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launetlu17
Participant
Nov 4, 2026 10:18 PM UTC
Answered

My inbox has been restricted, I cannot reply to messages.

I was cleaning up my inbox, so I selected about 50 messages and I was about to archive them, then I got an error, and suddenly I was restricted to send messages. I have sent 3 tickets already and I haven’t got an asnwer yet. It’s been weeks! I have an active project. I need to communicate with my client, and I haven’t been able to reply to some new lead messages either. Please help.

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Nov 4, 2026 10:36 PM UTC

    Thank you for reaching out, Launetlu.


    I can understand how frustrating this must be, especially when it’s preventing you from communicating with an active client and responding to new leads.


    Can you confirm which Adobe app or service you’re using when you see the inbox restriction? For example, is this happening on Behance?


    If this is Behance, Behance isn’t supported in this Community, so you’ll need to follow up directly with the Behance team for assistance with the restriction and any additional questions.

    Behance has information about messaging restrictions here:

    https://adobe.ly/4Ad4rMf


    You can contact the Behance team directly here:

    https://adobe.ly/48xjogr


    If this isn’t Behance, let us know which Adobe app or service you’re using, and we’ll be happy to point you in the right direction, Launetlu. ^JW

    View reply

    6 replies

    launetlu17Author
    Participant
    Nov 7, 2026 6:45 PM UTC

    Hi, thank you for your reply. Yes, I am using Behance, both web and app. Iwill try the link you shared. So far I haven’t got any answers from Behance, it has been a real struggle :( 

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 8, 2026 1:59 PM UTC

    allow 1 to 2 weeks for a reply from behance support.

    Translate
    launetlu17Author
    Participant
    Nov 8, 2026 3:21 PM UTC

    It’s been 20 days already… no reply from support :(

    Translate
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Nov 5, 2026 12:36 AM UTC

    Also, Portfolio does not have a forum here for support... if someone who uses Portfolio reads this message they may be able to help.. Otherwise these links I've saved may help
    Technical support: https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

    https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module

    Faq: https://help.myportfolio.com/hc/en-us

     

    Translate
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Nov 4, 2026 10:36 PM UTC

    Thank you for reaching out, Launetlu.


    I can understand how frustrating this must be, especially when it’s preventing you from communicating with an active client and responding to new leads.


    Can you confirm which Adobe app or service you’re using when you see the inbox restriction? For example, is this happening on Behance?


    If this is Behance, Behance isn’t supported in this Community, so you’ll need to follow up directly with the Behance team for assistance with the restriction and any additional questions.

    Behance has information about messaging restrictions here:

    https://adobe.ly/4Ad4rMf


    You can contact the Behance team directly here:

    https://adobe.ly/48xjogr


    If this isn’t Behance, let us know which Adobe app or service you’re using, and we’ll be happy to point you in the right direction, Launetlu. ^JW

    Translate
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