Questions

Hi,  I subscribe for free trial but i accidentally forgot to cancel it before it gets charge. Now i was charge with 2 subscription, i would like to get fullrefund for both since its still within 14 days period. Hope you can help me. Thanks

Não encontrei como cancelar assinatura,mostra não ativo porém me cobram no débito 

Hola. Necesito ayuda con un reembolso que Adobe confirmó hace aproximadamente cinco meses y que todavía no recibí. Mi pedido fue cancelado y Adobe confirmó que correspondía un reembolso. En varias oportunidades, el soporte de Adobe me informó por escrito que el reembolso ya había sido iniciado y que tardaría 5 a 10 días hábiles, pero nunca se acreditó. Tengo como 5 correos de Adobe confirmando el reembolso. También tuve varios casos de soporte. El último caso fue cerrado sin que el dinero fuera devuelto.¿Alguien sabe cómo puedo verificar el estado real del reembolso o qué puedo hacer para que Adobe complete el reembolso? ¿Existe alguna forma de que un representante de Adobe revise el caso?Gracias.

Bonjour, Même chose j’ai été débité alors que j’ai mis fin à la période gratuite ! Je souhaite un remboursement svp.

I bought my subscription on 3rd of July, today is 17th of July. If I go to my Adobe Account and try cancelling from there, it nowhere shows whether I’ll get a refund or not. How do I proceed?

So, it looks like the Mixamo “Community” page was set to “read only”, so I am posting this bug here instead. Adobe, maybe don’t make it impossible to post in a particular apps community if you actually want to get information from your users. Anyways, On the Mixamo site, when you click “Account info” in the menu, under your name, it takes you to “https://accounts.adobe.com/” , which shows an incorrect security certificate on your end. However, I have been told multiple times that the correct link is actually https://account.adobe.com/. This needs to be fixed.

It appears I have multiple business profiles under the same company.I already had a Pro subscription and the I think my work wanted to migrate everyone to adobe sign so now I have a seperate profile for that.one profile named CompanyName  and one named CompanyName.AdobeSign.When I manage the CompanyName.AdobeSign account, it says I have access to AdobeSign, but when I try to go it it seems to automatically think I’m still the other profile and say I don’t have access, I never get the chance to choose the AdobeSign profile.How can I fix this?

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

My husband and I use Abode with 2 email accounts.Why has the price doubled?

Need help to pay the package 1-year. I tried many time but failures, can’t pay. Please support me, my whatsapp ******* email: ******[Personal Info removed by moderator]

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

I have purchased adobe subscription and money is deducted from my account. However, i don't see subscription updated in adobe firefy. 

I got a 1-year Adobe Express subscription via Airtel. How can I check if it's active and its validity? I started the 14-day trial with UPI AutoPay. Will I be charged monthly despite the Airtel plan? Please call me to resolve this quickly.

Does the app not have the filters anymore????? I don't get it—did they remove them???

e' poco corretto non permettere di chiudere l abbonamento se non con penalita di 66 euri. vergognatevi

Hace un mes realicé la cancelación de mi plan pro de Acrobat y ahora a la fecha se me realizó el cobro mensual del servicio, aún cuando yo ya cancelé la suscripción. Ahora que deseo cancelarla nuevamente me dicen que me harán un cobro de 297 soles por cancelar mi suscripción antes de tiempo. Exijo un reembolsoo.

Ik heb begin augustus Adobe Firefly Pro uitgeprobeerd.Dezelfde dag geannuleerd maar het programma komt niet voor in mijn Account.Er is op 12 augustus 22,36 euro afgeschreven van mijn rekening.Ik kan niet annuleren via mijn account omdat het daar niet voorkomt.Graag bedrag retourneren en verdere facturatie stopzetten. H. Klaassen

Hi, the question kinda says it - I checked the availability two weeks ago and Creative cloud was supported for individuals in B&H, I wanted to see the pricing details today and I got the message saying it's not supported anymore.I tried to follow the link to the resellers page but it was broken - is it going to be updated?? Is it alright if I go to another country's adobe page and buy the license, even though I'm not based there? I'm not sure.

I cancelled a subscription on 2 June 2025. Adobe's confirmation email of 3 June 2025 stated: "After this date, your account will revert to a basic, free level of membership."That sentence described my account, not a single subscription - and it was inaccurate. Adobe Acrobat Pro remained active and billed A$47.99 monthly from 1 June 2025 to 1 August 2026: A$719.85 across 15 invoices, entirely unused. No renewal notices were sent, as Adobe's terms confirm renewals occur without notice.I note this is a recurring pattern on this board, including an identical case involving Acrobat Pro and AI Assistant from the same period.Case ADB-46477151-W2B0 was escalated to a supervisor on 4 August. I responded on 5 August and have had no reply in five days.I am seeking a full refund of A$719.85. Can an Adobe employee assist, or should I escalate to NSW Fair Trading?

어도비 일러스트레이터에서 자동결제로 8월 16일에 58,200원이 결제되었습니다.앞으로 쓸일이 없어 환불 받고 싶어서 문의 남깁니다. 

Hello Adobe Support,I canceled my Adobe Acrobat free trial, but I am still being asked to pay for the subscription. I would like to confirm that my free trial has been successfully canceled and that I will not be charged any subscription fees.Could you please check my account and confirm that there is no active subscription or pending payment?

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

I have the same issue but all plans were cancelled and I am still being charged. How do I stop this.