Questions

Good morning!I am currently dealing with some creative cloud issues, originally the libraries weren't able to sync at all, which I ended up refreshing adobe creative cloud, uninstalled creative cloud and reinstalled it and it still did the same thing. Afterwards I allowed SSL protocols for creative cloud to it can sync via firewall, afterwards it shows in the being added and synced but once it shows in the libraries those folders don’t appear at all/ It is not affected in the browser version of creative cloud. Were there need to be any other policies for firewall rules that need to be allowed to allow creative cloud to showed the sync folders in the app. Any help would be appreciated.Thank you! 

Hello Everyone, I’ve been using Behance for a while and all my projects were previously published and visible to the public.However, now all of them suddenly show the message:“Only accessible to you. Not discoverable on Behance”I can no longer change their visibility to “Public” — the option is disabled.Additionally, no one can see my Behance profile. It seems to be locked.I have no idea why this happened. I didn’t change anything recently and haven’t received any warnings or emails.I also sent emails to Behance support more than 15 days ago, but I haven’t received any reply.Can someone please help or tell me what’s going on? my behance profile: behance/furkantahatorun

In troubleshooting a Cloud Activity warning:"Libraries not currently syncingOpen the libraries panel to sync assets to Adobecloud storage." Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.What a foolish act. Running that app deleted the Creative Clous app.More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).I had to install LrC, Ps, and Bridge ......LrC v13.5.1 installed successfully, with catalog intact!Ps v25.12.0 installed successfullyBridge v14.1.2.300 installed successfully

Hi!I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. This has made librar

Hello ,I received the email confirming that my appeal about blocking my account was granted, but my Behance account is still inaccessible. I am unable to access or edit my profile and projects.Could you please check the status of my account and restore access as soon as possible? I would greatly appreciate your assistance, as I am currently preparing my portfolio.Thank you for your time and support.Best regards,Svitlana Hrytsenko 

Hello Adobe Community Team and Members,I am seeking guidance regarding an issue with my Behance account.Recently, I received an official notification from Adobe stating that my Behance account has been deactivated due to “Spam” activity. After checking my account, I confirmed that the deactivation is real. However, I strongly believe this action may have been taken by mistake.I use Behance purely as a professional platform to showcase my creative work and connect with the design community. I have never intentionally posted spam, used bots, or engaged in any misleading or promotional activity that violates Behance or Adobe policies.I have already submitted an appeal through the official Adobe/Behance appeal process, but I wanted to post here to:Understand what specific activity might have triggered this actionGet advice from the community or moderators on how to resolve this issueKnow if there are any additional steps I should take to restore my accountBehance is very important for my p

In Adobe Portfolio, is it possible to have three images in a row, each as a different clickable link?I can't seem to add a third image to a row nor can I make the images in a photo grid a clickable link.

We need some updated features in adobe portfolio website builder. I was able to add video thumbnails by creating gifs for the thumbnail roll overs. But we need option for video header backgrounds and section breakers video backgrounds. Its a simple add on. Theres options to add a section breaker, but no option to use a video for that header or section breaker.My site: http://curtisredden.com

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.If you get a voicemail from (408) 675-3202, it's a scam. Check that you don't have unusal activity on your account, and then disreard it. 

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

I subscribed for a 7 days free trial but wasn't able to cancel it before the billing started and it resulted to me being charged of an amount (yearly subscription).  Can it still be refunded because I already cancelled it within the 14 days window? (I just got charged today btw). 

In Portfolio, it would be handy to add an option to download the pictures like in Lightroom mobile. 

So I've been trying to contact customer support for the past month, but every time I try to navigate to the customer support I keep being re-directed to the same page which doesn't have any contact info! only 'common questions'. - I finally was able to find adobe custom support phone number 800-833-6687 (Monday–Friday, 24 hours a day) just to find out it is DISCONNECTED?? the only way to speak to anyone is if you troll the robot chat till it gives up trying to help you by asking idiotic questions and you finally are in a queue to chat with a human.I was able to get this number in the end: 020-7365-0735 (Monday—Friday, 9am—5pm GMT), which will connect you to someone. You're welcome. Really fed up with Adobe customer support. 

For the first time since 2018, both my personal profile and my studio profile have been flagged as spam. I am absolutely shocked by this situation. Over the years I have received 34 awards on Behance, including Best of Behance, as well as recognition in Photoshop and 3D categories.   Some of my projects may share structural similarities, but this is purely a publishing system I created to make it easier to present new work and it has nothing to do with spam or deceptive behavior.I was proud to be a Behance Pro member, but I am deeply disappointed that such a serious decision was made without any clear explanation or evidence. Simply labeling my account as spam and removing my work from search visibility negatively affects both my business and the promotion of my projects. I kindly request that this matter be reviewed as a matter of urgency.Best,Artemii Lebedev 

I am trying to link a domain that is currently with the German provider strato.de to my Adobe Portfolio website.Portfolio wants you to put in four (4) A-records. However strato.de will only allow me to put one (1). How does that make any sense?? Screenshots can be found below that illustrate the issue.I’ve already contacted strato.de and they told me to check with Adobe on how to connect the domain. I’ve also tried to send a message to the Portfolio support but it won't submit the request unless I confirm my email. But I’ve submitted it twice at this point and have not received an email to confirm.It all seems very cursed. How do I get this to work? And how is it possible that there is such a discrepancy between services. You would assume connecting domains should be a straightforward process worldwide.But I dont understand much about webdesign and domains. Any help would be appreciated.

Hi All,I need to share a folder containing several cloud-based XD docs with an external agency. We are collaborating on a new design system, and will all need access to these shared files. I have read and followed along with these tutorials (Share a file or folder publicly, and Collaborate on Creative Cloud Libraries and folders) to no avail. Each tutorial tells me to highlight the CC folder via the web, and press the "share" button. However, on my end, my CC dashboard has no "share" or "add collaborator" button at all.The share button does appear when an individual XD file is selected, but I don't want to be sending my client a dozen individual invitations to working files. Like the tutorials promise, I would like to be able to send one folder, containing all the libraries and files we need for the project.Am I missing something here? Is this feature only available for enterprise accounts? Any advice would be helpful so I can troubleshoot the issue, or abandon the idea and save m

I uploaded a GIF to act as a clickable link to view another page on my portfolio, as I have done 3 other times previously without issue. Except this time, the GIF disappeared when I left the page and only the caption is visible. When I published the site, (Under the “COMMERCIAL” page), the gif is invisible, yet still clickable. The “SHORT FILM” page has examples of how the GIF should function, and I’ve uploaded and formatted this new GIF on the “COMMERCIAL” page the same way I did the other ones but for some reason this one won’t show up.My portfolio link: https://julianbarnes334.myportfolio.com/work 

As a professional creator using Adobe tools for 30 years, I am deeply concerned about the recent direction of Adobe Creative Cloud.Every major update seems to aggressively force unrequested AI features and bloated UIs into core applications like Illustrator, InDesign, and Acrobat. This "all-in-one" approach is causing severe rendering bugs, screen freezes, and UI lockups, which completely disrupts our daily professional workflow.We do not need every single app to become a bloated, heavy monolith. Professional tools should be like high-quality stationery—simple, reliable, and exceptionally lightweight. For instance:* Photoshop’s Generative Expand is highly effective and practical for layout adjustment.* InDesign’s text AI assistance, however, is entirely unnecessary for professional DTP workflows where copy is already finalized by clients.* Illustrator’s 3D/Turntable features cause massive rendering overhead and should not be deeply integrated into a vector-focused canvas.Since we are p

I can start a project in any of the three programs (In, AI, PS) I can create shapes, content boxes, or insert a photo and click and drag it into place at the scale I want.However when I try to resize it after the original placement it will not resize. I can move things with the arow keys, I can select corners and click and drag to select things, I just can not move the items once I click them. Sometimes, It will also work for one or two click and drags and then stop working again.I have rename the Adobe Illustrator XX folders.I have uninstalled and reinstalled. New and older versions.I have deleted previous versions and all the folders in my system.I have tried closing all other apps and only running one of these programs at a time.This is a recent thing, within the past month on my PC.  It works on my Desktop, something changed in the last month when I installed the latest update and it will not revert to the previous version.Please help,

I have noticed lately that some updates of Applications (mainly Premiere Pro actually) can take much longer to update to the latest version. It often updates to around 85% complete then just sits there.There is over 1.2TB on my CPU SSD Free. I then get a message pop up on screen that says ‘We are aware this is taking longer than normal. We are working on it’ (or similar message)After that message the rest suddenly downloads and it is OK.Question is why is this happening at all?. I have 1Gig Fibre and my Home network is fast - so where is the bottleneck?.Does Adobe monitor Application ‘time to update’ performance?. 

I work remotely and share indesign files with one other user in Creative Cloud. This has worked seamlessly for a long time, unti recently. It appears they are not synching, we receive messages asking to accept remote changes from another computer. This is usually very slow in happening by which time the changes we have been working on are lost and need to start again. It hasn’t been just one file, but many. Its severely impacting out=r workflow and deadlines. Both running same version of CC and indesign. Both wi-fis are good at each location. Has something changed in the process I am unaware of? A box unchecked? Any help would be greatful. This is beyond frustrating

I am uploading Motion Graphics Templates to my team on Creative Cloud. We are having issues with members of my team seeing the updated library. It's been an ongoing issue. It can be sometimes be resolved by members restarting and relogging in to Creative Cloud, but lately even that is not working. I recently just updated a file and right now I am the only one seeing it. Members are on different versions of After Effect and Premiere (2023 to 2025). Any resolution to this? Is there an admin that can go into my Libraries folder and resync everyone?

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha