Questions

Who to contact for a refund?? 

I have been trying to cancel my free trial subscription but I couldn't despite the fact that I was unable to use it and I was debited today. Please I need help because the money is for my school stuff, I'd really appreciate it the admin can put me through the refund process. Thank you so much on advance. 

Fiz a compra sem ser possível adicionar nome e morada de faturação. O NIF (VAT) está correcto, mas o nome e morada não.  Gostava de poder contactar a Adobe, mas não existe nenhum email ou formulário de contacto e se não puder fazer a alteração, terei de cancelar o plano porque o NIF (VAT) não corresponde ao nome. Sabem dizer-me como posso fazer? Obrigado.  I completed the purchase without being able to add a billing name and address. The VAT ID is correct, but the name and address are not.I’d like to contact Adobe, but there’s no email address or contact form, and if I can’t make the change, I’ll have to cancel the plan because the VAT ID doesn’t match the name.Can you tell me how to resolve this?Thank you.

I signed up for a 7-day free trial and tried to cancel when it ended, but couldn't find the cancellation option. On July 30, 2026, I was unexpectedly charged for two subscriptions. I have since cancelled them and did not use any Adobe Pro features after the trial. Please help process a full refund. Thank you.

Hello. I would like to request a refund for my Adobe Acrobat Pro subscription. My free trial ended without me realizing it, and I was automatically charged. I am a student, and I urgently need the money to pay my school fees. I have little to no use for the subscription at this time. I completely understand your policy, but I would sincerely appreciate it if you could consider a one-time exception and issue a refund. I am willing to cancel the subscription immediately if needed. Thank you very much for your time, understanding, and any assistance you can provide. 

I availed for the free service trial and I cancelled it already to avoid the monthly subscription. However earlier this morning, they billed me and i requested again for cancellation. Will i still receive my refund?

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.I never use the service. I just pay for it every month.so today when I login and try to use it, it tells me I can’t use anything because I have a free version.I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

i want to stop my creative cloud plan early cancelation , and change to the new pay cut plan . 

Dear Adobe employee, I would like to ask about my refund progress, it's been 4 days now and the refund money haven't give back tome  after I paid Acrobat pro, RM143.64 and cancel it on that same day I paid it. I thought it suppose to be fast refund because its within 14 days. Originally, my Acrobat pro trial was expired. When is the date refund money?

Hello Adobe Support,I hope you are doing well.I am writing to request your assistance regarding my Adobe Acrobat Pro subscription.I originally signed up for the free trial to evaluate the service. Unfortunately, I forgot to cancel the subscription before the trial ended, and it was automatically converted into an annual plan with monthly payments.I only became aware of this after receiving three "Billing Failure" email notifications. My payment method (DANA) had insufficient funds, so no payment has ever been successfully processed.When I checked my Adobe account, I noticed:- My billing history shows no completed invoices.- I have never had a successful payment.- When I try to cancel the subscription, Adobe asks me to pay an early cancellation fee of IDR 725,274.I sincerely apologize for my mistake. It was never my intention to continue the paid subscription. As soon as I realized what had happened, I tried to cancel the plan.I respectfully request a one-time exception to:- Cancel my s

Why is it difficult to cancel your Plans. I want my money back 

I have a genuine Adobe Acrobat Professional perpetual licence registered to my Adobe ID.My Adobe account shows:Acrobat Professional (registered 29 July 2015) The correct serial number No activated devicesAcrobat installs and launches correctly on my Windows PC, but every time I open a PDF I receive the message:"The serial number is already in use by the maximum allowed computers."I have already deactivated my previous computers and my Adobe account now shows no activated devices.I have spent several hours troubleshooting this, including:Reinstalling Acrobat. Signing out and back into my Adobe account. Confirming the serial number is registered to my Adobe ID. Confirming there are no activated devices listed in my account.The installation itself is working correctly. The issue appears to be that Adobe's activation records are out of sync with my account.Could an Adobe employee or someone from Licensing Support please:Verify that my serial number is correctly associated with my Adobe ID.

At first, I was using the normal version of Adobe. I was then offered the option to try the 7-day free trial of the Premium version, which I accepted. However, I cancelled the subscription on the 5th day, well before the trial period ended.Despite cancelling within the trial period, I was still charged for the Premium subscription. I did not authorize this charge and would like to request an immediate refund of the amount charged.Please review my account and confirm that the subscription has been fully cancelled without being paid for cancellation fee and that the refund has been processed. Thank you. 

How can this be fixex I dont want to be charged anymore.

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

I'm requesting clarification—and frankly, accountability—regarding GoodStack's denial of our nonprofit application for Adobe products.Our OrganizationAdult & Teen Challenge of Central Canada is a registered Canadian charity operating long-term residential programs. We are not a hospital, clinic, or medical facility. We employ no medical staff. We provide no clinical treatment, detoxification, or healthcare services of any kind.Our program is a faith-based discipleship community where individuals live and work in a supported environment while rebuilding their lives. Residents participate voluntarily. The model is closer to a residential training program than anything resembling medical care.The DenialGoodStack denied our application on the basis that we are a "treatment organization." However, Adobe's published ineligibility criteria state:"Hospitals, clinics, or facilities providing direct medical care"We are none of these. The word "treatment" does not appear in Adobe's eligibilit

Queria saber como e onde posso pedir reembolso, já que estou no prazo de 14 dias 

strange behaviour. computer not infected, sign in problem using Apple ID account 

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

my credits was not renewed after renewable date. Thanks 

I had a student discount 12 month subscription to CC, it has just auto-renewed at a crazy amount of money which I cannot afford and don’t want.  I only use AE, which I’ll re-start when I need to use it next.I cancelled the plan to CC but says I’m paid up until July 2027, I REALLY need that money back ASAP but cannot see a way to request an immediate refund.

A year ago, I ordered an annual Creative Cloud Pro student subscription and paid €243 for it. Yesterday, my subscription renewed automatically, but the price was €504 instead of the original amount. Is it possible to get a refund if I cancel my subscription and then subscribe again at the student rate for a year? Many thanks for the answer.

I want to cancel my subscription immediately, I had a free trial and cancelled before that period ended. I am now being charged for the subscription but I don’t have to money to pay but I cannot cancel the plan