Inspiring

Question

Adobe thinks my account is compromised and forces me to reset my password.

Forum|Forum|6 months ago
November 19, 2025
9 replies
436 views

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised. The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration.

I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of my devices in order to use Adobe apps in the other. And you penalize me for doing that instead of solving this problem the right way.

With all the prices increases you are doing, you could at least do one good thing for all of us and expand your subscription to three devices. But no, you are doing the opposite. You are cannabalizing apps (such as Adobe XD, Creative Cloud Sync, and Adobe Rush, which I used actively), increased prices, and now trying to clamp down on users with phoney password compromisation alerts.

Please for the love of humanity fix this device UX nightmare.

D

dave_beaty

Inspiring

I tried some of these suggestions and time will tell. Opting out of sharing data may be the key. I also signed out of all log ins.

Nancy OShea

Community Expert

Opting out of sharing data may be the key.

=========

Highly doubtful😏

You’re mixing apples & alligators.

Nancy O'Shea— Product User & Community Expert

INSSSANO

Participant

PLEASE STOP DOING THAT! Most of us got 2-3 macs to WORK we are not distributing your app.

[Edited by moderator]

@INSSSANO please see https://community.adobe.com/using-the-community-95

Nancy OShea

Community Expert

@INSSSANO,

An Individual License permits you to install on multiple devices, with up to two devices activated concurrently. Unless you’re an octopus 🐙 with multiple arms, it’s only feasible to use one device at a time.

If you need more than that, you’ll have to get a separate plan for your other devices under another Adobe ID (email).

Individual Plans

https://www.adobe.com/creativecloud/plans.html

Teams plans for businesses

https://www.adobe.com/creativecloud/business/teams.html

Nancy O'Shea— Product User & Community Expert

INSSSANO

Participant

i got machines, past ones and new ones i work on. I really don't have to explain this for you but, you know, years of files been moved here and there just because you cant handle insecurities or something?

i DONT USE the all at once, i DONT HAVE multiples PS or ILLUST opened at once and there is an EMAIL EVERY 2 DAYS asking to change my password… why ?

IS IT MY FAULT YOUR PRODUCT SUCKS AT THIS LEVEL? geez… im connected EVERY SINGLE SECOND im using it, just check the app is opened or not for baby jesus sake… send me a warning, HALT, CLOSE THIS OR FBI WILL HAVE YOU, close the app before i blink or dont EVEN ALLOW ME TO OPEN IT, idc… but do not ask me to change passwords every 2 seconds man…

[abuse removed by moderator]

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dave_beaty

Inspiring

Everyone who has this issue needs to look at this page in Adobe Online Account Page - It’s about sharing data. Turn it off.

kglad

Community Expert

@dave_beaty

did that solve your problem?

Nancy OShea

Community Expert

Adobe forces a password reset when it detects suspicious activity, multiple simultaneous logins, or security token errors. To stop this loop:

Sign out of all devices: Go to your Adobe Online Account Page, navigate to the Security & Privacy tab, and sign out of all active devices to clear any conflicting sessions.
Update Creative Cloud: Ensure your desktop application is running the latest version.
Use a Password Manager: If this is an ongoing security glitch, some users have bypassed it by resetting the password 5 times, which allows you to set your original password again on the final try.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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dave_beaty

Inspiring

I will try this. But it has not worked so far. Today I was on my iMac at home and had the license threat warning me to stop sharing my subscription - then forcing a password reset. I had three Adobe apps open switching between them. After Effects, PS and Premiere, editing a project. Obviously I can’t work concurrently on all three. But I can work rapidly. So the time factor needs to be changed in the piracy flag detection software IMO.

D

dave_beaty

Inspiring

If you want to restore you old favorite password, I found the number of password resets to go back to your old password (previous) It’s 5 times. After the fifth reset you can then use your old one. So if all your machines have a saved Google password manager, just open Adobe online, change the password over and over 5 times and then on the last time use your old password. Should work.

D

dave_beaty

Inspiring

I got this too , but I don’t want to reset my password. I am tired of resetting my password every week. I can’t use my “previous password” at least yet. Anyone know if there is a certain number of resets that track “previous”? I am tempted to start reseting it over and over to track that count. Trying my previous each time.

This is ridiculous.

I got on chat with support. They said they had no way of tracking the suspected other user log in. Nor resetting the “previous password” ban

Your account password was reset

Your Adobe account appears to be in use by more than one person. An Adobe account can be used by only one person – and not shared.

To help protect your account, we reset your Adobe account password.

Fwughox

Participant

For how much we pay these people, it is absolutely absurd how stingy and accusative they are. I read on reddit from an Adobe employee that this “Are you the only one using your account?” message can also be triggered just by using the apps on two different devices within 15 minutes of each other:

https://www.reddit.com/r/Adobe/comments/1lcuwto/adobe_has_forced_me_to_change_my_password_11/

In what world is that correlated with fraudulent behavior? Sorry to be so blunt and rude, but do you morons at Adobe know that people have desktops and laptops, and both of those can be within close proximity to one another from time to time? Perhaps even… Used within 15 minutes of one another?

Two devices is already an annoying and unreasonable constraint for those of us who have a work desktop, personal desktop, and laptop (something OP also states), but the fact that they won’t even leave us alone when we’re being forced to constantly log in over and over again because of this arbitrary device limit is incredibly insulting.

That’s another thing, too - stop pretending that you guys have never seen me before each time devices force me to do this. I have logged into each computer that I use this software on many, many times. Why can’t it just ask which device I want to deactivate? Why must it ask me for my e-mail, my password, and the device I want to deactivate, every single stinking monotonous time?

Stop treating us like criminals for using software we are paying you through the nose for.

kglad

Community Expert

@Frauxdo

i’ve never encountered the 15 (or even 1) minute problem but adobe does say you’re not supposed to use both computers at the same time. i’ve never heard anyone clarify what time interval constitutes “the same time”, but i’ve had two computers on the same desk and used my subscription on both at the same session so both are used within 1 minute of each other, and i’ve tried using both within seconds of each other and never had an issue.

F

Frauxdo

Participating Frequently

Did this ever get resolved? I have reached out in as many ways as possible and nobody is helping me or solving the issue and it’s driving me insane

Tarun Saini

Community Manager

Hi @Frauxdo,

Thanks for reaching out! We’re sorry to hear about your experience. For this, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

F

Frauxdo

Participating Frequently

Hey hi thank you, but again, I’ve reached out in as many ways as possible and did everything everyone has told me and nothing is fixing the issue and Adobe will not help because they’re either too busy counting their billions or they’re ran by a board of AI members

kglad

Community Expert

do you want this moved to the cc desktop ideas forum?

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