Refund request

Thank you for posting, ​@Absntt8.

I appreciate your evaluation of our services, and I am sorry they did not meet your expectations.

The payment method you used to set up your trial was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you with your cancellation and refund request.

For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.

Please update this public discussion thread if you have any additional questions.

you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

This is a user-to-user forum, focused on helping user with technical issues using Acrobat. We can’t help you with your Acrobat billing issues.

The best I can do is refer you to Adobe Customer Service at 1-800-585-0774. Hopefully they’ll be able to help you with your refund efforts.

Randy

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Hello, I accidentally got billed today for Adobe Acrobat after a free-trial but I don’t need it, can I request a refund?