Hi @sparrow360 ,   Thanks for writing to us. We can try few steps as a work-around and see if we can re-import the sites over a remote connect session (details sent privately).   Regards, Nayan Dreamweaver Team ... View more

Hi Bob,   Thanks for writing to us. Can you please let us know the Dw version with which you are facing this issue and were you able to connect to the same remote server earlier. Also could you please check if any of the steps mentioned in the below FTP troubleshoot page and resetting Dw app preferences resolves the issue. We will further debug the issue at your end since we are unable to recreate the issue internally with latest Dw 21.1 update.   FTP troubleshooting page: https://helpx.adobe.com/in/dreamweaver/kb/troubleshoot-ftp-issues-dreamweaver-cs6-cc.html Reset Dw app preferences: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html   Regards, Nayan Dreamweaver Team ... View more

Hi @philippeh76967859 ,   We can try to have braces in the next line by setting the below entry for js section in .jsbeautifyrc file. Please find the steps in the below KB article for setting up the file.   https://helpx.adobe.com/dreamweaver/user-guide.html/dreamweaver/using/format-code.ug.html   Include the below statement in JS section and save the file. You will have to re-launch Dw for applying these changes on performing code format.   "brace_style": "expand"   Please see if the above resolves the issue else we will further look into the issue and try fixing the same on your machine.   Thanks, Nayan Dreamweaver Team ... View more

Hi @sarav21608870 ,   Thanks for writing to us. Can you please watch the tutorial available at below link and see if this helps you to have the site published.   Link: https://helpx.adobe.com/dreamweaver/how-to/publish-manage-websites.html   Please let us know in case you have any further queries on the same.   Thanks, Nayan Dreamweaver Team ... View more

Hi @nikita5E2C ,   Thanks for writing to us. Can you please install Adobe Creative Cloud Desktop App from the below link and look for available Dw version within Creative Cloud Desktop App. This will list the supported Dw versions as per the OS installed on your machine.   Link: https://creativecloud.adobe.com/apps/download/creative-cloud   Please let us know if you are able to install Dw else we will further look into the same.   Regards, Nayan Dreamweaver Team ... View more

Hi,   We hope you are doing well, continuing staying safe and healthy. We have addressed this issue where file modified time is displayed incorrect on downloading the file and fix is available in our latest Dw 21.1 update.   Hence please update to the latest Dw version 21.1 and let us know if the issue gets resolved with latest Dw 21.1 update. Thanks for writing to us on the issue and providing your kind feedback.   Have a pleasant day!   Thanks, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. If the snippets you are referring to is custom made, then please follow the steps mentioned by Nancy. In case you are referring to Bootstrap Thumbnails snippets which are pre-loaded in Dw, can you please try resetting Dw app preferences by following the steps in the below link and confirm if you are able to see the in-built snippets in Dw.   Reset Dw app prefs: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html   Also, custom snippets can be synced to cloud so that these can be retrived on other machines where Dw is logged in with same Adobe ID. Please refer to the below kb article for more info on snippets syncing.   KB article: https://helpx.adobe.com/dreamweaver/user-guide.html/dreamweaver/using/synchronizing-dreamweaver-settings-creative-cloud.ug.html   Regards, Nayan Dreamweaver Team ... View more

Hi,   We apologize for the installation issue you are facing. Thanks for trying few resolution steps. Can you please let us know if you are seeing any installation error code in Creative Cloud Desktop App once Dw installation is failed.   Please click on "Update Failed" button within Creative Cloud Desktop App when Dw installation fails to find the error code and more info on the issue.   Also please see if we can remote connect (details sent in private message) at your convenient time and try to resolve the issue on your machine.   Thanks, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. Can you please confirm the code view font selected under Dw Preferences --> Fonts section and try performing below steps. 1. Quit Dw and collect Adobe log collector tool logs by following the steps in the KB article at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html . 2. Launch Dw and open preferences dialog under Dreamweaver menu 3. Switch to Fonts section and kindly note the code view font name 4. Change the code view font to something else (Times New Roman etc)]   Please share Adobe log collector tool logs over any sharing tool like Dropbox, Drive etc and confirm the font name observed in Step 3.   Please let us know if the above resolves the issue else we will further debug the issue.   Please refer to the below screenshot for locating code view font under Fonts section in Preferences dialog.   code view font under Fonts section in Preferences dialog   Thanks, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. You can please refer to the below pages for FAQs on using Adobe fonts and decide accordingly.   Font licensing: https://helpx.adobe.com/fonts/user-guide.html/fonts/using/font-licensing.ug.html Adobe Futura Font: https://fonts.adobe.com/fonts/futura-pt#licensing-section   Please let us know if you are looking for any additional info on the same.   Thanks, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us and we apologize for the issue you are facing. Could you please provide us the steps or workflow which led to Dw quitting unexpectedly. We will need this info for reproducing the issue internally and accordingly debug the issue.   Dreamweaver provides File Auto Recovery feature which restores the document after a crash or power outage. Dw does auto saves the files at regular intervals but it only works if you've saved the file at least once.   Please refer to this page for details on Auto-recovery of files.   Please let us know if the files were restored else we can remote connect (details sent in private message) at your convenient time and try to restore the files.   Thanks, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us along-with screenshots. Please try performing below steps and see if the page renders as expected in Design view.   Reset Dw app prefs by following steps available in this KB article. Invoke Preferences dialog and switch to Fonts section, change proportional font to some other font and click on Apply in Preferences dialog We see you have selected different view sizes in live and design view, can you set same sizes in both Live and Design view from View menu --> Design view options --> Window Size.   Please revert if any of the above resolves the issue else we can further debug the issue.   Regards, Nayan Dreamweaver Team ... View more

Hi,   Can you please try resetting Dw preferences and confirm if the issue gets resolved else we will further investigate the issue.   Reset Dw app prefs: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html   Thanks, Nayan Dreamweaver Team ... View more

Hi, Thanks for reverting with additional info. On changing system date, we should be seeing "" error on Dw launch since the system date is not matching with the internet time(i.e., current time). You can please refer to the below KB article regarding the system time. KB article: https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html   Also, we are unable to recreate the issue internally on OSX 10.15.7 machine. As you mention, incorrect date is mentioned in Finder when the file is edited. Hence can we have a remote connect session at any convenient time to you to further debug the issue and try resolving the issue on your machine.   Regards, Nayan Dreamweaver Team ... View more

Hi,   We apologize for the issue you are facing. Dw does support Auto-recovery of files in case the app crashes. Please visit the below KB article detailed info on auto-recovery of files.   KB article: https://helpx.adobe.com/dreamweaver/user-guide.html/dreamweaver/using/files-folders.ug.html#auto-recovery   For the crash issue, we are unable to recreate the crash with multiple files opening internally. Hence can you please help us with providing reproducible steps for the crash if you encountering the issue consistently on your machine. Also, please let us know if you can join us for a remote connect session to further debug the issue and try resolving the issue.   Thanks, Nayan Dreamweaver Team ... View more

Thanks Nancy for trying the workflow. Hope you are doing well and staying safe due to the current climatic situation in your region.   We are unable to recreate the issue internally on our windows machine with enabling automatic sync as well from Dw 20.1. Hence please let us know once it is feasible for you for a short remote connect session so that we can debug the issue and try fixing the sync settings functionality on your machine.   Have a pleasant day !   Regards, Nayan Dreamweaver Team ... View more

Thanks Nancy for sharing additional info. Can you please try clicking on 'Apply Updates' button in Dw 20.1 and try importing in Dw 21.0. Also for confirmation, can you please try creating a new custom workspace and sync to cloud in Dw 20.1 and confirm if importing the settings Dw 21.0 works.   Also, can you please spare some time for a remote connect session so that we can debug the issue further and try fixing the issue with importing settings on your machine.   Regards, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. Can you please elaborate on the issue you are facing after updating Dreamweaver. Screen recording illustrating the issue or a screenshot of the issue would be helpful in understanding the issue and provide possible work-around for the issue.   Regards, Nayan Dreamweaver Team ... View more

Hi Nancy,   Thanks for writing to us. Can you please confirm if you had synced custom workspace settings successfully to cloud with Dw 20.2 before trying to download the settings in 21.0.   You can also try to Import settings from previous Dw versions by following below steps: 1. Open Preferences dialog --> Sync Settings category 2. Check Import Sync Settings checkbox 3. Restart Dw 4. Click on Apply in Sync toast pop-up (wheel icon on top-right of Dw)   Also, custom workspaces and keyboard shortcuts will sync only with same OS version and not cross-platform (Mac-Win). Hence please confirm if you had successfully synced the settings on the same OS platform with earlier Dw version.   Regards, Nayan Dreamweaver Team ... View more

Hi Nancy,   Thanks for writing to us. Can you please confirm if you had synced custom workspace settings successfully to cloud with Dw 20.2 before trying to download the settings in 21.0.   You can also try to Import settings from previous Dw versions by following below steps: 1. Open Preferences dialog --> Sync Settings category 2. Check Import Sync Settings checkbox 3. Restart Dw 4. Click on Apply in Sync toast pop-up (wheel icon on top-right of Dw)   Also, custom workspaces and keyboard shortcuts will sync only with same OS version and not cross-platform (Mac-Win). Hence please confirm if you had successfully synced the settings on the same OS platform with earlier Dw version.   Regards, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. We are unable to recreate this issue internally on our Mac machine with custom date set on the machine. Hence can you please help us with the below info for further debugging the issue.   Is the issue specific to .htm file or with all file types in the site OS version where the issue is encountered Please try clicking on Refresh button in Files panel and confirm if the modified time is updated Can you edit the file in Dw and save and confirm if the modified time is still incorrect as compared to Finder   Regards, Nayan Dreamweaver Team ... View more

Hi Colin,   Thanks for reverting on this. Good to know you were able to resolve the issue via backup. Please let us know if we can investigate it further via remote session to understand the root-cause of the issue since the issue looks machine specific and not happening internally.   In general, please have the settings uploaded to Cloud regularly so that you will have latest settings in Cloud for retrieving/downloading in next Dw updates.   Have a pleasant day !   Regards, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. Can you please confirm if you had synced all the mentioned settings to cloud with Dw 20.2 before trying to download the settings in 21.0.   Also, since the issue is with sync settings on your machine, can you please let us know if you can join us for a remote connect session(details sent via email) to investigate and resolve the issue on your machine.   Regards, Nayan Dreamweaver Team ... View more

Hi,   Thanks for writing to us. Application settings and preferences should get migrated to the latest updated Dw version automatically. Can you please confirm if you had synced all the mentioned settings to cloud with Dw 20.2 before trying to download the settings in 21.0.   Also, since the issue is with sync settings on your machine, can you please let us know if you can join us for a remote connect session(details sent via email) to investigate and resolve the issue on your machine.   Regards, Nayan Dreamweaver Team ... View more

Hi,   Thanks for trying the previous work-arounds shared. Since the issue is with sync settings on your machine, can you please let us know if you can join us for a remote connect session(details sent via email) to investigate and resolve the issue on your machine.   Regards, Nayan Dreamweaver Team ... View more