Need help identifying an Adobe charge?

Don't recognise an Adobe charge? We can help you find what it’s for. 

Seeing an Adobe charge on your bank or credit card statement that doesn't ring a bell?

Let’s try  Adobe's Charge Finder tool. Most unknown charges have a simple explanation, and this tool is the fastest way to find out. It's quick, secure, and often gives you an answer in seconds.

Here's what you'll need:

• The last 4 digits of the card used.

• The card's expiration date.

• The transaction date (as shown on your statement).

• The exact amount charged.

• The currency used.

Just enter these details exactly as they appear on your statement, and the tool will match them to your transaction.

A few things to keep in mind:

• The tool can only locate charges made within the last 3 months.

• Just made a purchase? Give it up to 48 hours to show up in the system.

Why charges sometimes look unfamiliar?

• It could be tied to a different Adobe account (maybe an old email address).

• A family member or teammate may have made the purchase.

• It might be an automatic subscription renewal.

• The charge could be listed under a different product name or billing entity.

• Currency conversion or bank formatting can make the amount look different from what was expected.

Need more help? Post your question in our community here.

Thank you, 

Team Adobe