Skip to main content
Inspiring
November 19, 2025
Question

Adobe thinks my account is compromised and forces me to reset my password.

  • November 19, 2025
  • 3 replies
  • 210 views

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. 

I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of my devices in order to use Adobe apps in the other. And you penalize me for doing that instead of solving this problem the right way. 

 

With all the prices increases you are doing, you could at least do one good thing for all of us and expand your subscription to three devices. But no, you are doing the opposite. You are cannabalizing apps (such as Adobe XD, Creative Cloud Sync, and Adobe Rush, which I used actively), increased prices, and now trying to clamp down on users with phoney password compromisation alerts. 

Please for the love of humanity fix this device UX nightmare. 

3 replies

Fwughox
Participant
February 6, 2026

For how much we pay these people, it is absolutely absurd how stingy and accusative they are. I read on reddit from an Adobe employee that this “Are you the only one using your account?” message can also be triggered just by using the apps on two different devices within 15 minutes of each other:

https://www.reddit.com/r/Adobe/comments/1lcuwto/adobe_has_forced_me_to_change_my_password_11/

 

In what world is that correlated with fraudulent behavior? Sorry to be so blunt and rude, but do you morons at Adobe know that people have desktops and laptops, and both of those can be within close proximity to one another from time to time? Perhaps even… Used within 15 minutes of one another?

 

Two devices is already an annoying and unreasonable constraint for those of us who have a work desktop, personal desktop, and laptop (something OP also states), but the fact that they won’t even leave us alone when we’re being forced to constantly log in over and over again because of this arbitrary device limit is incredibly insulting.

 

That’s another thing, too - stop pretending that you guys have never seen me before each time devices force me to do this. I have logged into each computer that I use this software on many, many times. Why can’t it just ask which device I want to deactivate? Why must it ask me for my e-mail, my password, and the device I want to deactivate, every single stinking monotonous time?

 

Stop treating us like criminals for using software we are paying you through the nose for.

kglad
Community Expert
Community Expert
February 6, 2026

@Frauxdo 

 

i’ve never encountered the 15 (or even 1) minute problem but adobe does say you’re not supposed to use both computers at the same time.  i’ve never heard anyone clarify what time interval constitutes “the same time”, but i’ve had two computers on the same desk and used my subscription on both at the same session so both are used within 1 minute of each other, and i’ve tried using both within seconds of each other and never had an issue. 

Participant
January 29, 2026

Did this ever get resolved? I have reached out in as many ways as possible and nobody is helping me or solving the issue and it’s driving me insane

Tarun Saini
Community Manager
Community Manager
January 30, 2026

Hi ​@Frauxdo,

 

Thanks for reaching out! We’re sorry to hear about your experience. For this, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

Participant
January 30, 2026

Hey hi thank you, but again, I’ve reached out in as many ways as possible and did everything everyone has told me and nothing is fixing the issue and Adobe will not help because they’re either too busy counting their billions or they’re ran by a board of AI members

kglad
Community Expert
Community Expert
November 19, 2025

do you want this moved to the cc desktop ideas forum?