Account, Payment, & Plan

Me suscribí a la prueba gratuita con un correo erróneo y no me di cuenta, ahora me han cobrado y no puedo acceder a la cuenta ni cambiar la contraseña porque el correo no existe, de qué forma puedo cancelar la suscripción

Hello, I’m very disappointed. I was under the impression that I had canceled my free trial, so I stopped checking my Adobe account. I was shocked to find out that I have been charged for the last two months without realizing it. I never intended to continue this subscription. Could you please explain why this happened and let me know if you can refund these charges?

Dlaczego proces reklamacji jest tak skomplikowany? Dlaczego centrum pomocy nie pomaga, tylko marnuje mój czas na szukanie miejsca gdzie w ogóle można napisać z problemem? Po co mi aplikacja (skoro na rynku są też inne), gdzie mając 7 dni próby z góry pobraliście opłatę za cały rok nie dając mi możliwości sprawdzenia aplikacji? Proszę o pilną odpowiedź i zwrot pobranej kwoty, skoro mam rzekomo bezpłatny okres próbny. Chyba, że czegoś nie rozumiem, to proszę o odpowiedź 

I came in yesterday to cancel after my first paid month. I saw that my credits reset in 8 days, so I kept the account open and out a reminder to cancel next week. Now today, I get an email saying I was charged another month- I didn’t realize the month refill was different than the credit refill.  I canceled now, but I’d like my $9.99 back. It’s saying I have 31 days left until services are finished, which I don’t need and didn’t want. I don’t know who to speak with. 

I am Vietnamese.I have contacted Adobe staff on the payment page at least twice, and they have blamed the bank.I have changed banks 4 times and used Visa and MasterCard 6 times, but the error persists in the 3 fields for entering the card number, end date, and SVV, all showing "invalid input".I also tried waiting 48 hours to reapply, but it didn't work.When I contacted the bank, they said there were no orders from the card even after changing all 4 banks.You know, I want you to not evade responsibility and send meaningless messages.The problem is, I don't have PayPal, even though I have an account, because Vietnam doesn't support PayPal, so I have to use Visa and MasterCard.I think you won't receive any rejected orders from Adobe because the order wasn't even completed and sent; it was blocked at the card entry stage. How could Adobe possibly see that? Therefore,I ask directly, please give me a full explanation of this issue!!This is a very frustrating problem. in my Vietnamese communi

hi i’m hoping this gets seen by someone who will be able to either help me or give me some advice on my situationto start i created a brand new adobe account with my business email and bought two plans one is the creative cloud pro plan the second is the firefly pro plus plan both purchased through adobe, the problem is 9 days into my purchase only the firefly pro plus got cancelled with the reasoning being fraudulent behaviour i’ve tried contacting support twice now with next to no help as each time the response i get is we determined your account is linked to fraudulent activity and can’t doing any more, if you want a refund please dispute with your bank, additional information cannot be provided due to legal, privacy and security reasons. i want to preface i genuinely have no idea what i’ve done to deserve this i created my new account so that we can track the adobe expenses for book keeping purposes i have never shared my account with anyone nor have i done anything nefarious, i di

I need to cancel, and when I canceled yesterday I was still charged today. I need my 49.99 refunded, please. 

Hello,I am unable to add or verify my Latvian mobile phone number in Adobe.The same phone verification error appears in multiple Adobe flows:regular Adobe account phone verification Adobe Account Access app setup Adobe Stock Contributor signup The error message is:An error occurred while performing this action. Please try again later. I have tested this extensively:original Adobe account new Adobe account with a different email address Mac Windows phone/mobile browser incognito mode cleared cache/cookies/site data Wi-Fi mobile data The same issue happens every time. Adobe Support also tried to manually add my phone number from their side and told me to wait up to 24 hours. More than 24 hours passed, but the phone number still does not appear in my Adobe account. I am located in Latvia. I cannot find any Adobe documentation indicating that Latvia is a blocked or unsupported location for Adobe services or Adobe Stock Contributor accounts. Adobe’s Contributor account requirements mention

Hello, I’m getting billed for the plan I do not use, and I’m also getting threatened with a cancellation fee.Please refund my recent payment and cancel my plan.

I canceled my Adobe subscription within 14 days of purchase, but I haven't received any confirmation about my refund. Could you please check my refund status and let me know when I can expect the refund? Thank you.

I need to change my pasword, but to do so I must put in my resent password.I tried, Adobe says its not the correct password. I did a copy/paste so its accurate.How do I get in to change my password.I hae been online looking for 45 minutes, frustrated taht Icant find any answers.

Tenho uma subscrição Creative Cloud All Apps desde outubro de 2025. Continua a ser debitada todos os meses. A conta diz que não tenho planos pagos. Não aparecem as faturas. O Acrobat perdeu a licença. O chatbot diz que não encontra qualquer subscrição.

I got the free trial and I canceled when I realized it wont do what I need it to, now I get charged and find out you automatically put me in another membership? Wtf. I want my refund this is bullshit

Is anyone able to summon a live agent in Chat Support anymore? We are unable to receive a human response before the chat session is terminated. No tree choice appears to change this result.

He utilizado al menos 2 cuentas para suscribirme a los Servicios de Adobe, una de ellas es jrbranas y la otra es engbranas. Me da la impresión que tengo duplicidades , es decir estoy pagando los mismos servicios en las 2 cuentas.Lo que quiero es consolidar todas las suscripciones en una sola cuenta.Ademas es mucho más complicado porque tengo suscripciones para un iphone, una tablet y un mac.Por favor escríbanme aclarando este tema. Gracias 

kredi satın alamıyorum yeni kredi kartı tanımlıyamıyorum

I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

I had a trial and I missed the day to cancel subscription and it has charged my account. It is still in 14 day refund period. How do I contact Adobe to do this? It is really difficult to find contact details on the site. Thank you. 

Guten Tag,ich benötige Hilfe bei der Einlösung eines Ersatz-Gutscheincodes für mein Lightroom & Photoshop Jahresabo.Ende November 2025 habe ich einen Gutscheincode für das Lightroom & Photoshop Jahresabo gekauft und eingelöst. Normalerweise wurde dadurch mein bestehendes Abo um ein weiteres Jahr verlängert. Aufgrund einer Umstellung bei den Abos ist dies jedoch nicht korrekt erfolgt, sodass ich plötzlich zwei Abonnements gleichzeitig hatte.Der Adobe-Support hat das doppelte Abo daraufhin entfernt und mir als Ersatz einen neuen Gutscheincode zugesandt (Fallnummer: ADB-42688758-W9K7).Als ich den Ersatzcode letzte Woche einlösen wollte, erhielt ich die Meldung, dass der Code abgelaufen sei. Der Support bestätigte mir jedoch, dass der Code weiterhin gültig ist und lediglich deshalb nicht eingelöst werden könne, weil mein ursprüngliches Abo noch bis zum 08.07.2026 aktiv sei (Fallnummer: ADB-46009067-V4C1).Mein ursprüngliches Abo ist inzwischen ausgelaufen und ich habe derzeit kein a

Hi. Is anyone being billed after cancelling the subscription? I cancelled during the free trial (I was even sent a cancellation confirmation email) however they still tried to bill me. Please assist 

I needs a number to call or an email address to speak with someone.

Hi! Could I get a refund, i simply forgot to cancel my subscription as I was dealing with many stuff in real life.

I’ve been trying to cancel my subscription for the past three months and all I get is a spinning wheel of death.  I’ve let this damn thing run for an entire day and it never proceeds.   Please cancel my subscription or give me a phone number to talk with a human.