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TanviRastogi

Adobe Employee

Adobe Employee

Activity

Re: pdf toolbar missing from Office 2016 applicati...

by Adobe Employee in Acrobat SDK Discussions
‎Mar 09, 2016 09:52 PM
‎Mar 09, 2016 09:52 PM
Hi Acrobat XI does not support Office 2016. To use Acrobat with Office 2016, you would need to upgrade to Acrobat DC. Thanks Tanvi ... View more

Re: Acrobat is causing Office 2016 crashes when th...

by Adobe Employee in Acrobat Discussions
‎Mar 09, 2016 08:20 AM
‎Mar 09, 2016 08:20 AM
Hi All The crash has been fixed by Microsoft in latest Office 2016 update. Please update your Office version. Thanks Tanvi ... View more

Re: Adobe Acrobat Pro DC crashes when I combine PD...

by Adobe Employee in Acrobat Discussions
‎Mar 09, 2016 08:18 AM
‎Mar 09, 2016 08:18 AM
Hi There is a new update for Office 2016. Please update to it and then try. If issue still persists, let us know if the crash happens for any Word files or some specific set of Word files? Thanks Tanvi ... View more

Re: Cannot convert an invitation email to a PDF

by Adobe Employee in Acrobat SDK Discussions
‎Mar 08, 2016 11:36 PM
‎Mar 08, 2016 11:36 PM
Hi Please provide your Office version and Acrobat version. Thanks Tanvi ... View more

Re: Adobe Acrobat Pro DC crashes when I combine PD...

by Adobe Employee in Acrobat Discussions
‎Mar 05, 2016 08:22 PM
‎Mar 05, 2016 08:22 PM
Hi Please share your Office version and Acrobat version. Also, check if you are able to create PDF from Word/Excel/Powerpoint applications via Acrobat PDFMaker ribbon. Thanks Tanvi ... View more

Re: Office 2016 & PDFMaker

by Adobe Employee in Acrobat Discussions
‎Mar 05, 2016 08:20 PM
‎Mar 05, 2016 08:20 PM
Hi Go to Start > Type Run. In the Run window, type regedit. Go to below key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin Please change the Loadbehavior key value to 3. (decimal) The add-in should stay now. Thanks Tanvi ... View more

Re: Create PDF crashes Microsoft Word

by Adobe Employee in Acrobat SDK Discussions
‎Mar 05, 2016 02:15 PM
‎Mar 05, 2016 02:15 PM
Hi Problem is due to a bug in the February update to Office 2016 / Office 365. Microsoft fixed that bug and March 4, 2016 update which fixes the crashes. Please update your Office. Thanks Tanvi ... View more

Re: Adobe Acrobat Pro DC crashes when I combine PD...

by Adobe Employee in Acrobat Discussions
‎Mar 05, 2016 02:13 PM
‎Mar 05, 2016 02:13 PM
Hi Problem is due to a bug in the last update to Office 2016 / Office 365. Microsoft fixed that bug and March 4, 2016 update which fixes the crashes. Thanks Tanvi ... View more

Re: When I try to create a pdf from a word documen...

by Adobe Employee in Acrobat SDK Discussions
‎Mar 05, 2016 02:11 PM
‎Mar 05, 2016 02:11 PM
Hi Please update your Office and Acrobat. Also share the version of Office and Acrobat you are using. Thanks Tanvi ... View more

Re: Acrobat Pro DC (Mac OS X) does not keep Word h...

by Adobe Employee in Acrobat SDK Discussions
‎Mar 05, 2016 02:10 PM
1 Upvote
‎Mar 05, 2016 02:10 PM
1 Upvote
Hi Currently Acrobat DC only supports link creation with Office 2011 and not with Office 2016. Thanks Tanvi ... View more

Re: webpage to pdf conversion is not working "Acro...

by Adobe Employee in Acrobat SDK Discussions
‎Mar 03, 2016 10:01 PM
‎Mar 03, 2016 10:01 PM
Hi Thanks for the confirmation. Can you please share some more information : 1. whether your Acrobat was freshly installed or you have been using it for a while ? 2. If it is latter, is your Acrobat recently updated ? Have you ever converted any web page or html/txt file from Acrobat before ? Thanks Tanvi ... View more

Re: webpage to pdf conversion is not working "Acro...

by Adobe Employee in Acrobat SDK Discussions
‎Mar 02, 2016 10:18 PM
‎Mar 02, 2016 10:18 PM
Hi Are you able to convert the web page from within Acrobat via File > Create > PDF from web page? If yes, try converting from Firefox again and let me know if it works. Thanks Tanvi ... View more

Re: Adobe Acrobat Pro DC crashes when I combine PD...

by Adobe Employee in Acrobat Discussions
‎Feb 29, 2016 09:56 PM
‎Feb 29, 2016 09:56 PM
Hi This is a known issue and our team is working on this. Please refer this KB doc: Office 2016 crashing with Acrobat DC or Acrobat PDFMaker Regards, Tanvi ... View more

Re: Office 2016 & PDFMaker

by Adobe Employee in Acrobat Discussions
‎Feb 25, 2016 10:19 AM
‎Feb 25, 2016 10:19 AM
Hi I am not sure if it is possible to rollback Office 2016 update. But it is the February 2016 update. You can find more information regarding the update on Microsoft's site. Thanks Tanvi ... View more

Re: Create PDF crashes Microsoft Word

by Adobe Employee in Acrobat SDK Discussions
‎Feb 25, 2016 10:15 AM
‎Feb 25, 2016 10:15 AM
Hi Please refer the following KB: https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html Thanks Tanvi ... View more

Re: Acrobat is causing Office 2016 crashes when th...

by Adobe Employee in Acrobat Discussions
‎Feb 25, 2016 10:13 AM
‎Feb 25, 2016 10:13 AM
Hi Please refer the following KB: https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html Thanks Tanvi ... View more

Re: Acrobat add-in in Excel. Creating a pdf casues...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 25, 2016 10:11 AM
‎Feb 25, 2016 10:11 AM
Hi Please refer the following KB: https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html Thanks Tanvi ... View more

Re: Office 2016 & PDFMaker

by Adobe Employee in Acrobat Discussions
‎Feb 25, 2016 10:11 AM
1 Upvote
‎Feb 25, 2016 10:11 AM
1 Upvote
Hi Please refer the following KB: https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html Thanks Tanvi ... View more

Re: can not create pdf from excel 2016 file.

by Adobe Employee in Acrobat SDK Discussions
‎Feb 23, 2016 10:01 PM
‎Feb 23, 2016 10:01 PM
Hi Acrobat PDFMaker is crashing with Office 2016 and Office 365 on Windows after Office 2016's February update. We have investigated it and are working with Microsoft to get it resolved as soon as possible. Thanks Tanvi ... View more

Re: Exporting PDFs in Outlook 2016

by Adobe Employee in Acrobat SDK Discussions
‎Feb 23, 2016 07:47 AM
‎Feb 23, 2016 07:47 AM
Hi Acrobat XI is not compatible with Office 2016. In order to use PDFMaker, you would need to upgrade to Acrobat Pro DC. You can however, print to Adobe PDF but the PDF won't be as rich as that created with PDFMaker. Thanks Tanvi ... View more

Re: Create PDF crashes Microsoft Word

by Adobe Employee in Acrobat SDK Discussions
‎Feb 23, 2016 05:34 AM
1 Upvote
‎Feb 23, 2016 05:34 AM
1 Upvote
Hi Acrobat PDFMaker is crashing with Office 2016 and Office 365 on Windows after Office 2016's February update. We have investigated it and are working with Microsoft to get it resolved as soon as possible. Thanks Tanvi ... View more

Re: Problem converting firefox web page to PDF

by Adobe Employee in Acrobat SDK Discussions
‎Feb 21, 2016 10:05 PM
‎Feb 21, 2016 10:05 PM
Great to know it's working for you ! Cheers! Tanvi ... View more

Re: Problem converting firefox web page to PDF

by Adobe Employee in Acrobat SDK Discussions
‎Feb 21, 2016 10:05 PM
‎Feb 21, 2016 10:05 PM
Hi Please share the web site with which you were facing the issue. Thanks Tanvi ... View more

Re: Problem converting firefox web page to PDF

by Adobe Employee in Acrobat SDK Discussions
‎Feb 20, 2016 03:06 PM
‎Feb 20, 2016 03:06 PM
Hi Are you able to convert web page from Acrobat via File > Create > PDF from Web page? Thanks Tanvi ... View more

Re: Word 2016 crashes during PDF creation

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2016 09:28 AM
‎Feb 19, 2016 09:28 AM
Thanks for your reply. Issue exists with this MS Office version. Regards, Tanvi ... View more

Re: Word 2016 crashes during PDF creation

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2016 09:16 AM
‎Feb 19, 2016 09:16 AM
Hi Can you please share your Office version? You can check the version number of Office by going to Word > File > Account > About Word. Thanks Tanvi ... View more

Re: Word 2016 crashes during PDF creation

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2016 09:00 AM
1 Upvote
‎Feb 19, 2016 09:00 AM
1 Upvote
Hi This is a known issue with Office 365(2016)'s latest update. We have logged a bug against Microsoft and are actively following up with them to get it resolved as soon as possible. Thanks Tanvi ... View more

Re: Adobe Acrobat Pro 11 - Unable to convert web p...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 19, 2016 08:48 AM
‎Feb 19, 2016 08:48 AM
Hi Does this happen for any website or some specific urls ? Please make sure that the url you are trying to convert is a web page and not an online PDF file. Thanks Tanvi ... View more

Re: Acrobat is causing Office 2016 crashes when th...

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2016 06:42 AM
‎Feb 19, 2016 06:42 AM
Hi That is expected behavior. Links are not retained when we print a document to PDF. Thanks Tanvi ... View more

Re: Acrobat is causing Office 2016 crashes when th...

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2016 06:41 AM
‎Feb 19, 2016 06:41 AM
Update: We have logged a bug against Microsoft and are actively following up with them for its resolution. Thanks Tanvi ... View more
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