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What steps can I take to cancel my subscription?

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I want to cancel my subscription to adobe how i can do it

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

E

Eccentric_mentor723a

Participant

How cancel my subscription?

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kglad

Community Expert

@Eccentric_mentor723a

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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AkanshaAshra

Community Manager

Hi @Eccentric_mentor723a,

Thank you for posting in the community.

We checked your account and can see that your AI Assistant for Acrobat and Adobe Acrobat Pro subscriptions are currently in the process of being cancelled. You will continue to have access to the services until the end of the current billing period, and you should also have received an email confirming the cancellation details.

We hope this provides some clarity. Please let us know if you have any further questions, and we’ll be happy to assist.

^Akansh

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Spirited_Wish7de1

Participant

How to contact adobe directly

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kglad

Community Expert

@Spirited_Wish7de1

with what do you need help?

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AkanshaAshra

Community Manager

Hi @Spirited_Wish7de1,

Thank you for writing in. Hope you’re having a great day!

Could you please share a few more details about the issue you’re facing? This will help us better understand the situation and guide you accordingly.

We’ll be happy to assist you further.

^Akansha

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master_Bee0751

Participant

I would like to cancel my subscription

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Beauteous_operator19af

Participant

There's no option to cancel the subscription and the links you are leaving don't bring you to where to cancel. How do I cancel the subscription??

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Amal Jaiswal

Correct answer

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

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prixie_9471

Participant

I would like to cancel my subscription

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bedirhan_9908

Participant

Hello, I accepted the 7-day free trial on the evening of April 8th and they told me that I could see this subscription in the Google Play Store. However, although my Google account in the Google Play Store and my Google account in Adobe are the same, it says that no such subscription was found in the Google Play Store. Please cancel my subscription.

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