I'm not sure what would be causing this issue. What happens when you try to create a new Team Project from an Auto-Save? Did you try using the slider to go back a few steps in the auto-save history? Also, what happens when you try to open the Team Project from the Versions tab of the Media Browser? Does it not open at all, or do you get stuck in the same place in the Progress dialog? Are you able to open other Team Projects successfully? I also can't open the project through the media browser tap in Premiere or create a new team project from the auto-saves. ... View more

That long filename was in the title bar? Normally, the title bar should be showing the Team Project name. I'm not sure what have caused things to get into that state, unless "_064b850..." was the name of a standalone prproj file with a name that was meant to be for internal use only. If you still have that Team Project, could you PM me? I'd be interested in taking a look at it, if possible. ... View more

ribtips​ That's very interesting. "Save All" normally won't have any effect on a Team Project. All changes to a Team Project are auto-saved in the background, as well as before closing one or sharing changes, so the "Save" command is disabled. "Save All" should only affect any standalone projects that are open at the same time. Did you also have a standalone Premiere project open? Do you know what file it was trying to access in your One Drive directory? I can't think of a way for a long path name to trigger a Team Projects error message, but I've been surprised before... The error code -1606090736 means "auto-save is taking an unexpectedly long time," and it will sometimes "fix itself" if you wait a few minutes. Perhaps that was the case here? FYI, there's a more informative error message in the forthcoming CC update when auto-save is taking an unexpectedly long time. I had the same error message trying to "save-all" in the team project and wouldn't let me share my changes. It somehow was working off a super long file name in my local user profile folder in Windows 10. It was looking to One Drive\Documents\Adobe Premiere Pro\13.0 - I renamed the file extension to .old - restarted Premiere, went to: Open team project > "team project" > it opened the proper team project and now I'm able to save and share changes! ... View more

Yes, there will be a fix that should address the issue in the forthcoming Creative Cloud update, due soon. In the mean time, one solution that worked for some customers is to examine your /etc/hosts file and make sure that it includes the line "127.0.0.1       localhost" (with a tab between the address and the word "localhost"). If not, please add it. Also, check to see if you have any security software that might be preventing communication between applications and http://localhost. ... View more

A fix for loss of label colors in Team Projects will be in the next Premiere Pro bug fix release, coming soon. I'm very sorry for all the frustration the issue has caused. A less frequent issue with missing color labels in standalone Premiere projects was also mentioned in this thread. I can't say for sure whether that has been fixed, since we have not yet been able to reproduce it in house. ... View more

Are you sure you have created a Team Project and not a regular AE project? You can create a Team Project via "File/New Team Project.." or from the "New Team Project" button in the startup dialog. The "New Team Project" dialog has an area called "Collaborators," which lists all of your collaborators. You can add or remove collaborators by pressing the "Edit..." button. You can also edit the collaborators list after you have opened a Team Project via "File/Team Project Settings..." In AE, you will need to click the "Team Project Settings..." button inside that dialog to bring up the collaborators list. The sync and share buttons appear in the lower-righ-hand corner of the "Team Project" panel (the title of the panel is "Project" in a regular project, but changes to "Team Project" for those). ... View more

Additionally, we’d GLADLY pay more money for more cloud storage (like, a LOT more money) but adobe caps cloud storage in enterprise accounts to 100GB.  It’s almost like someone in billing wants team projects to fail... You do not need to use Creative Cloud Storage to store your proxies. Team Projects should work with media on any cloud-storage platform. It can also work with LANs, WANs, or cloned hard drives. As long as the media files have the same names and same directory structure, Team Projects should find and use them automatically. If it doesn't find them automatically, you can use the Team Projects "Media Management" dialog to point it to the root of the directory structure on your local system. What is happening when you try to use the QuickTime ingest preset? As far as I know (though I'm not an expert), it should still be functional. Which QuickTime codec are you using? ... View more

Can you explain more about what's happening with the QuickTime ingest setting? A coworker suggested MXF Op1a as an alternative that also supports 8 channel audio. ... View more

Thanks. Yes, if there's anything unique about the project that might be causing the labeling issue you're seeing, it will almost certainly be related to the structure of the project file, not the media. Have you noticed any pattern as to when the label colors go missing? Does it affect only certain types of clips? (multicam, merged clips, nested sequences, AE comps, for example). Do the labels go missing when you perform some type of edit, or when you close and re-open your project? If it were media related, I imagine you would see the label colors change when the media changed from pending to online, or after relinking, for example. ... View more

I'm very sorry to hear that you had such a bad experience. All I can say is that we're constantly working to make the software better, and I hope that we can regain your trust with our upcoming releases. ... View more

I'm sorry to say that the Team Projects label color fix will probably not fix the issue you're seeing in standalone Premiere projects. I will make sure that the Premiere team hears about your issue, though, and that a bug report is filed if there isn't one already. Please PM me if you're willing to send us a sample prproj that you've seen this issue in. ... View more

We are evaluating a possible fix for the label color issue in Team Projects. I can't say for sure yet when will be available, but it's definitely in the works. Thank you to everyone who posted here -- your feedback helped us understand how many customers have workflows that rely on clip label colors. ... View more

Thanks for the thorough write-up, and sorry you had to go through that! We thought we had fixed all of the ways of getting into that locatorID situation, but our QE recently found another that we are looking into. I don't know all the details, but I believe it did involve converting between standalone Projects and Team Projects. I'm not sure what's going on with the "Collaboration Features are currently not available" error you're seeing. I will forward that to the server team. ... View more

Daniel and k9karis0:  Our server engineers believe they have identified the problem, which appears to have been isolated to a single server instance erroneously returning "not found" errors for Team Projects in the cloud. They have taken that instance off-line while they attempt to isolate the problem. Can you check to see if you are still having trouble opening Team Projects? RE: not being able to load Team Projects during the outage, had those Team Projects ever been opened before on the affected machines, by the same user? If so, then that surprises me, too. If they had never been opened before on that system by that user, then it would not be possible to open them without first copying them from the cloud, where the problem was. ... View more

My best guess is that there's something about the most recent auto-save of your Team Project that's triggering this problem. If that's the case, then you should be able to get around the issue by going back to an earlier auto-save or the last shared version, via the Media Browser. If you open a different Team Project, or a standalone Premiere Pro project, can you locate the problem Team Project in the Media Browser? If so, I would try these two options: 1. In the Versions tab of the Media Browser, right-click on the Team Project name and choose "New Team Project From Version...". This should create a copy of the Team Project that reflects the last shared state. Hopefully that one will open. 2. As an alternative, switch to the Auto-Saves tab in the Media Browser and double-click on the Team Project name to see the auto-save history. Move the slider on the right side of the window down a couple of notches to show an auto-save prior to the most recent one.  Right click on the Team Project Name with one of these earlier auto-saves displayed and choose Make Auto-Save (...) the Latest...". With luck, you should now be able to open the original Team Project again. You may need to experiment with far back in the auto-save history you need to go before it will open. ... View more

Based on your description, it sounds like the issue is being triggered either by something on your computer or something in the unshared changes to your copy of the Team Project. There are quite a few bug fixes and improvements for Team Projects in the latest CC release, so it's possible that upgrading will solve the problem. It's not really possible to say for sure, though. When you say you tried opening an earlier version of the Team Project, did you do that by going to the "Auto-Saves" tab in the Media Browser, selecting an earlier auto-save, and choosing "Make version (...) the latest"? Did you try going back several auto-saves when doing so? Have you tried making a copy of the Team Project? You can do that via the Media Browser with another Team Project or standalone project open. The copy won't contain any of your unshared changes, so it should open for you if one of those was the problem. ... View more

Thanks! Roughly how many media files are in the Team Project, and how long have you waited for it to load? Differences between AE and Premiere mean that Team Projects with many media files can sometimes take a very long time to load in AE, and AE will appear to be blocked while this is happening. Since Pr is waiting for AE in this instance, that may be why Pr is blocked, too. Would you be willing to take samples of both processes using Activity Monitor, and PM them to me? If this Team Project contains lots of media, do you see the same issue if you try these steps in a Team Project containing only a few files? Improving media handling issues with Team Projects in AE is one of our next big priorities. ... View more

Can you describe the steps you're following in more detail? I'm not sure what you mean by "when I open the sequence in AE directly from Premiere." Did you use "Replace with After Effects composition" in a Team Project to create an AE composition in Premiere? To view an AE composition in Premiere using Team Projects, you need to open the entire Team Project in Premiere. There's no way to import a single AE composition, as you can with DynamicLink and standalone projects. I'm not sure what would be causing the applications to hang. It's not an issue that we've seen here, as far as I'm aware. ... View more

Can you describe the issue with syncing using timecode in more detail? Is it a Team Projects issue, or an issue in standalone Premiere projects, too? ... View more

Thank you for the feedback. The managers will be reviewing the priority of this bug based on all of the comments in this forum, and hopefully we can come up with a fix soon. ... View more

Only the proxy files need to be available to your collaborators, though they can also work with the original media if they have access to it. Proxies and/or original media can be shared via WAN, or Creative Cloud Files, or a service like Dropbox, or by copying hard drives. As long as copies of the media and/or proxies are available from the collaborator's machine in roughly the same directory structure, they will be able to edit using those copies. ... View more

Unfortunately, we don't have a fix for the label color issue yet, and I can't predict when one will be available. The issue is still present in the upcoming CC release. As mentioned above, we are tracking it, and hopefully we'll be able to address it soon. I will make sure that management is aware of how important this workflow is to your team. ... View more

As far as I was aware, the locator ID error was fixed in 12.1.2. Please PM me, and I'll see if we can figure out what is happening here. -Peter ... View more

We have verified this issue and we're tracking it. I don't have a good idea when a fix will be available, unfortunately. ... View more

Hi Frank, Are you logging in from the same machine, using the same machine login and Creative Cloud login? Your latest auto-save should be visible in the Media Browser from any machine if you log in with the same Creative Cloud ID, but the history of auto-saves you've made on a particular machine is only available on that machine. It is stored in a per-user directory, in a versioned database. On the Mac, your auto-save databases are stored in /Users/your-user-name/Library/Application Support/Adobe/Common/Team Projects Local Hub/. On Windows, they're in C:\Users\your-user-name-\AppData\Roaming\Adobe\Common\Team Projects Local Hub. The database format is not documented, but that's where the data is. Did anything happen to you machine that might have compromised one of those directories (i.e. a hard drive failure)? Were you able to exit Premiere/After Effects cleanly before you rebooted? If so, any unsaved work should have been saved to the local database at that time. If you're logged in on the same system, with the same computer account and Creative Cloud account, you should be able to navigate to the Team Project in the Media Browser and switch to the auto-saves tab. There's a slider on the right side of the window that you can use to scroll back to previous auto-saves. If you scroll back to an earlier one, you can make that one the latest one by right-clicking the Team Project name and choosing "Make version (...) the latest". Doing so will not erase any auto-saves, just update your Team Project to match that earlier auto-save state. You can go back to any auto-save in-between if needed. ... View more

Your media is never stored in the cloud, unless you choose to put it there. Media can be stored on an on-premise MAM, or on mirrored hard drives, or using any other system where every user can access the same media in a similar directory structure. Your "project files" (actually stored in a new format as versioned databases) are stored both locally and in the Adobe Creative Cloud. You don't need to be on-line to work in a Team Project, only to collaborate and to have your edits backed up remotely. There is not currently an option to run the cloud-based collaboration service on-premise, but access to each Team Project is strictly limited to the user who creates the Team Project and the people they explicitly invite to collaborate, on a per-project basis. ... View more

Hi Jannick, Thanks for the details! As I mentioned before, "Replace with After Effects Composition" for Team Projects will be available in the next release of Premiere Pro (due soon). In the mean time, there are a couple of options that involve a few more steps: 1. Fully manual - note the in and out points of the trimmed clip in Premiere; switch to AE and find the footage item; apply the in and out points in AE and insert the trimmed footage into a new comp; apply tracking. That AE comp should render correctly in Premiere, since it does not contain a Premiere sequence. 2. Slightly more automated option (but actually more steps) - in Premiere, select the clip to track; double-click to reveal the trimmed clip in the Source monitor; right-click and choose "Make subclip" to create a properly-trimmed copy of the clip; with the subclip selected in the Team Project window, choose File/Export/Media... and check the "Import into project" option. This will render a new piece of footage with only the desired frames. In AE, add the trimmed footage to a comp and track as above. There's no question that "Replace with After Effects Composition" will make this process easier. I'm sorry for the inconvenience in the mean time. -Peter ... View more

I don't believe this option currently exists in Prelude. You can open the same Team Project in Premiere Pro, however, and save it as a local project from there. ... View more

Hi Jannick, What you are seeing is a current limitation of Team Projects in After Effects and Premiere. Nesting of Premiere sequences in AE compositions and vice/versa is limited to one level only, and only the "containing" application can render the outer sequence or comp. There is a similar limitation to cross-application nesting between standalone Premiere and After Effects projects, though it's slightly looser. For example, if you place an AE comp into a Pr sequence in a Team Project, the sequence will render in Pr, but will appear as a placeholder in AE. Similarly, if you place a Pr sequence into an AE comp, AE will be able to render that comp, but it will appear as a placeholder in Pr. This limitation avoids circular references where each application might be waiting for the other to render a different part of the same Team Project. Only one level of cross-application nesting is allowed between standalone Premiere and AE project files, too. The difference is that, in a standalone project, Premiere will render an AE comp containing a Pr sequence via DynamicLink instead of showing a placeholder, and vice-versa. You still can't insert such a comp into a Pr sequence, though, so there's not much you can do with it beyond seeing what it looks like. Can you tell me more about the workflow that you are trying to accomplish? What would you do in AE with a Pr sequence that contained an AE comp, given the limitations that already exist outside of a Team Project? Thanks, -Peter ... View more