issues

Hello,

I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.

Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.

Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.

I was then unexpectedly charged €41.33, without clear prior explanation.

Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.

I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.

I would like:

• Immediate cancellation without penalty
• Refund of the €41.33 charge

Could someone from Adobe support please assist or escalate this case?

Thank you in advance.