Known Participant

Question

Scam Phone calls For Substance 3D

Forum|Forum|2 years ago
July 10, 2023
6 replies
8925 views

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.

We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam?

So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.

If you get a voicemail from (408) 675-3202, it's a scam.

Check that you don't have unusal activity on your account, and then disreard it.

T

the_0306

Participant

I know this is an old post BUT we have an email from an adobe.com address with 408-675-3202 as the phone number.

unsure if it is real or not.

kglad

Community Expert

the op reported it as a scam.

A

Andrew A_

Known Participant

I received a call from this number yesterday. Apparently from Sunnyvale California. No VM was left.

H

Hasnain35181482z7iu

Participant

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.
We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam?
So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.
If you get a voicemail from (408) 675-3202, it's a scam.
Check that you don't have unusal activity on your account, and then disreard it.

By @Darkerkat

I had same issues and there were tons of scam calls on my number but someone referred a website to me that allows you to find out who is calling you by using its search bar. You just have to put the number on it and click search. You can use their service who called me and report them.

kglad

Community Expert

@Hasnain35181482z7iu

that's uk only numbers.

use google if you want to use a phone number look-up service

G

Greyson31477490wi83

Participant

I have been receiving emails and calls from that number and she was inside my Adobe account adding and removing users. When I try to call her direct line from her email- it's not Adobe. I don't understand how's she able to add Adobe products etc to my account if it's a scam. Has anyone else had this problem? This is her contact information.

[PII removed by moderator]

kglad

Community Expert

@Greyson31477490wi83

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Nancy OShea

Community Expert

I use call block.

Nancy O'Shea— Product User & Community Expert

DarkerkatAuthor

Known Participant

Thanks, yes I am aware of call block. I was posting to warn other users because it took me 45 minutes to get straight answer from adobe about whether or not this was a legitimate call.

I manage a team of designers and we have had legit calls about managing our buisiness acount in the past. So I don't have the option to just ignore every call that claims to be from adobe, some of them are real.

kglad

Community Expert

https://www.adobe.com/trust/fraud-prevention.html

DarkerkatAuthor

Known Participant

You can only report phishing emails, not phone calls.

kglad

Community Expert

i didn't know that. thank you.

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