Account, Payment, & Plan

Buenas tardes, hace días cancelé mi plan, me han cobrado dos montos, uno al que solicité y otro un monto sumamente elevado, no han pasado los 14 días y necesito mi reembolso lo más pronto posible, gracias.

I forgot to cancel my subscription and I DO NOT HAVE THE money please I need to cancel it

So my subscription is auto renewal and I plane to cancel it but I can't because the cancelation button is grey out. How can I fix it? 

se me hizo un cobro a mi tarjeta sin tener ningun plan de pago activo

I’m trying to buy the creative cloud pro plan but it just wont let me pay,on the pay screen it will keep saying theres something wrong with my paying even tho it works fine or everything else, I tried incognito, a different browser, 2 different cards everytime still the same issue, it pretends I put the wrong info on all filling boxes.searched up online and couldn’t find a solution for a bit more context this is not the first time I’m getting the plan, I had before like 8 years ago but my mom payied, now I’m the one trying to pay

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Hope Biosciences Research Foundation (HBRF) is a U.S. 501(c)(3) nonprofit organization that has historically received Adobe nonprofit pricing through TechSoup. Following Adobe’s transition to Goodstack for verification, we were surprised to learn that we are no longer eligible.Goodstack has fully verified our nonprofit status and my association with the organization. The denial is not a verification issue.After escalating our case to Goodstack Senior Support, they determined that our correct primary classification is “Medical Research.” We do not dispute that classification. The concern is what Goodstack told us next:Goodstack stated that organizations classified as Medical Research are ineligible because “organizations within the broader Health & Medicine category are currently not eligible for Adobe’s nonprofit program.” They further clarified that these are eligibility policies established by Adobe that Goodstack is required to follow.However, I have reviewed Adobe’s published n

Ik kreeg een mail dat mijn account gedeactiveerd is vanwege frauduleuze activiteiten. Daar schrok ik van. Ze zeggen dat het te maken heeft met software die niet officieel via Adobe is gegaan. Dat klopt niet. Ik had een betaald account via Adobe zelf en werkte via de website of de gedownloade apps van Adobe. Er wordt mij alleen geadviseerd om een nieuw Adobe id aan te maken. Ik vind dit echt niet kunnen. Het kan ook echt niet, ik betaalde elke maand voor Adobe. Ik voel me opgelicht. Ik kan niks meer doen en verder geen uitleg.

Hello,I'm posting here because I haven't been able to resolve this through phone/chat support and wanted a written record while I keep trying.What happened:On June 1, 2026, I purchased a full annual Adobe license and was charged the entire year's fee upfront. I used the subscription normally for about one month. At the end of June 2026, my account was suddenly blocked, with no clear explanation given. It is now mid-September 2026 — the account has been blocked for roughly 3 months, and I have received neither: An explanation for why the account was blocked, nor Any refund for the unused portion of the subscription (approximately 11 of the 12 months I paid for). What I've already tried:Adobe Hong Kong support phone line The official contact/support page (helpx.adobe.com/hk_en/contact.html)Neither has resolved the issue so far.What I'm asking:Could someone from Adobe explain why the account was blocked? If the account cannot be reinstated, I would like a prorated refund for the months I

i am not able to buy credits for firefly as its showing again and again something went wrong and just because of this my project is getting late  

its my first time ever buying firefly. so i did and i have the email and the proof that money has been taken out my bank. yet i have no credits???

Hello,I'm having trouble completing my payment for the Student subscription. The system says there is a problem with my payment method, but I've already tried several different cards and devices.Please assist me in resolving this issue so I can finish subscribing.Thanks!

Hallo zusammen,ich habe Acrobat nach wenigen Tagen wieder gekündigt und dachte, damit wäre alles erledigt. Jetzt stelle ich fest, dass offenbar ein separates AI-Assistant-Jahresabo weiterläuft. Den Assistant habe ich nie genutzt, trotzdem soll ich für die Kündigung 29,93 € zahlen.Dass dieses zusätzliche Abo nach der Acrobat-Kündigung weiterbesteht, war mir völlig unklar. Das finde ich ehrlich gesagt ziemlich ärgerlich...Adobe habe ich inzwischen per E-Mail kontaktiert. Hat jemand Ähnliches erlebt und eine gebührenfreie Kündigung oder Erstattung erreicht? Vielleicht kann auch jemand vom Adobe-Team helfen? 

Hi,My credit card is being charged every month for Adobe Acrobat Pro, but I cannot find the Adobe account behind the charge, so I cannot cancel it.Latest charge: SEK 285.00 on 6 September 2026, "ADOBE.COM DUBLIN", Adobe Systems Software Ireland Charge Finder result: Adobe Acrobat Pro, repeating charge, invoice number BL3553544634, linked to an email shown as e****s@gmail.com The account I can sign in to shows no active plans. Its only history is an InDesign plan from 2024, which has already ended. I have not used any Adobe product for about two years, and I have never received receipts for these Acrobat charges. The Virtual Assistant gives an error whenever I enter card details, and it will not connect me to an agent because my signed-in account has no active plan.Could an Adobe staff member please contact me by private message to:locate the account linked to invoice BL3553544634 and cancel the subscription immediately, send me invoices for all charges made on this card, and refund the

Fiz o pagamento de R$ 9,90 para a play story e nada de atualizar o app da Adobe lightroom 

EDIT:Following user’s request, I removed the private information to remain compliant. I am M... - and my partner is G....we have separate accountsI do not like that my account is being shifted to an account that looks like hers but isn’t really hers. It feels fake. I am posting from this fake account because I am unable to access my own account. Here is my account.here’s how I log in:And after logging in I am shown some fake account. OMG what is that? I did not notice that earlier. I just did not bother to assume that with my own u and pw I would login to someone else’s account.Account name is very similar to my partner’s account. She has a creative cloud plan with 4k generative credits. That is amazing. But that - green thing - that’s not my account. What is this? OMG what is that?So before I record an actual bug at Firefly, I must report this accounts problem first. As far as I’m concerned, currently I am not logged in into her account. Yet still the name is very similar. Cannot be c

 To support treaty-based tax treatment for cross-border payments, we kindly request that you provide us with a Certificate of Tax Residence (from Adobe Systems Software Ireland ) issued by your country’s tax authority for the following periods:Tax years: 2025 2026This certificate is required in order for us to apply the relevant treaty provisions and avoid double taxation on payments made to your company.We would appreciate it if the certificate could confirm your company’s residency for each of the above years. Kindly send the document in PDF format via email at your earliest convenience.Thank you in advance for your assistance.Tata

Je veux annuler mon abonnement 

me hicieron dos veces el cobro de la subscripcion en el mismo mes, en un mes me cobraron dos veces, y eso que nisiquiera ocupo la app, hoy en dia parece absurdo pagar adobe teniendo ia, es caro, y ademas funciona mal, de forma fraudulenta te hacen mas de una vez los cobros en un mismo mes, cuidado, dar de baja tu subscripcion

Close akaunt 

Hello, I am writing to request a full refund for the automatic charge made to Adobe Systems Software Ireland Limited on August 11, 2026, at 7:40 PM, in the amount of 580.16. Merchant Transaction Number: BL3546196681 Reference Number: 031769929 This payment was deducted without my intention to renew the subscription. I have not used the service since the charge took effect, and I would like to request a full refund to my original payment method. Please process this refund at your earliest convenience and notify me once it is completed. Thank you.

I have the acrobat app on my pc and when I started the 7 day free trial, i wasnt signed in. But i did fill in all my banking detail an such. And after I realized my mistake, i signed in and did the whole 7 day free trial sign up again. But I got an email for the second one. No im worried that the first attempt is active but isnt showing. Is that a possibility?