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Answered

How do refunds work? Do they occur automatically?

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Hello, I’m LJ.

I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

ShivangiGuptaCorrect answer

Community Manager

Hi @withlj,

We appreciate you reaching out. As per your account info, you have three active subscriptions with Adobe. You can check the details here: https://adobe.ly/4uG9Zgf

Adobe Acrobat Pro (monthly plan) since 5+ months with pending dues.
Adobe Acrobat Pro (monthly plan) since 1+ month.
AI Assistant for Acrobat (monthly plan) since 5+ months with pending dues.

As per Adobe’s policy, refund can only be initiated if the subscription is cancelled within first 14 days of purchase which makes your account ineligible for refund.
If you do not wish to use the application, I would recommend you to clear the pending dues and proceed with cancellation. Please follow these articles for more details:

Subscription terms: https://adobe.ly/3PNsosc

Fix a failed or missed payment: https://adobe.ly/4nX9nQI

How to cancel a Adobe subscription: https://adobe.ly/4nX9pIk

I hope it helps.

^Shivangi

F

focused_youthf328

Participant

Dear Adova Support Team,

I am requesting a full refund for the charge that was processed today. I do not use Adova, and I do not want to continue paying for a service I am not using.

The last time I was charged, I contacted you and requested a refund. This time, I canceled my subscription specifically to prevent any further charges, yet I was charged again today.

I want my money refunded. I should not have to keep paying for a subscription that I no longer want and have already canceled. Please review my account, issue a full refund for today's charge, and confirm that my subscription is permanently canceled so that no additional payments will be taken from my account.

I would appreciate your prompt attention to this matter and a confirmation once the refund has been processed.

Thank you.

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Peru Bob

Community Expert

@focused_youthf328

Nobody on this forum, including Adobe employees, can fast forward your refund.

If properly cancelled, refunds are issued within 14 days.

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AkanshaAshra

Community Manager

Hi focused_youthf328

Thank you for reaching out and sharing your concern with us. We understand your concern about being charged when you intended to discontinue the subscription.

We checked your account and can see that Adobe Acrobat AI Assistant Plus has already been cancelled, while Adobe Acrobat Pro is currently in the process of being cancelled.

For your refund request, we recommend reviewing the applicable cancellation and refund terms here:

Review Adobe subscription and cancellation terms

We hope this helps clarify the current status of your subscriptions. Please let us know if you have any further questions.

^Akansha

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Ishea5D2B

Participant

Hi, I was charged Oct 30, 2026 for US$41.49 for my Creative Cloud Pro. I cancelled my subscription within 24 hours and received no email of a refund. I would like a refund.

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Peru Bob

Community Expert

@Ishea5D2B

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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courageous_portfolio8bf1

Participant

Hello, I checked my invoice dated 29 October 2026. The total charged was 243.60 MAD, consisting of 203.00 MAD for Acrobat Pro and 40.60 MAD in taxes.

You have offered to refund only 203.00 MAD. Could you please explain why the 40.60 MAD tax is excluded from the refund? I would like to request a refund of the full amount charged, including the tax, since I did not intend to continue the subscription after the free trial.

Thank you.

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AkanshaAshra

Community Manager

Hi @courageous_portfolio8bf1

Thank you for reaching out. We can confirm that both subscriptions were canceled today.

For details about the cancellation and refund process, including any applicable fees or charges, please review the Adobe Subscription Terms.

If you have questions about a specific charge or the status of your refund, please contact Adobe Support directly, and the team can assist you further.

^Akansha

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Whispering_Harmony23ee

Participant

i have cancelled my free trials now the money has been deducted from my account how do i get it refunded

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kglad

Community Expert

@Whispering_Harmony23ee

refunds are automatic, if you qualify, and take up to 14 days to complete. meanwhile, confirm you account has no subscriptions, https://account.adobe.com

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Inspiring_Phoenix2b62

Participant

Please help me to get refund this is what google said how can i not meet there policy 14 days after purchase but only 9 day i accidentally purchasw the free triala last oct 20 so its been 9 days only and they already deduct me

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kglad

Community Expert

@Inspiring_Phoenix2b62

again, you need to deal with the mobile app store.

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Inspiring_Phoenix2b62

Participant

I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then

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kglad

Community Expert

@Inspiring_Phoenix2b62

you’ll need to cancel your subscription. if you subscribed via a mobile app store, contact that store.

if you subscribed via adobe.com:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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AkanshaAshra

Community Manager

Hi @Inspiring_Phoenix2b62
Thankyou for posting on the community
As we checked your account there is 1 active subscription Acrobat Premium

As the subscription was purchased through Google Play, subscription management, billing, and refund requests are handled directly by Google rather than Adobe.

If you no longer wish to continue the subscription, please follow Google's instructions to cancel it:

Cancel a Google Play subscription

Once the subscription has been canceled, you can review Google's refund policies and available refund options through your Google Play account.

For any questions regarding charges or refund eligibility, please contact Google Play Support directly.

If you need any further assistance after reviewing the information above, please let us know. We'll be happy to help.

Thanks,

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easygoing_stylef2a8

Participant

Hello, i accidentally subscribed or may be auto subscription through my debit card payment, and i unsubscribed by today, within 14 days, please kindly do the needful refund

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kglad

Community Expert

@easygoing_stylef2a8

refunds are automatic, if you qualify. cancelling renewals does not qualify.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

also, confirm that all subscriptions are cancelled, if that’s what you want, https://account.adobe.com

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ShivangiGupta

Correct answer

Community Manager

Hi @withlj,

We appreciate you reaching out. As per your account info, you have three active subscriptions with Adobe. You can check the details here: https://adobe.ly/4uG9Zgf

Adobe Acrobat Pro (monthly plan) since 5+ months with pending dues.
Adobe Acrobat Pro (monthly plan) since 1+ month.
AI Assistant for Acrobat (monthly plan) since 5+ months with pending dues.

As per Adobe’s policy, refund can only be initiated if the subscription is cancelled within first 14 days of purchase which makes your account ineligible for refund.
If you do not wish to use the application, I would recommend you to clear the pending dues and proceed with cancellation. Please follow these articles for more details:

Subscription terms: https://adobe.ly/3PNsosc

Fix a failed or missed payment: https://adobe.ly/4nX9nQI

How to cancel a Adobe subscription: https://adobe.ly/4nX9pIk

I hope it helps.

^Shivangi

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^Shivangi

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