Can I bring my portfolio to the other profile of my account?

Question

Hi! My Portfolio website was recently deactivated because my subscription had been moved to a different account last year. So I decided to remake the website on my active account. My active (and previous) plan was purchased through Surfspot, a Dutch site that offers deals for students. Recently Adobe introduced the profiles and honestly, I haven't checked it out properly and I haven't come across issues so far.

However today I had to pick a profile during login that I would use to create my new website on & I picked the one with my email instead of AdobeSurfspot Operational Console. But now I can't publish my website because it says I don't have an active plan on that account. So then I tried to figure it out and I saw that the Creative Cloud plan that I have is attached to AdobeSurfspot Operational Console, and not my actual email/account.

So my question now is, how do I bring the portfolio created on my personal profile to the Console profile? I'm not really feeling it to recreate my website for a second time so, is there an easier way to transfer it to a different profile within the same account?

p.s I've added screenshots to display the profile + publishing situation!

Thank you in advance!

shenubian · Accepted Answer

Hello. I have the same problem. Did sending a request help?

Hi! Yes, I was able to fix it!

This is the email that I got, which helped:

"As they currently work with Adobe Enterprise support, we suggest the following workaround:

Create a draft site under your Business or School account (no need to add any content)
Click into Settings and complete the steps outlined here
Migrate a School (EDU) account to a Personal account
Migrate a Portfolio account from a Business Profile to a Personal Profile

This will swap your account so that your sites under your Personal account will be under the Business or School account, and vice versa."

I hope it works for you too!

Naomi Pilmeyer · Answer

I have the excact same problem, Adobe really dropped the ball here. I have spend many many hours on my portfolio site and it's not something that's easy to recreate. I hope someone finds a solution!

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