Questions

Ich habe im Dezember 2025 über Lizenzpate ein Jahresabo Adobe Illustrator gekauft, Installation der Creative Cloud ging problemlos. Die darin enthaltenen Applikationen konnte ich auch nutzen. Seit einigen Tagen kann ich diese aber nicht mehr öffnen, es erscheint die Meldung Zugriff anfordern. Und in meinem Profil steht plötzlich die Organisation GRN ???Neuinstallation, abmelden, wieder anmelden etc. war bisher erfolglos. Kann mir jemand helfen? 

What's the secret to lowering your Cloud Storage with Adobe?I have deleted so much & yet it says I have 9.4 GB of storage.All suggestions welcome. Thanks!

La Synchronisation des Bibliothèques CreativeCloud ne se fait pas régulièrement, si je clique sur le bouton Mise à jour, rien ne se passe et l’erreur suivante s’affiche en continu. Idem si je me déconnecte de CreativeCloud et relance cette application.iMac M1, Tahoe 26.3 CC 6.8.1865 version française. Ceci presque chaque jour !

The installed fonts from Adobe Fonts are not syncing properly. The issue is more persistent with variable fonts. I need to restart the computer and log in and out of Creative Cloud to temporarily resolve the problem. Additionally, the circle icon that indicates font loading progress does not advance and remains stuck at “0 fonts loading.”

Every time I boot up my system and try to open Adobe software I get prompted to login. Sometimes it will kick me off in the middle of a work session and make me login again. I have to login multiple times a day. I got kicked out of this web browser session while typing this because it even logged me out here and I had to start again. I checked my windows credential manager and everything seems fine. This is the only system I log in to Adobe on, so there isn’t another system interfering. I repaired my CC app and that didn’t help. I read I might need to uninstall/reinstall all my Adobe software, but I use this system for work and have a ton of third party plugins so reinstalling everything would be a massive undertaking I’d prefer to avoid. The main software this happens with is Premiere and After Effects but that’s just because I use them so much and they’re usually the first thing I open.

For the first time since 2018, both my personal profile and my studio profile have been flagged as spam. I am absolutely shocked by this situation. Over the years I have received 34 awards on Behance, including Best of Behance, as well as recognition in Photoshop and 3D categories.   Some of my projects may share structural similarities, but this is purely a publishing system I created to make it easier to present new work and it has nothing to do with spam or deceptive behavior.I was proud to be a Behance Pro member, but I am deeply disappointed that such a serious decision was made without any clear explanation or evidence. Simply labeling my account as spam and removing my work from search visibility negatively affects both my business and the promotion of my projects. I kindly request that this matter be reviewed as a matter of urgency.Best,Artemii Lebedev 

Hi, I made a page with Adobe Portfolio in December through a school paid Creative Cloud account. My account got deactivated between semesters before being reactivated when the new term began. I thought that my page would stay up for two weeks and then deactivate, but that the content would still be editable and I could republish it when my subscription was reactivated. I can’t find the content anywhere on the portfolio editor page or elsewhere. Is it gone? 

ever since i updated creative cloud my external hard drive icons now default to creative cloud icon on left hand panel of finder window. this is not normal. how do i fix this? see attached screenshot. SSD drive is called “careful”. Computer restart did not rectify this. creative cloud version 6.8.1.865. mac os tahoe 26.2 

I tried reinstall, unistall, install again - nothing works! 

As far as I can tell, my Lightroom library should be less than 40GB, which is where I assume the bulk of my storage is taken, but I’m told that I’ve used almost all of my 120GB storage. I know that I do have a few photoshop files that take a little space, but I don’t think even 1 GB, but I can’t figure out any way to see how my storage is being used. I’ve deleted all of my deleted files and images, and it still says I’m using around 3 times what I believe I’m using. Maybe I’m mistaken, but is there a way to look at file which apps or file types are taking so much space? I hate to delete even more images only to save a few gigabytes, when the difference is so huge. 

i managed to somehow open Adobe Illustrator despite not having it but the Creative Cloud app just keeps loading in it’s rainbow form. It won’t open and let me download normally. I don’t know what is wrong. I opened after effects and it said something about my MacBook Pro 2020 having less than 16GB of Ram.

Dear. Adobe's community. I worry about the problem about Spam with my account on Behance. I didn't make Spam and break the rules of community through my project.I just have used it my lecture to show and explain of AI-UX design project through outputs from my class. However, for today, I received e-mail about the condition 'Account deactivated' of my Behance account. I sent message that this decision was made in error to Adobe team, however I could not change my condition of account. Could you experience about this circumstance 'Account deactivated' because of Spam on Behance?I have used my account over 15 years... But it is the first time to be pointed out Spam. So I worry about my project archive and history for lecture - I prefer to use Behance for the guide of AI-UX project for students. I hope to fix it as soon as possible...  

According to the 'Benefits’ tab in Creative Cloud Desktop, I can take advantage of a 20% discount on Zoom Workplace. But when I click the link, it shows me the standard price for an annual subscription.

Why don't you support Linux? What's wrong with Linux? Do you think the number of Linux users in the professional creative industry is low? Are the development costs too high to justify targeting this audience? The large number of Linux distributions (Ubuntu, Fedora, Arch, etc.) and different graphics libraries (Wayland/X11) make software development difficult.Are the status of your graphics card drivers (especially NVIDIA/AMD) in Linux preventing you from running Creative Cloud's GPU acceleration features at full performance? Does Linux's open-source nature raise security concerns regarding the implementation of your licensing and copyright protection systems (DRM)?are there not many Linux users? Why?

Good afternoon!On February 9th, I renewed my Lightroom Premium subscription through Apple. On February 9th, Premium access was working in the Lightroom iOS app. On February 10th, the app said the subscription had expired. Please help.

Eu fiz um estorno da compra do Adobe Scan dia 09/02 o reembolso foi confirmado pelo banco e retirado o valor da fatura, porém ao entrar novamente no banco dia 10/02 vi que o valor foi novamente descontado na fatura, gostaria de uma resposta urgente!

On the Creative Cloud desktop app, when I go to the Stock & Marketplace section and then to Plugins, I can search for plugins like Motion Bro and others, but instead of an ‘Install’ button I only see ‘Learn More’. When I click on ‘Learn More’, it redirects me to the ‘Manage Plugins’ window, where the only available options are ‘Search all plugins’ or ‘Manage plugins’. There is no option to install or add any plugin at all. I’m on a Mac, using Creative Cloud 2025 and Premiere Pro 2025.Has anyone encountered this issue before or knows how to fix it? Any help would be greatly appreciated. Thanks a lot in advance!

Hello Adobe Community,Creative Cloud no longer launches on Windows. When I click the Creative Cloud icon, nothing appears at all — there is no window, no error message, and no loading screen. The process briefly appears in Task Manager under background processes but uses 0% CPU and then remains inactive.Creative Cloud had been working perfectly since October 2025 until today. The issue started after multiple error messages appeared while rendering in After Effects in the morning, which I closed quickly because I was in a hurry.I have already tried the following steps without success:- Restarted the computer several times.- Tried to repair Creative Cloud from the Adobe installer.- Tried to uninstall Creative Cloud, but the uninstaller was blocked and would not complete.- Ran the Adobe Log Collector Tool and successfully uploaded the log file: AdobeLogs_20260208_040105_600-win-GS.zxpAt the moment, I cannot reinstall Creative Cloud because I cannot uninstall it properly, and the app does

For many years now, I have had an Individual Plan installed on two computers. I have have always been able to use the various apps on both computers and the same time. Recently I keep getting a message saying that I can only use the app on one computer at a time. Is this a new thing? If not, why have it always worked on two. I am confused, do I need to change my plan?

Hi there,I'm having trouble with my Behance page, everytime I create a new project and try to embed or upload a video file its being limited to a small set of dimensions which I can not seem to change, this doesn't happen with picture files, is there something obvious I'm missing here? Thank you, Darragh

Trying to work out the cost of buying extra generative credits on the new standard plan, anyone know what cost will be? Am I right in assuming that each use of generative fill or expand will count against the 25 credits in the standard plan?

Hello Behance Team, My account was banned for "Spam", and my initial appeal was rejected. Please help me to solve this problem. I did`t even sent any message last month to someone and did`t comment any post last 3 month. My Behance URL: https://www.behance.net/sgrddd  

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of m