Account, Payment, & Plan

Hi Our Adobe annual subscription was automatically renewed and charged last month, but we no longer use or need the plan.We only recently noticed the annual renewal charge and would like to cancel the subscription. Has anyone had a similar experience and successfully received a refund for the most recent annual renewal payment?Since the charge was made last month and we have had little to no usage since the renewal, I’m wondering whether Adobe Customer Support may be able to approve a full or partial refund as an exception.If anyone has dealt with this before, I’d really appreciate any advice on the best way to contact Adobe or what information I should provide when requesting the refund.Thank you!

I would have to use a messaging board to try and connect with someone who can actually help me. Anyways this August 6 I subscribed to Adobes 7-day free trial to edit a document for a schoolworks. At the same day,  I cancelled that subscription so I would not be charged, and i recieve an email of calcelling the 7 subscription. But this August 28 I look at my billing history on my Gcash account and see I have been charged 1,674.40 pesos. Apparently I have been getting charged  AFTER I canceled my 7-day free trial. This is absurd and I want a refund my subscription  without the cancellation fee. I am a college student and am barely scraping by. I need that money tommorow for my school. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.For some reason i cant post a question 

I wanted to know if this email (removed in case it is spam) is legit. I’ve been talking to someone through this email and they’ve sent me a link to update my payment method, so I wanted to make sure it’s not a scam.Thank you in advance!

I want to find out my annual plan renewal date.  I have searched and can only find the monthly payment date.

as of june my adobe subscription no longer accepts my card. nothing has changed on the banks end but it just wont accept the payment anymore and i also do not have paypal. ive tried whats in the forums and nothing seems to work

I can’t buy more credits??

Hello. I need help from an Adobe staff member with my main Adobe account.My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected accou

I started the InDesign free trial on August 19. Trial supposedly ended on August 26.Today (September 3), I canceled my subscription, expecting a refund because I saw this on Adobe’s website:But I received no confirmation of the refund. What gives?

Была подписка.  Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

Me suscribí a un plan pensando en que tendría la prueba gratuita como me decía en la página de Adobe y para suscribirme debía aceptar dos planes y me cobraron 60.900 por los dos de una vez y yo ni siquiera había utilizado Acroba. Unas horas después de darme cuenta, cancele los planes para que me devuelvan el dinero como lo dijeron y no lo han echo. En realidad no utilizo estos planes muy seguido y no me parece justo que me hayan cobrado sin permitirme la hacer la prueba gratis que anuncian.Les pido el favor de que me devuelvan el dinero ya que no utilicé estos planes.

Hello,Now this happens for the 2nd time : Blocking Tunisia from paying online and forcing me to deal with local resellers, well, I contacted all resellers on Adobe’s Page, only 2 answered me, and guess what, they only sell For Teams / Enterprise, none of them sells Individual or Student / Teacher Plans (I can send you their emails)… I recently received an email telling me that they will stop my subscription and telling me I have to buy through local reseller, AGAIN… Now how is this possible? How am I supposed to pay for the subscription then? I contacted someone from support and said “they can’t do anything for me”… I suggested that as I’m from MENA region, what if I pay from a different country from the MENA region, the closest, they also said it’s not allowed.Please help.

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you. 

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.