Why am I getting charged after cancelling the plan?

📝 Thread Summary

The user reported that Adobe did not allow cancellation of a free trial, specifically when attempting The user reported that they continued to be charged by Adobe even after canceling their plan and receiving a cancellation confirmation email.

📚Best Resolutions for similar issues

1. Check for multiple active subscriptions under your Adobe ID
   Sign in to your Adobe account and review all active plans to confirm whether more than one subscription exists. Even if one plan is canceled, another active plan will continue billing you.
   ​Identify your Adobe charge​

    

2. Verify cancellation status and billing dates
   After canceling, confirm that the plan shows as Canceled and review the “Ends on” date. Charges can still appear if the billing cycle had already started before cancellation.
   ​Cancel your Adobe trial or subscription

    

3. Review your subscription type and early termination terms
   If you are on an annual (paid monthly) plan, early cancellation may result in additional charges or fees, which can appear after cancellation.
   ​Understand Adobe's subscription terms​

    

4. Confirm the email address used for purchase
   Ensure you are signed in with the same email address that was used to purchase the subscription. Charges often continue when a plan exists under a different or secondary email.

📒 Helpful Resources

Cancel your Adobe trial or subscription

Identify your Adobe charge

​Understand Adobe's subscription terms

📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.