Ghost file on the Adobe.com/home website

I've been having a problem with my Adobe account for over a month. I apologize if my English isn't the best, but I'm using a translator because Adobe support in Portugal is terrible and they don't have any Portuguese-speaking staff, which is a shame!

When I access your website www.adobe.com/home and log into my account, a file appears on the right side named 5d2262b8-f1d7-4e74-b6b5-63b1ecd12379 that is not on my computer. It's a file that's stuck in my hosting account, but it's a phantom file.

My account when I open your page www.adobe.com/home and log into my account, a file appears on the right side named 5d2262b8-f1d7-4e74-b6b5-63b1ecd12379 that is not on my computer. It's a file that's stuck in my hosting account, but it's a ghost file.

I've tried contacting support in every way possible here in Portugal, but all the agents who answer me are not Portuguese, they use translators as I am currently using them, and they all offer the same solutions.

They tell me to use Creative Cloud Cleaner, which I downloaded and ran, but it didn't solve the problem. Then two other agents connected to my computer and couldn't solve the problem either; they also used Creative Cloud Cleaner, without success.

They didn't solve the problem. The agents forward the case internally, and then via email they tell me again to use Creative Cloud Cleaner, which will solve the problem, but it doesn't solve the problem.

I've already formatted my computer, reinstalled everything, and it still doesn't solve my problem because the problem is on their end.

This is not a local installation issue. All my cloud storage is completely empty. This is an orphaned metadata record in your backend database that has been stuck for one month. The Creative Cloud Cleaner tool is irrelevant. I need this escalated to your cloud infrastructure or backend team to have the record manually purged from my account.

Please resolve this issue or I will cancel my plan, because it's a disgrace that Adobe support leaves a customer abandoned without any solution and repeatedly responds to the customer via email to use tools that won't solve my problem.

I can't open the file 5d2262b8-f1d7-4e74-b6b5-63b1ecd12379, I can't share it, I can't delete it, and the file doesn't exist in my computer's folders because, as I said, I formatted my computer.

I'm waiting for them to resolve my problem internally, because I'm TIRED OF THIS!