Questions

Vorig jaar had ik een Nederlands sprekend iemand via de helpdesk. Die heeft mij geholpen door een Adobe banknummer in Duitsland te geven zodat ik daar geld naar toe kon overmaken.Helaas kon ik dit keer alleen maar Engels sprekende helpdesk medewerkers uit Ierland te spreken krijgen en die wilden/konden mij niet helpen, ondanks uitleg over vorig jaar, waarbij ik ook even aanneem dat mijn chatsessie van vorig jaar vast wel ergens op een server te vinden zou moeten zijn. Helaas ook daar geen steun in gevonden.Is er dan nergens een kundig helpdeskmedewerker die mij kan helpen in dezen?

I find this an absolute stain on Adobe.  never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel.  im reporting them to the ACCC. this is so so wrong. 

Estimados señores de Adobe, Me comunico para presentar un reclamo formal por un intento de cobro realizado recientemente por Adobe, a pesar de que ustedes mismos confirmaron previamente la eliminación de mis datos de tarjeta de crédito. El día 16 de noviembre de 2025 a las 09:02 AM, recibí una notificación del Banco de Crédito del Perú BCP informando un intento de cargo por S/ 48.38 a nombre del comercio “EBN*ADOBE”, utilizando mi tarjeta terminada en 2556.Este intento fue rechazado por fondos insuficientes, lo cual evidencia de manera directa que Adobe mantuvo mis datos financieros y trató de usarlos, pese a mis solicitudes explícitas de eliminación.Quiero dejar constancia de que este problema ya había ocurrido anteriormente y fue tratado con Adobe bajo el Número de Caso: ADB-39272256-D8Q6.En aquella oportunidad, su equipo me confirmó lo siguiente:“Gracias por ponerse en contacto con nosotros. De acuerdo con lo solicitado, hemos cancelado su suscripción…”.Como parte de ese p

Hi, please help! How can I get a refund. I canceled the subscription today and still got charged, invoice is dated today as well. I do not need the product/service!

I accidentally subscribed to the individual plan and also immediately cancelled my plan and I need the refund. When will the refund be given back to me?

I'm be been trying for weeks to cancel my plan. I get error messages every time I go through the portal, and even when I try to change my plan, I get an error message to say it hasn't worked. I've now been charged over £100 and no replies to any emails, with the 'talk to real people' cheat option cleary being a bot, which just sends me back to the cancellation page which doesn't work. I'm at my wits end with this and out of ideas short of starting legal action. How do I get this cancelled?

I subscribed to a substance painter 3D plan and later canceled it after the free trial ended because I am not using it currently. According to the cancellation policy and the email I received at the time of trial activation, I was told if I cancel my plan after the free trial ends before 5th Oct 2025, I'll get a full refund. I canceled before 5th Oct and still haven't received any refund after 10 days.            

I cancelled my subscription 1 day after i was charged, I never received an email confirming that i would be refunded. I know the policy is if the subscription was cancelled before 14 days into the billing cycle you will get a refund processed. I just wanted to make sure I will receive a refund.

Guys, there isn't a dedicated Behance topic, so I'll post this here.My Behance profile has somehow been made private — all of my projects are private, and my profile no longer appears in search results.I've already submitted support tickets to Behance, but nothing happens and I haven't received any response.All of my privacy settings are set to public.Could someone please help me? I'm losing potential clients because I can't properly showcase my portfolio. I'm also a Behance Pro member, which makes the situation even more frustrating.Any advice would be greatly appreciated. 

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I want to change my normal account to a teacher account. Should I first cancel that account and next create a new one?

Realice la activación de la prueba gratuita, lo cancele antes de la fecha que generaba el cobro y me llego el correo de confirmación de que se había cancelado la suscripción gratuita, sin embargo ahora mismo están intentando hacer el cobro de la suscripción cuando ya se había cancelado (no se ha hecho el cobro efectivo porque tengo la tarjeta en 0), pero tampoco puedo administrar el plan por el supuesto problema con el pago. Necesito que me ayuden con esto.   

I had a monthly renewal charge occur on my adobe acrobat subscription one day prior to the automatic renewal date.  The renewal date was supposed to be on the 12th and the renewal charge occurred on my credit card at approximately 6:00 pm on the 11th, which was just 30 minutes prior to me going onto my phone to cancel the renewal. I am requesting a refund because this transaction was not a fair process as it contradicts the official date of the renewal date and I was not even given the chance I should have been permitted to cancel it one day prior to the official renewal date. I should be given a refund as I have had this subscription for 2 months and no longer needed it.  Please help with the refund. I can provide a renewal transaction receipt that was emailed to me on the 11th showing a charge of $9.99 at 6:01pm on the 11th (one day prior to the official subscription renewal date). 

  Hola! Tengo un problema. Había solicitado la prueba gratuita y la cancelé antes de los 14 días. Me metí el otro día a Adobe y resulta que me están cobrando una "multa" bastante alta (y fuera de mi bolsillo por ser estudiante) por "no haber cancelado la prueba gratuita" siendo que si lo hice. Intentaron cobrarme a través de mi tarjeta (que se encuentra en costo $0) y no lograron sacarme dinero y aún así la página habla de que ya cancelé mi suscripción y debo pagar la multa para YA NO TENER ninguna cuenta de Adobe.  Intenté comunicarme durante días con un agente y la IA me dice que no hay ninguno disponible. Necesito ayuda urgente por favor sobre qué hacer. Es una multa que sale de mi bolsillo totalmente y yo SI había cancelado la prueba gratuita dentro de los días que debía. 

Sempre faturaram minha assinatura no dia 8 de cada mês. Esse mês de abril não renovaram, eu não consigo acessar meus apps, porquê pedem pra eu assinar outros serviços sendo que já assino o Creative Cloud todos os Apps.  Quando tento Cancelar o plano diz que eu já paguei pelos dias sendo que nem no meu cartão foi cobrado.Gostaria de entender o que está acontecendo, pois preciso trabalhar e dependo de algumas ferramentas. PRECISO PAGAR MINHA ASSINATURA, MAS NÃO CONSIGO! Que loucura. 

в мене списали гроші с карти і я не хочу робити відео чи генерувати фото, я хочу щоб мені повернули кошти за підписку 

I had an active Behance Pro subscription before subscribing to Creative Cloud. However, after purchasing my Creative Cloud plan today, I lost access to my Behance Pro membership and the Pro badge is no longer showing on my profile. Could anyone please help me understand what happened? do I need to purchase a separate Behance Pro subscription to continue using those features? I'm also concerned about my previous Behance Pro settings and customizations. If my Pro membership has been removed, will my old customizations, profile settings, and Pro-related data be restored if I reactivate Behance Pro? I would appreciate any guidance on how to regain access to my Behance Pro features and whether my previous settings can be recovered.

Here is my payment receipt no. since 24 hours now, but adobe keeps asking me to subscribeAE05700503402CUS

I WOULD LIKE TO REFUND THE MONEY DEDUCTED TO MY ACCOUNT THAT I DID NOT BOUGHT IT THIS MONTH, IT FEELS LIKE I'VE BEEN ROBBED I PUT MONEY ON MY BANK FOR MY EXPENSSES AND IT JUST DEDUCTED RIGHT AWAY AND WITHOUT KNOWING. ALL I WANT IS REFUND.

Hello, I have been charged twice now in February and May for 29.99 each. I have not used the service. I thought I cancelled my subscription immediately after the trial, but it did not cancel. I am requesting a refund, immediately. I have just cancelled my account today. Please refund me. 

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use. I only noticed because you sent me an email saying I missed a payment. This is crazy. I am seeking a refund for this “Subscription” I didnt even use. I dont even think I ordered it. Your subscription There's an issue with your payment details for: Payment method Visa ending in 8645 Due on 06/28/2026 PRODUCT   SUBTOTAL Creative Cloud Pro Paid Upfront   US$779.88/yr Subtotal:US$779.88/yr Tax/VAT: US$0.00/yr DUE: US$779.88/yr

Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I've been charged some money that matter so much to me.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure a refund is made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible also. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Hello, I’m LJ. I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

At 9:54 AM on August 1, 2025, while I was asleep, my salary was deposited, and by 10:16 AM, the Adobe subscription fee was automatically charged. I did not intend to continue using the service after the trial period. When I attempted to cancel and request a refund, I received a warning stating that I would need to pay an early termination fee. I kindly request assistance in canceling my subscription and receiving a refund for this charge.  

Bonjour,Je souhaiterais savoir s’il existe une formule mensuelle sans engagement pour Lightroom ? Quel est le tarif et où se trouve l’offre ?Car je ne me sers pas d’Adobe toute l’année, donc la formule mensuelle avec engagement de 12 mois ne me convient pas...Merci.