Questions

Hello, my Creative Cloud Pro subscription has been automatically cancelled twice by Adobe Fraud Prevention.The first cancellation happened during my free trial. I then purchased a new legitimate Creative Cloud Pro annual prepaid subscription directly from Adobe for $441.54, and this new subscription has now also been cancelled for the same reason.I am located in Senegal and I am using my legitimate payment method. I would like my account to be manually reviewed by the Fraud Prevention team before attempting another purchase.Please tell me specifically what information or payment/billing issue is triggering these cancellations and confirm whether the $441.54 payment will be fully refunded.

how can i download photoshop without creative cloud?  

I have a premium subscription .I have Windows 11 installed and I get error 10000 every time I open a PDF, I would need help to fix it an d the close inmeditalythis is what it shows: Are you connected to the internet?We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000.

Dear Adobe, I am a very loyal and neatly paying customer for over 15 years now. I really love Adobe and always have been fiercely against people calling the “non-artistic” other apps like Canva etc. Design apps or making art. But now I feel like Adobe is getting all the same. I don't want to use AI in my artworks. I don’t want annoying pop-ups all over my screen. I don't want notifications when I am creating. And I most definitely don’t want to “create” with a template based workflow. You can call me oldskool, but I like to keep my design process real. My genuine question to your organisation: Is the “Old or Real” Adobe ever coming back? So just clean apps, with no AI, no new features all the time, no pop-ups and no notifications.Also, even on the newest Macbooks I feel like the new Adobe apps make everything slow down and crash a lot because of al these “cool features”.Now I’m seriously doubting to just crack the old versions of my Adobe apps. I never did this because I really like to

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

I’ve got an issue where Creative Cloud doesn’t recognise that I have Photoshop and Illustrator already installed on my Mac. The programs run fine by themselves, there is no issue there but because Creative Cloud isn’t recognising them it means I cannot perform any updates. When I look in the updates section, each program shows a button to ‘Install’ them.A couple of months ago I had the same issue, when I clicked ‘Install’ on both programs, all of my settings and workspaces were deleted. I can’t waste time again by rebuilding these, so I need the app to recognise that I already have them installed.I’m using Apple Tahoe 26.6.2, Creative Cloud 6.10.0.252.41, Illustrator 30.5.1 and Photoshop 27.4.0. 

Is there anyone at Adobe that can get this to STOP coming up?I guess Adobe doesn’t know what DECLINE MEANS. 

Anything that requires an internet connection within the Adobe platform takes an embarrassingly long amount of time to load. All of their sites glitch when it comes to signing in and a single font can take upwards of 10 minutes to appear in apps. It’s making it hard to work on projects because half of your time is wasted waiting and staring at your screen (or logging in for the 10th time in one day). For a tech company, you think they would pay better attention to these details.

Hi everyoneThis error on my behance profile:Your ability to send messages has been disabledI was in the middle of talking to a client about project And the support doesn't answer meDoes anyone have a similar experience?

I have just subscribed to Adobe Cloud and received this:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.”Why would that be? I can not call this number, its not even clear what country code should I use. Can I rase an urgent support request or ticket somewhere? 

I am unable to appreciate other people’s work on Behance. Every time the button is clicked it reverts back to the original state.

Hello Adobe Support,I’m experiencing a connection issue with Adobe for ChatGPT.The Adobe plugin itself is visible and recognized in ChatGPT, and the available Adobe tools can be detected. However, whenever I try to use any Adobe function, the connection fails before the tool can actually run.The error I receive is:McpServerError: MCP streamable transport probe failed with HTTP 403 from adobe.ioHTTP status:403 FORBIDDENEndpoint:https://photoshop-mcp-service.adobe.io/...I have already tried the following troubleshooting steps:- Confirmed that I am signed in to the Creative Cloud desktop app- Disconnected and reconnected the Adobe plugin- Re-authenticated my Adobe account- Restarted ChatGPT / Codex- Explicitly invoked Adobe using @Adobe- Tested again while Creative Cloud was signed in- Confirmed that launching Premiere Pro does not change the resultThe behavior is always the same: ChatGPT can detect the Adobe plugin and its available tools, but the connection is rejected at the Adobe MCP

How do I add the Pantone library to my color book in Adobe Illustrator currently operating in version 30.8.1. 

My recent projects are getting very low views and don’t appear in search or the Discover section, even though I use proper tags, detailed descriptions, and stay active on the platform.   Could you please review my account to check if there’s any issue affecting my visibility? Links removed by moderator <personal info removed-kglad>

I have a licence for my school to use creative cloud at home. Before I knew that I had a plan I did a free trial and tried to contact the support and ask if they know how I can activate my account. They did change my email to a one that doesn’t work anymore and now I can’t access my account. Also my school IT team is soo slow and I'm sorry to use these words but they are no help… I just need a human from here to help me… But for that I need an active plan, like what??? why??????? fml[Profanity removed by moderator]

I've developed a nice little website in Portfolio. On one page, I'm trying to embed hyperlinks to other pages for individual photos contained in a photo grid. For example, I have a grid that contains three separate photos, and I'd like to have each photo in the grid to have its own link to other pages - a simple and common function for many websites. I cannot find a way to accomplish this in Adobe Portfolio. Does anyone have a suggestion? Incidentally, I find it EXTREMELY frustrating that Adobe doesn't provide a support community dedicated to Portfolio. While I realize that Portfolio isn't necessarily an important money maker for Adobe, enough customers use it to warrant a community forum. Further, in my view Adobe should devote some resources, however small, to continue developing this product. While Portfolio may not be the tool of choice for serious website developers, it does provide an effective tool for small commercial photographers and hobbyists.

Hace apenas unos minutos cuando intenté abrir mi Portfolio en Behance me apareció un mensaje de error que decía lo siguiente: “Acceso Denegado: Http Error 403: no tienes permiso para ver esta página”. Nunca me había sucedido antes, ya que hace casi un año que vengo utilizando esta plataforma para mostrar a los clientes mi desempeño como editor de videos y que puedan contratarme. Tampoco puedo ingresar a consultar en la comunidad de ayuda de Behance, porque para ello necesito ingresar a la página, y no puedo por dicho errorMás abajo les adjunto una captura del mensaje de errorOjalá alguien me pueda explicar a qué se debe, y cómo podría solucionarloMil gracias y un cordial saludo​​​​​​​ ​​​​​​​

Every time I try to login to creative cloud it redirects me and says i need to sign back in. Ive tried downloading the creative cloud app from the web and the Microsoft store but the same thing always happens - I put in all the correct info and as I’m about to sign in i get an error message saying ive been signed out. Ive tried repairing the app, ive reinstalled it many times, ive tried different WIFI's ive looked into the local credentials for the app, ive looked into the process that occur in task manager when i try to sign in, ive checked services.MSc, ive even used adobes own creative cloud cleaner tool multiple times and none of it works.After I couldn’t figure it out i called adobe support and they tried all the same things and after an hour they couldn’t figure it out either. They told me they’d “escalate the issue” and id have to wait AT MAXIMUM a day and its now been almost a week. Now when i try to call them again i am immediately disconnected from the call after i answer all

 For the past few days, I have been receiving an "HTTP ERROR 403: Access to www.behance.net was denied" message.I have already tried every standard troubleshooting step, so the issue does not appear to be on my end.

Today was the last 7th day of free trial and I’ve been charge for subscription, so I have cancelled the subscription and wondering if I get full refund as this is too expensive for me 

I paid for a subscription to adobe creative cloud through college buys, but when I go to use adobe illustrator, i am asked to pay for another subscription. How do I speak with an Adobe agent?

Hi, I am confused. For the last 6-7 days, I have been unable to access the Behance site. It always shows this message: "HTTP ERROR 403." I don’t know what the issue is. I have cleared my browser's cache and history, and I have tried different browsers as well (screenshots attached). Can anyone help me resolve this issue?

Hi, I just paid for a photoshop plan and I was looking forward to try the harmonize feature that is still in Beta but on my creative cloud account, I don't have the beta apps option.Is something wrong with my plan or do I need to sign up for the program first?