Questions

Zscaler blocks some Adobe Creative Cloud features because the app uses an embedded Chrome 106 browser, triggering our outdated browser policy. Zscaler confirmed this is expected. Is this a known issue or is there a workaround?

I have cancelled my subscription on 25th August within the free trial period of 7 days and still on 26th August the payment has been charged on my credit card for annual subscription for Rs. 2650. What is the process to get refund for the same?

Creative Cloud Pro Subscription Cancelled Due to “Fraudulent Activity”Hi Adobe Community,I need help regarding my Creative Cloud Pro subscription.I purchased/renewed my Creative Cloud Pro subscription on 14 August 2026 and paid ₹398.99 via UPI. My Adobe invoice shows that the service period is 14 August 2026 to 13 September 2026.However, on 26 August 2026, I received an email from Adobe stating that my subscription was cancelled because Adobe’s fraud-prevention system detected “fraudulent behavior.”I did not request this cancellation, and the payment was legitimately made through my UPI account. My Adobe account now shows “You have no plans.”I would like Adobe to please review my account and clarify: Why was my legitimate subscription flagged as fraudulent? Can my Creative Cloud Pro subscription be restored for the remaining paid period? If it cannot be restored, will I receive a refund for the unused period? I have the original Adobe invoice and UPI payment proof and can provide t

I would like to cancel and it is not easy to do. No disclosure or transparency about this. I am very upset, and disappointed.  

help I redeemed a code in this email, the code serves for 3 months but it shows me there’s no plan active in my account whatsoever (it’s only been 1 month of usage, I have the email that says it expires in october)I already checked if it was in this account, yes it was. I hadn’t gotten any troubles until now idk what to do :(

Subject: Requesting Paid Cancellation Receipt / FTC Settlement Credits"Hello, I am reaching out regarding a subscription I cancelled in Jan 2024.  I paid an early termination fee (ETF) during that month, which I can see documented directly on my bank statement. However, I am unable to locate the specific line item or receipt for this fee within my account's online billing history.Could you please pull up my archived account records and provide me with a downloadable copy of the 'Paid Cancellation Receipt' for my records?Additionally, under the terms of the March 2026 DOJ/FTC settlement regarding Adobe's early termination fees, I meet the eligibility criteria for the automatic service credits. I would like to verify if my account has already been flagged by your system to receive the link for the two free months of service." Debitorder numberOrder number: AB03283706931CUSplansAdobe Acrobat ProamountUS$96.48 please replysherry shapiro 

Hello!I've boosted a project and made a small edit (just changed the size of a text) a couple of hours later, unknowingly cancelling any boosts I have.My project was still under review for boosting, so the boost wasn't running when I decided to make an edit.Considering my circumstances, I would like to have the possibility to run the boost again, considering it wasn't active while I decided to make that small edit, and didn't have the chance to see its benefits yet.Thank you. Hope you can help me.

I created a library and I am trying to share it with my team. When my team clicks the link or if I try to view my library on the web, it leads me to a page that says "Error 404: Asset not found." How do I get this library to show up and be sharable? The same issue happens when I try this using Ps, Id, and Ai.

On my portfolio (website) my images are fine on the computer but when they are viewed from a phone and you try to zoom in on an image in the gallery page, the image changes to the next one.  You can zoom but it also changes to the next image.  Any help on what would stop that?   Thanks!!!Chris 

 How can i cancel paid plan? and also my Visa card is unavailable, because I couldn’t cancel the plan, so I decided to close the card account. I tried many times to cancel…what i can do right now to cancel?

I think Adobe development is letting AI do all the development with little oversight [abuse removed by moderator]

Was there a recent data breach at Adobe? I just woke up to 2FA login request in the app that I do not recognize coming from the other side of the world. I was asleep while this happened so the request already timed out. However- it means a hacker got my Adobe email and password (fortunately it’s a unique combo not used anywhere else). HOW is that possible and WHY would anyone want my creative cloud credentials? To use Photoshop for free? Bizarre.

I installed Acrobat Pro (Adobe Acrobat 64-bit) with PC with Zscaler ZIA. After Acrobat is started, sign in window appears, but shown page is white and nothing is on the window.If I disable ZIA, signin page is appeared and I can sigin. After Signin, Acrobat Pro works with ZIA.Could you tell me which URL need to be whitelisted on ZIA for Acrobat Pro sign in?

The Adobe Creative Cloud App keeps going blurry the instant I move my mouse after opening up the app. The left image is what the app looks like the instant it opens and the right image shows what happens the in instant I move my mouse.   Attached is a Pastebin link with my full DXDiag information: https://pastebin.com/xg7xRXeQ .

You keep charging me twice. For the past 4 years of my college. Who can I contact for a complaint. 

adobe is a scam at this point. how is one suppose to contact them ? i am geting changed multiple different prices and i cant talk to anyone about this other than the community. is this therapy for adobe victims?

I am currently trying to transfer all of my files from my school account to my personal account. I do have a large amount of files (about 300) but only 180 are transferring over. I know this is not a storage related issue as I have 100 gb on the personal account and only 72 gb are used on the school account. If anyone has a way to get all of my files to transfer please let me know. 

I would like to change my payment date to the 29th of every month without cancelling and resubscribing again

HelloI got very bad support and want to complaintattached the chat with him from your website https://screen.share.adobe.com/session_download?lsid=l%3D283466c079474822bd4c29dedf934f6d%3Bh%3D355fa5772ae06f00657ff94f694b208b6de14881%3Bt%3Dsd%3Bm%3Dchat&dl_action=chat&view=1

I wanted to get the free 7-day trial of Creative Cloud Pro, but I received an error stating that my account isn't eligible. Why do you think I got this error? 

Cannot change my plan  

My Adobe Portfolio will NOT update after I make changes. It seems to freeze and not update at around 95% of the progress bar. can anyone suggest a solution please as I need my site to work. im using Safari, on a Mac. This is a new thing thats suddenly happening. how can I find out if theres an image thats maybe named badly, or corrupt, or two large.   

I have purchased an student early paln of photoshop for 1 year by paying 2 rs but there is some mandate pay of 2399 and i am not understanding what is that for pls explain