
      June 20, 2026

      I am having the same problems, this is really frustrating and wish I’d built my portfolio in a different package now… wasting time try to update my work is annoying

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 20, 2026

      ​@JasonSelwyn 

       

      try using a mobile phone's browser to see if the changes were made

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      April 3, 2026

      Try creating a new Portfolio page as a test.

      https://help.myportfolio.com/hc/en-us/articles/360035498014-Creating-a-new-page

       

      Add some text and an image with the image module and see if it publishes.

      https://help.myportfolio.com/hc/en-us/articles/360035917814-Image-module

       

      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 31, 2026

      restart your computer and use a different browser to update, if it’s not already updated.

      D
      default2woryp8m5e4zAuthor
      Participant
      March 31, 2026

      Thanks. I tired that. 
      restart - clear cache - then switch off certain collections hoping it was one image. 
      restart Mac. then used chrome. no luck.

      i dont get the glitch at all. really need ​@adobe to solve this and help me as a professional designer I need the site 

      thought about unpublishing, but no site worse than a slightly older one. 
       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 31, 2026

      use the links

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 31, 2026

      portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

       

      portfolio faq: https://help.myportfolio.com/hc/en-us

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