Hi, Can you please share the error screenshots on launching InDesign CC2015? Regards Sanyam Talwar ... View more

Hi, Please provide the crashing module screenshot for InDesign.exe, follow the steps below: Execute "C:\WINDOWS\system32\eventvwr.msc" EventViewer->Windows Logs->Application->Error(Level) Regards Sanyam Talwar ... View more

Hi, Repair the Microsoft Visual C++ Libraries 2015. Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center Regards Sanyam Talwar ... View more

you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link ... View more

Hi, Can you please send the document to santalwa@adobe.com. Regards Sanyam Talwar ... View more

Hi, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

Hi, There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. Regards, Sanyam Talwar ... View more

Hi, Are you able to reproduce the issue with a new document? Is the issue specific to a document(s)? If yes, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Operating system Please follow the step to clear preference and cache           • InDesign Preference:           Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to           version 6 [CS4] the language folder is not used).           Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to           version 6 [CS4] the language folder is not used).           Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>           • InDesign Cache:           Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\                                         <Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).           Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior           to version 6 [CS4] the language folder is not used).           Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4]           the language folder is not used). Regards Sanyam Talwar ... View more

Hi, Are you facing the issue with every image? What is the image format(jpeg, png or other)? Is the image located on server/shared location? If yes, do InDesign crash if the image is on local machine? Can you try to reproduce the issue with a new blank document created in CC 2017? If the issue is document or image specific, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link and images to santalwa@adode.com. To package the document, Go to File -> Package You can create the crash dump for windows using the following method:      1) Start Task Manager. To do this, use one of the following methods:           • Right-click an empty area of the task bar, and then click Start Task Manager.           • Press CTRL+SHIFT+ESC.      2) Click the Processes tab.      3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.      Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.      A dump file for the process is created in the following folder:  Drive:\Users\Username\AppData\Local\Temp      4) When you receive a message that states that the dump file was successfully created, click OK. Share the dump file created with steps above with us Regards Sanyam Talwar ... View more

Hi, We are aware of few issues, Can you please try the following and see iof that resooved the issus: Navigate to Preference->Advance Type -> Type Contextual Controls and disable the first preference “show for Character Alternates, Fractions, Ordinals and Ligatures” or both the preferences. Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html Let me know if you still face issue. Regards Sanyam Talwar ... View more

Hi, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

HI, Is it document specific or reproducible with every document? Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

Windows 8.1 is supported platform. ... View more

Hi, 1. Login Adobe Prerelease 2. Under available programs, apply for "InDesign Family SDK Download Program" Regards Sanyam Talwar ... View more

Hi, There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. Regards, Sanyam Talwar ... View more

Hi, Please try to uninstall and install Adobe InDesign CC 2017 to see if that resolves the issue. Regards Sanyam Talwar ... View more

Hi, Can you please provide more information when the crash occurs next time: Error message or Alert message screenshot(if any) Does the issue happen if files are on local disk(non-network location)? Any loss of connectivity while working on document(s)? Regards Sanyam Talwar ... View more

Hi, What were you doing in the document when InDesign crashed? Please upgrade to 12.0.0 and see if you face similar crashes. Is it document specific crash? Are you working with network documents? Regards Sanyam Talwar ... View more

Hi, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

Hi, InDesign Version? OS? Please package the entire document upload to Creative Cloud account (or Dropbox). To package the document, Go to File -> Package Send the pdf document which cannot be placed in InDesign Send the document and the package link to santalwa@adode.com. Regards Sanyam Talwar ... View more

HI, Can you please try following steps to resolve the issue: 1. Clear preference and cache Please follow the step to clear preference and cache • InDesign Preference: Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used). Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used). Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language> • InDesign Cache: Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used). Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used). Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used). 2. Uninstall and install Adobe InDesign If you face similar issue, please provide the log files from your machine and share with santalwa@adobe.com? You can get them using log collector tool. https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html Regards Sanyam Talwar ... View more

Hi, Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

Hi, Can you please provide the following information: 1. InDesign Version 2. Few sample jpeg files 3. Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com. To package the document, Go to File -> Package Regards Sanyam Talwar ... View more

Hi, We are aware of few crashes in InDesign CC2017, Can you please try the following 1. Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html 2. Navigate to Preference->Advance Type -> Type Contextual Controls and disable the first preference “show for Character Alternates, Fractions, Ordinals and Ligatures” or both the preferences. Let me know if it works for you. Thanks, Sanyam Talwar ... View more