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Inspiring
February 19, 2025
Answered

How can I download multiple cloud files?

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors.

 

I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed.

 

It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system.

 

Can it be done? Thank for any help.

jbloCorrect answer
Inspiring
February 19, 2025

For anyone wonder this same thing, here is what I've been told once I fnally got through to support. It can't be done on the web. It has to be one at a time.

 

But within the cloud app you can do up to 10 at a time. So still risky and time consuming, but better than 1 at a time. You get an occaisional pop-up during download that some files fail. If you don't monitor and quickly note which ones, you may miss it. So you must do a side-by-side comparison of your downloaded and cloud fies to ensure you got them all.

 

On the good side, it DOES NOT zip the dowloads like many cloud servers do. That'll help reduce the time to unzip then do a manual side-by side comparison to see which ones were missed.

 

Adobe CC has a lot of good features for the price, but it's things like this that make me question the "Pro" label.

18 replies

Participant
October 9, 2026

Late to the party, but might be useful for others. The bulk download has been available for years, on the web, at least for https://acrobat.adobe.com/documents/files, and it works very well (I just downloaded ~40 files no problem) but with one very big and important caveat:

shared files cannot be included in a bulk download

So if you have 40 files and one of them is shared, when you select all of them, you only get the delete button, nothing else.

The solutions are:

- Unshare all shared files before downloading (re-share afterwards if needed)
- Only bulk-select files which are not shared, handle shared files separately

This is a fairly bad user interface design and fairly questionable, but it is what it is.

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ThePharmer
Participant
March 29, 2026

Yeah 10 at a time with random failures is brutal. I was dealing with the same thing with 1,700+ files and ended up building a Chrome extension that just does it all for you. Keeps your folder structure, handles the cloud-only formats, and you don't have to babysit it.

https://chromewebstore.google.com/detail/adobe-bulk-download/cojbhhjiinmondnmgpfkeehkfbbfmnpo

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kglad
Community Expert
Community Expert
March 29, 2026

thank you for that contribution ​@ThePharmer 

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jbloAuthorCorrect answer
Inspiring
February 19, 2025

For anyone wonder this same thing, here is what I've been told once I fnally got through to support. It can't be done on the web. It has to be one at a time.

 

But within the cloud app you can do up to 10 at a time. So still risky and time consuming, but better than 1 at a time. You get an occaisional pop-up during download that some files fail. If you don't monitor and quickly note which ones, you may miss it. So you must do a side-by-side comparison of your downloaded and cloud fies to ensure you got them all.

 

On the good side, it DOES NOT zip the dowloads like many cloud servers do. That'll help reduce the time to unzip then do a manual side-by side comparison to see which ones were missed.

 

Adobe CC has a lot of good features for the price, but it's things like this that make me question the "Pro" label.

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kglad
Community Expert
Community Expert
February 19, 2025

and thank you for that info, @jblo 

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kglad
Community Expert
Community Expert
February 19, 2025

using a wrb browser some locations let you select the first and shift click the last to select all.

 

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.comuse a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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jbloAuthor
Inspiring
February 19, 2025

 

Thanks for the quick response.

 

I can SELECT multiple files, but once you select more than one file, the DOWNLOAD option is no longer available. That's the problem. 

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kglad
Community Expert
Community Expert
February 19, 2025

ouch. sorry to hear that.

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