Account, Payment, & Plan

I'm facing problems to purchase plan from my region (Bangladesh), and I wanna know if my friend who lives in India, he wants to purchase adobe plan for me. so I'm so confused can i use this plan from Bangladesh or not? is there any country related  issue I'll face if I want to use this method. 

I am trying to untangle two license accounts I have. Every time i call Adobe, i am hung up on.What the heck?Anyone got any ideas how I can get them to talk to me.Thanks  

Why do transactions take out my money? I don’t know about any adobe account

Hace un mes realicé la cancelación de mi plan pro de Acrobat y ahora a la fecha se me realizó el cobro mensual del servicio, aún cuando yo ya cancelé la suscripción. Ahora que deseo cancelarla nuevamente me dicen que me harán un cobro de 297 soles por cancelar mi suscripción antes de tiempo. Exijo un reembolsoo.

I feel I was scammed into paying for this. You sign up for a $4.99 trial and now they charge me $4.99 per month plus $21.99!! Now I cannot cancel for a whole year? And there is no support to tell them they are taking advantage of people and I have no one to contact? I will never recommend this service to anyone. You think you are signing up for a trial and now you are locked in paying for a year!!

Hello Adobe,I started a free trial to try out a few features, ended up not requiring a subscription anymore and therefore cancelling. I have no still been charged an auto renewed subscription. And cancelled but have been told I will be charged $150+ for cancelling early for something I haven’t even used.Could you please help me with obtaining a refund for this subscription. Thank you in advance!Kind regards,Chandler

I have tried to cancel this subscription, Adobe have been hitting my account for unknown additional subscription costs for additional AI support, obviously a small print scam they are using to ride ordinary and unsuspecting people, I notice a large withdrawal made by Adobe and immediately reported the incident to my bank. After the last large payment was withdrawn from my account on the 25th of May 2026 I had no access to use any of Adobe reader with I had looked for originally, I had to revert back to my pdf viewer Luckily for me they did as there was another attempt shortly afterwards.  Seeing I had been more than likely scammed an I could not find the subscription on my Google account, or any correspondence from the fake website, this has left me feeling quite embarrassed, I contacted my bank again and they immediately blocked any attempts of fraudulent withdrawals from my account bank card and made me aware of the dangers of entering into fraudulent subscriptions with my bank card.

I already cancelled the free trial plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment? 

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership. 

Hi! I’m hoping someone can help me figure out how to cancel an Adobe free trial before I’m charged.I previously had access to the full Adobe Creative Cloud suite through school  while I was a student. That access has since ended. I was trying to make sure I could access/back up some of my files, so I created an account/profile and started a free trial for an Adobe Creative Cloud for Enterprise/Teams annual plan. I personally started the trial and entered my own payment information.The problem is that I cannot find any way to cancel it. When I go through my Adobe account, there is no option to cancel the plan. When I try to access the Adobe Admin Console, it says that I do not have access and that I need to contact my administrator.I’m confused because I am the person who started this new trial and entered the payment information, so I don't know who the "administrator" would be. I’ve also tried going through Adobe Support, but it continues to direct me to contact my administrator, so I

I had canceled my subscription on my phone app and was still charged the money. I was given an automatic refund but it was takwn away. Id like a refund 

I signed the free week plan but than the week ended and I forgot to cancel it and they discounted on my bank account, Can I be refunded? 

I have been using adobe lightroom 1 tb plan for past few month, due to payment failure my plan got suspended, i updated the payment plan and it does gets updated successfully, but i still see billing issue warning on my adobe account page and my plan isn’t resuming either. It is quite frustrating, pls help.

I received this email from a fake Adobe site that I need you to look into: 

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

Adopt keep saying there is a problem with the billing, and need to resolved it first. even though i already fully completed pay the billing. it makes me cant cancel my subscription. i need to refund my money because i am not use this app often. It looks like this app make you cant cancel your subscription by keep saying there is a billing issue and need to resolved it first.  please tell me how can i cancel my subscription? 

Hi everyone,I’m hoping someone here has experienced something similar and can help me understand what is actually happening with my Adobe subscription.I have an active Creative Cloud Pro subscription. When I go to Manage Plan → Cancel your plan, Adobe gives me:“An error occurred. Please try again.”I’ve tried the cancellation process multiple times, but I keep getting the same error.I then contacted the Adobe Virtual Assistant and specifically asked whether there is currently a payment being processed or whether I have an upcoming renewal.The assistant replied:“Creative Cloud Pro (active)”“Aug 12, 2026 Subscription Fee 7.9 USD”“You have no upcoming charges.”I also have an Adobe invoice showing: Creative Cloud Pro $7.90 Invoice date: 12-Aug-2026 Service term: 12-Aug-2026 to 15-Aug-2026 Payment terms: Credit Card My main concern is that the plan still says Active, even though Adobe says there are no upcoming charges.My questions: Does “You have no upcoming charges” mean that Adobe

1년째 어도비를 사용할 일이 없어 사용하고 있지 않습니다. 작년에 취소하고 싶었으나 취소 수수료 때문에 기다렸으나 시기를 놓쳐 또 다시 자동 갱신이 되었고 이 때문에 또 1년을 기다리게 생겼습니다. 자동 갱신 비활성화 시스템을 만들어 놓던가 해야지 이건 너무한거 아닙니까 일상이 바빠서 시간을 제대로 확인 못하는 사람들은 어떻게 취소 수수료 없이 취소 하라는건지 시스템에 문제가 있다고 생각합니다. 그동안 낸 금액을 환불 해달라고 하지는 않겠습니다. 취소 수수료 없이 플랜 취소 해주세요

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Hi,I subscribed to the Adobe Stock – 10 assets a month + AI Studio plan, which included a free trial starting on July 22.The first payment was charged on July 30. I cancelled the subscription on the same day, and I was informed that I would receive a full refund. I also received an email confirming that the service would end that same day, July 30.However, it is now August 14, and I still have not received the refund.This is becoming very frustrating because I have been trying to contact Adobe directly, but I cannot find a proper email address or live chat option. Every time I try to get help, I am redirected to the FAQs or the community forum.Could someone please explain how I can check the status of my refund or contact Adobe Support directly to resolve this?Thank you.

I want to be able to remove my password as an option to sign in. I find using passkeys to be better protection, especially if there is a data breach that includes my passwords, email, etc.  I noticed when I changed my password, it signed me out of everywhere, when I signed back in it sent a code to my email, but I have Verify with email turned off in my sign in options.If you must have a password,  then please make the next step a passkey as the verification process. I don’t trust emails or sms codes. Another thing, how come passkeys are saved as “Other_Windows_Chrome” that scares me, since I used my phone in a password manager app to save my passkey. Could it at least let us edit this, so we can say Mobile App instead?