Questions

Hi Adobe support, I signed up for the free trial of Adobe Lightroom but forgot to cancel before it ended. I was charged 80 dollars and wasn’t intending to continue with a paid subscription. Could you please provide a one-time courtesy refund? 

Please help, how do I turn off automatic renew on my account?

Please solve this problem 

I have acrobat 2020 and have lost my serial number, I purchased a new computer and wanted to transfer it from my old computer to the new computer. Can I extract the serial number from the registry somehow?

Unfamiliar charge on my account. 

Tengo esta cuenta en otro ordenador y me hacéis pagar por un plan de 11€ que ya estoy pagando. soy autónomo y necesito ese dinero no puedo pagar pro la misma cuenta dos veces. 

My subscription is cancelled so STOP taking money from my bank account.

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

I want to know whether or not my refund has been granted? 

How can I see which accounts are linked to my card? The reason I ask is that some account is charging me money.

Firefly started showing “Sorry, Adobe Firefly isn't available in your region.” after I back from China.I tried to use “Change Region” to switch country in the account overview already but it doesn’t work.

Good day,I was forwarded here by the Adobe support, as Frame.io is no longer supported by them, and there doesn’t seem to be a suitable forum category either.I am not sure, if you can help me, but let’s give it a shot.We use frame.io in our video production workflows.Our team composition changed recently, and we wanted to adjust the account’s associated email address.I went ahead and changed the mail from:oldmail@company.com to newmail+frameio@company.com (placeholder names, but in case the “+” makes a difference here, I wanted to include the mail address syntax).I received the “Confirm your email” mails on our new account mail. However, when I press the confirm button, I get routed to a Frame.io page that says, “Page not found”.To log in through our old mail is no longer possible, since I requested the change When I log in through the new mail, I have only two options: confirm with the “Page not found” mail link, or log out. The Frame.io account is not linked to an Adobe account, as i

Last month I needed some help converting bank statements to .csv and tried Acrobat, I own a copy of Acrobat Pro but tried some products anyway, which didn’t work, so cancelled the subscriptions for which I received a refund. I also received a cancellation confirmation. However, since then I have had a couple of notices saying I’m to be billed for AUD 31 per month for a yearly subscription. Plus that the payment details are incorrect.  Funny how I had refunds for the other apps but Adobe reckon they need an update for this one!! I’ve tried responding via their chatbot but got nowhere, tried a real person there and just got run out of time. I’m trying to respond to their emails and I don’t want the subscription and I have from Chatbot a copy of what's up to date with my account, plainly stating my account is all paid. Mostly I’m putting this in writing for the record. Any proper email contacts for Adobe would be appreciated! ThanksGrant 

I got a charge. on my card for $806. and need to know why I was charged that 

Usei o app Lightroom em teste grátis a um tempo, depois do período de teste grátis eu até apaguei o app do celular. Mas quando alterei meu cartão no AppleStore o Lightroom fez uma cobrança no meu cartão, sem aviso prévio e sem meu consentimento. Solicito o estorno do valor no meu cartão! 

kredi satın alamıyorum acil işlerim var ve buna derhal çözüm bulunmasını sizlerden ivedi bir şekil de talep ediyorum iyi çalışmalar.

I've been a paying Adobe customer for 20 YEARS, and I genuinely cannot believe what this company has become.Adobe used to be an essential tool for creative professionals. I was happy to pay for quality software because it was worth it. But today? Your products have become ridiculously expensive, and your subscription policies are absolutely unacceptable.Let's face reality: AI has completely changed the game. I barely use Adobe anymore because AI tools can now handle most of the things I previously needed Adobe for.And here's the frustrating part: I would actually LIKE to keep my Adobe subscription. After two decades, I still appreciate some of your products, and I'd happily pay a reasonable price to use them occasionally.But why on earth should I pay these outrageous subscription fees when I might only need the software ONCE EVERY THREE MONTHS?And then comes the truly disgusting part.After months of not using your software, I decided to cancel my subscription.Adobe wants to charge me a

Hi Billing Team I trust you are well. Kindly assist in considering a refund for my cancelled subscription even if its a one month refund or a portion of it. I think granting me this refund will make me feel alot better as I subscribed thinking I would use this app more often but it seems, with this new job that I have started I dont use Adobe at all, even last month I paid for subscription but didnt use it.  Your kind consideration in this request will be much appreciated. Sincere RegardsAsia Allie

I have asked many timesto cancel my subscriptions and refund my moneyHopefully you will act on my request  

I signed in with a passkey and my phone defaulted to a hidden email. I need to change the email but I can’t logon the web page with the passkey. 

I've moved to the UK from Australia and can't find how to update my location and pay my subscription in £ rather than AUD

I but Adobe subscription and I try to login but After a enter my login details it disappears