I JUST want to speak to someone in the UK (whose 1st language is English)

Forum|Forum|4 years ago
September 28, 2021
3 replies
7682 views

I'm having an absolute nightmare with Adobe customer service.
They've been billing me for 2x CC subscriptions for months, and they can't figure out why.
Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.

I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.

does anyone have a UK phone number please?

S

simona27094110ovs9

Participant

Hi Mike, I have same issue ,tried to call but no luck, did you sort it ?

kglad

Community Expert

@simona27094110ovs9

this is an out-dated thead. what problem are you having?

K

Kerry26227825i935

Participant

No, they don't. I will admit that their English is infinitely better than my Indian, but then again, I never clainmed to be able to speak Indian, and didn't take a job somewhere that requires me to speak Indian.

The only thing you will EVER hear from them in CLEAR English, is the voicemail greeting telling you how much they value you as a customer (no, they don't), and how they will "surely be help you" (no, they won't). Utterly disguting.

kglad

Community Expert

your only options are phone, chat and twitter. make best of what's offered.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Jeffrey_A_Wright

Community Manager

Kerry, sorry you are encountering problems contacting our support team. Make sure that you are choosing the option to sign in as an organization when logging into Adobe.com or accessing chat support through https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your recent support cases. I am showing support case ADB-26873840-Q2P0 is logged under your Individual account, which is not entitled to the Team membership that is provided by your organization.

M

Manan Joshi

Community Expert

Try the phone numbers listed at the following link

https://helpx.adobe.com/contact/phone.html

Also, I would like to point that Adobe does not provide support via email so I am not sure you were so far in contact with the real people from Adobe or were victim to some frauds. Be careful

-Manan

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